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Practice Grade
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Compare GP practices side by side

Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.

Comparison

The Oaks Medical Centre and Hastings Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.

A page for this pair

MeasureThe Oaks Medical CentreHU4 6RF×Hastings Medical CentreHU5 5BE×
Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data)
Practice Grade75.9likely range 68.4 to 81.899 survey answers84.5likely range 80.4 to 86.6139 survey answers
Label (against the England average)Cannot be told apart from the England averageClearly above the England average
Patients who describe the practice as good75.3%likely range 64.7% to 83.5%, 99 answers85.6%likely range 83.4% to 87.5%, 139 answers
Access (mean of the two below)77.3%likely range 72.9% to 80.7%81.7%likely range 69.2% to 87.2%
Appointments within two weeks of booking90.1%likely range 83.3% to 94.3%, 1,799 appointments91.2%likely range 78.7% to 96.7%, 635 appointments
Calls answered by the practice64.5%likely range 58.9% to 69.7%, 6,140 callsNot in the grade: no phone data
More survey questions (not part of the grade)
Getting through on the phone43.2%likely range 32.7% to 54.5%, 96 answers84.6%likely range 82.3% to 86.6%, 134 answers
Reception and admin team87.0%likely range 77.8% to 92.7%, 99 answers94.6%likely range 93.1% to 95.8%, 135 answers
Having a preferred professional22.3%likely range 14.6% to 32.7%, 100 answers26.7%likely range 24.2% to 29.3%, 137 answers
Seeing your preferred professionalNot shown: fewer than 30 answers57.1%likely range 51.2% to 62.8%, 35 answers
Knowing the next step78.9%likely range 68.3% to 86.6%, 94 answers94.2%likely range 92.6% to 95.4%, 134 answers
Contacting the practice57.5%likely range 46.3% to 67.9%, 98 answers84.4%likely range 82.2% to 86.4%, 137 answers
Wait for an appointment70.2%likely range 58.7% to 79.7%, 89 answers89.9%likely range 88.0% to 91.6%, 128 answers
Being listened to89.8%likely range 81.0% to 94.8%, 97 answers88.5%likely range 86.5% to 90.2%, 136 answers
Care and concern94.4%likely range 86.9% to 97.8%, 97 answers88.6%likely range 86.6% to 90.3%, 137 answers
Confidence and trust96.8%likely range 89.9% to 99.0%, 95 answers92.6%likely range 90.9% to 94.0%, 133 answers
Involvement in decisions93.5%likely range 85.1% to 97.3%, 89 answers93.0%likely range 91.3% to 94.4%, 129 answers
Needs met91.7%likely range 83.3% to 96.1%, 97 answers95.1%likely range 93.6% to 96.2%, 136 answers
Vaccinations and screening (NHS England QOF, not part of the grade)
Babies at 8 months84.1%likely range 73.2% to 91.1%, 63 patients95.6%likely range 85.2% to 98.8%, 45 patients
Children at 18 months88.5%likely range 79.5% to 93.8%, 78 patients94.7%likely range 82.7% to 98.5%, 38 patients
Children at 5 years90.8%likely range 82.2% to 95.5%, 76 patients91.7%likely range 78.2% to 97.1%, 36 patients
Women aged 25 to 4965.0%likely range 62.4% to 67.6%, 1,333 patients76.5%likely range 73.1% to 79.7%, 635 patients
Women aged 50 to 6466.9%likely range 63.4% to 70.3%, 713 patients73.6%likely range 69.0% to 77.7%, 386 patients
Facts (NHS England, not part of the grade)
Registered patients8,137August 20264,093August 2026
Primary care networkHull Symphonie PCNHull Symphonie PCN
Phone01482 35425101482 351219
Friends and Family Test (its own feedback)98.7% good or very good318 answers, June 202696.0% good or very good99 answers, June 2026
Appointments (one month)2,826 in August 2026Same day 64.8%; face to face 82.4%1,926 in August 2026Same day 68.3%; face to face 47.9%
Antibiotic items per STAR-PU (one year)1.10England 0.74, April 2025 to March 20260.90England 0.74, April 2025 to March 2026
GPs (full-time equivalent)2.9 qualified permanent5.0 including trainees and locums2,805 patients per permanent GP2.1 qualified permanent2.1 including trainees and locums1,906 patients per permanent GP
CQC rating (a separate source)GoodGood

“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.

The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.

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How to read it

The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.

Sources

  • 2026 GP Patient Survey: https://www.gp-patient.co.uk/
  • Contains information from NHS England, licenced under the current version of the Open Government Licence
  • Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
  • Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.

All sources and licences