Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Thornton Heath Medical Centre and Parchmore Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Thornton Heath Medical CentreCR7 8RL× | Parchmore Medical CentreCR7 8LY× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 68.0likely range 63.3 to 72.1117 survey answers | 83.5likely range 69.2 to 91.194 survey answers |
| Label (against the England average) | No label | Cannot be told apart from the England average |
| Patients who describe the practice as good | 66.7%likely range 60.6% to 72.2%, 117 answers | 82.0%likely range 61.7% to 92.8%, 94 answers |
| Access (mean of the two below) | 70.7%likely range 64.6% to 75.7% | 86.8%likely range 83.2% to 88.7%Clearly higher |
| Appointments within two weeks of booking | 83.4%likely range 74.4% to 89.7%, 1,363 appointments | 96.3%likely range 92.7% to 98.2%, 3,076 appointmentsClearly higher |
| Calls answered by the practice | 57.9%likely range 49.7% to 65.7%, 2,986 calls | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 43.2%likely range 37.1% to 49.4%, 115 answers | 64.9%likely range 43.8% to 81.4%, 91 answers |
| Reception and admin team | 76.9%likely range 71.3% to 81.7%, 117 answers | 86.4%likely range 66.7% to 95.3%, 94 answers |
| Having a preferred professional | 31.3%likely range 25.9% to 37.3%, 116 answers | 34.3%likely range 18.3% to 55.0%, 95 answers |
| Seeing your preferred professional | 30.5%likely range 20.9% to 42.2%, 34 answers | 49.4%likely range 19.7% to 79.6%, 31 answers |
| Knowing the next step | 70.5%likely range 64.4% to 76.0%, 109 answers | 71.3%likely range 49.8% to 86.1%, 89 answers |
| Contacting the practice | 61.8%likely range 55.6% to 67.6%, 117 answers | 72.5%likely range 51.7% to 86.7%, 94 answers |
| Wait for an appointment | 50.5%likely range 43.9% to 57.0%, 103 answers | 55.9%likely range 34.5% to 75.3%, 81 answers |
| Being listened to | 77.9%likely range 72.3% to 82.6%, 115 answers | 90.5%likely range 71.4% to 97.3%, 92 answers |
| Care and concern | 80.4%likely range 75.0% to 84.9%, 115 answers | 92.2%likely range 73.6% to 98.1%, 92 answers |
| Confidence and trust | 88.0%likely range 83.3% to 91.5%, 115 answers | 92.8%likely range 74.3% to 98.3%, 92 answers |
| Involvement in decisions | 89.6%likely range 85.0% to 92.9%, 109 answers | 93.2%likely range 74.5% to 98.5%, 89 answers |
| Needs met | 90.4%likely range 86.1% to 93.5%, 115 answers | 88.2%likely range 68.2% to 96.3%, 89 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 70.7%likely range 58.0% to 80.8%, 58 patients | 86.9%likely range 79.2% to 92.0%, 107 patients |
| Children at 18 months | 60.0%likely range 46.8% to 71.9%, 55 patients | 75.2%likely range 66.7% to 82.2%, 117 patients |
| Children at 5 years | 64.2%likely range 50.7% to 75.7%, 53 patients | 67.9%likely range 59.5% to 75.3%, 131 patients |
| Women aged 25 to 49 | 61.4%likely range 58.3% to 64.4%, 973 patients | 58.9%likely range 56.9% to 60.8%, 2,508 patients |
| Women aged 50 to 64 | 77.9%likely range 74.2% to 81.2%, 530 patients | 78.0%likely range 75.7% to 80.1%, 1,388 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 5,501August 2026 | 13,899August 2026 |
| Primary care network | One Thornton Heath PCN | One Thornton Heath PCN |
| Phone | 020 86641590 | 020 82514200 |
| Friends and Family Test (its own feedback) | 87.8% good or very good82 answers, June 2026 | 89.7% good or very good156 answers, June 2026 |
| Appointments (one month) | 3,043 in August 2026Same day 43.6%; face to face 39.1% | 7,005 in August 2026Same day 46.0%; face to face 49.9% |
| Antibiotic items per STAR-PU (one year) | 0.58England 0.74, April 2025 to March 2026 | 0.60England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.0 qualified permanent2.0 including trainees and locums2,769 patients per permanent GP | 8.7 qualified permanent11.2 including trainees and locums1,591 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.