Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Southdene Surgery and Clayhall Clinic cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Southdene SurgeryE18 1BD× | Clayhall ClinicIG5 0LG× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 79.4likely range 73.2 to 84.3106 survey answers | 79.2likely range 68.3 to 86.498 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 77.6%likely range 69.0% to 84.4%, 106 answers | 78.4%likely range 62.8% to 88.6%, 98 answers |
| Access (mean of the two below) | 83.5%likely range 78.8% to 87.2% | 80.9%likely range 78.3% to 83.3% |
| Appointments within two weeks of booking | 96.3%likely range 92.0% to 98.3%, 2,410 appointments | 97.2%likely range 95.4% to 98.3%, 8,198 appointments |
| Calls answered by the practice | 70.6%likely range 62.3% to 77.7%, 2,739 calls | 64.5%likely range 59.5% to 69.2%, 7,750 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 62.5%likely range 53.0% to 71.1%, 102 answers | 85.5%likely range 70.4% to 93.5%, 94 answers |
| Reception and admin team | 88.5%likely range 81.2% to 93.2%, 106 answers | 83.0%likely range 67.9% to 91.9%, 97 answers |
| Having a preferred professional | 37.2%likely range 28.8% to 46.6%, 105 answers | 34.1%likely range 20.9% to 50.3%, 97 answers |
| Seeing your preferred professional | 24.7%likely range 14.4% to 39.1%, 44 answers | 26.4%likely range 9.5% to 55.2%, 32 answers |
| Knowing the next step | 89.5%likely range 82.2% to 94.0%, 101 answers | 92.6%likely range 79.0% to 97.7%, 91 answers |
| Contacting the practice | 80.0%likely range 71.6% to 86.4%, 106 answers | 79.5%likely range 64.0% to 89.5%, 97 answers |
| Wait for an appointment | 70.7%likely range 61.3% to 78.6%, 99 answers | 72.4%likely range 55.4% to 84.7%, 87 answers |
| Being listened to | 82.7%likely range 74.5% to 88.6%, 104 answers | 89.3%likely range 74.9% to 95.9%, 92 answers |
| Care and concern | 82.4%likely range 74.2% to 88.4%, 106 answers | 86.3%likely range 71.2% to 94.2%, 91 answers |
| Confidence and trust | 90.6%likely range 83.6% to 94.8%, 105 answers | 98.1%likely range 87.1% to 99.8%, 94 answers |
| Involvement in decisions | 84.0%likely range 75.6% to 89.8%, 98 answers | 93.6%likely range 79.5% to 98.2%, 84 answers |
| Needs met | 93.1%likely range 86.7% to 96.5%, 104 answers | 84.5%likely range 69.2% to 93.0%, 93 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 88.1%likely range 77.5% to 94.1%, 59 patients | 92.6%likely range 85.6% to 96.4%, 95 patients |
| Children at 18 months | 79.6%likely range 67.1% to 88.2%, 54 patients | 88.4%likely range 81.1% to 93.1%, 112 patients |
| Children at 5 years | 81.8%likely range 70.9% to 89.3%, 66 patients | 84.4%likely range 77.1% to 89.7%, 128 patients |
| Women aged 25 to 49 | 63.4%likely range 60.8% to 65.9%, 1,370 patients | 60.5%likely range 58.4% to 62.6%, 2,042 patients |
| Women aged 50 to 64 | 75.6%likely range 72.3% to 78.6%, 720 patients | 75.6%likely range 72.8% to 78.3%, 928 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 6,953August 2026 | 11,292August 2026 |
| Primary care network | Wanstead and Woodford PCN | Wanstead and Woodford PCN |
| Phone | 020 85303731 | 020 85513193 |
| Friends and Family Test (its own feedback) | 78.7% good or very good61 answers, June 2026 | 91.9% good or very good135 answers, June 2026 |
| Appointments (one month) | 3,392 in August 2026Same day 57.0%; face to face 50.6% | 8,421 in August 2026Same day 72.5%; face to face 35.2% |
| Antibiotic items per STAR-PU (one year) | 0.81England 0.74, April 2025 to March 2026 | 0.72England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 1.5 qualified permanent2.5 including trainees and locums4,741 patients per permanent GP | 4.3 qualified permanent7.0 including trainees and locums2,647 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.