Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Shifa Surgery and Primrose Bank Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Shifa SurgeryBB1 6DY× | Primrose Bank Medical CentreBB1 5ER× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 69.3likely range 48.7 to 84.260 survey answers | 60.0likely range 53.5 to 66.3132 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | No label |
| Patients who describe the practice as good | 65.0%likely range 35.6% to 86.2%, 60 answers | 54.4%likely range 45.2% to 63.2%, 132 answers |
| Access (mean of the two below) | 79.1%likely range 74.7% to 82.6% | 73.0%likely range 68.8% to 76.6% |
| Appointments within two weeks of booking | 78.7%likely range 71.5% to 84.5%, 2,312 appointments | 79.8%likely range 73.1% to 85.1%, 2,634 appointments |
| Calls answered by the practice | 79.3%likely range 74.4% to 83.5%, 6,298 callsClearly higher | 66.2%likely range 61.0% to 71.0%, 7,126 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 50.4%likely range 24.3% to 76.3%, 61 answers | 39.4%likely range 30.7% to 48.7%, 128 answers |
| Reception and admin team | 86.1%likely range 55.3% to 96.9%, 59 answers | 64.2%likely range 55.0% to 72.4%, 131 answers |
| Having a preferred professional | 37.8%likely range 15.7% to 66.5%, 61 answers | 36.0%likely range 27.8% to 45.2%, 131 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 31.8%likely range 19.0% to 48.0%, 44 answers |
| Knowing the next step | 71.9%likely range 41.1% to 90.3%, 58 answers | 78.2%likely range 69.4% to 85.1%, 122 answers |
| Contacting the practice | 60.4%likely range 31.8% to 83.3%, 60 answers | 58.2%likely range 48.8% to 66.9%, 128 answers |
| Wait for an appointment | 48.4%likely range 21.7% to 76.1%, 54 answers | 51.2%likely range 41.3% to 61.0%, 111 answers |
| Being listened to | 80.3%likely range 49.6% to 94.4%, 60 answers | 74.8%likely range 65.8% to 82.1%, 123 answers |
| Care and concern | 74.5%likely range 44.0% to 91.6%, 60 answers | 74.0%likely range 64.9% to 81.4%, 124 answers |
| Confidence and trust | 95.2%likely range 64.8% to 99.5%, 56 answers | 82.8%likely range 74.5% to 88.8%, 123 answers |
| Involvement in decisions | 83.9%likely range 51.8% to 96.2%, 55 answers | 83.2%likely range 74.7% to 89.3%, 117 answers |
| Needs met | 86.1%likely range 54.4% to 97.0%, 56 answers | 78.3%likely range 69.7% to 85.1%, 126 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 82.8%likely range 74.9% to 88.6%, 116 patients | 79.8%likely range 70.6% to 86.7%, 94 patients |
| Children at 18 months | 75.0%likely range 67.3% to 81.4%, 144 patients | 79.1%likely range 69.3% to 86.3%, 86 patients |
| Children at 5 years | 88.9%likely range 82.7% to 93.0%, 144 patients | 76.8%likely range 67.5% to 84.0%, 99 patients |
| Women aged 25 to 49 | 57.0%likely range 54.9% to 59.1%, 2,059 patients | 45.3%likely range 42.8% to 47.8%, 1,520 patients |
| Women aged 50 to 64 | 72.7%likely range 69.3% to 75.9%, 700 patients | 64.9%likely range 61.2% to 68.3%, 686 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 11,444August 2026 | 9,152August 2026 |
| Primary care network | Blackburn North PCN | Blackburn North PCN |
| Phone | 01254 617440 | 01254 672132 |
| Friends and Family Test (its own feedback) | 85.0% good or very good40 answers, June 2026 | 81.2% good or very good314 answers, June 2026 |
| Appointments (one month) | 3,571 in August 2026Same day 37.4%; face to face 81.1% | 2,921 in August 2026Same day 45.3%; face to face 64.5% |
| Antibiotic items per STAR-PU (one year) | 0.65England 0.74, April 2025 to March 2026 | 0.77England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 0.7 qualified permanent4.2 including trainees and locums | 0.5 qualified permanent2.6 including trainees and locums |
| CQC rating (a separate source) | Good | Requires improvement |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.