Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Hill Lane Surgery’s Practice Grade is clearly higher than Raymond Road Surgery’s: its likely range lies wholly above.
| Measure | Raymond Road SurgerySO15 5AL× | Hill Lane SurgerySO15 5DD× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 77.4likely range 73.3 to 80.794 survey answers | 90.2likely range 85.1 to 93.1110 survey answersClearly higher |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 80.0%likely range 76.0% to 83.6%, 94 answers | 91.7%likely range 84.7% to 95.6%, 110 answersClearly higher |
| Access (mean of the two below) | 71.1%likely range 61.1% to 78.3% | 86.4%likely range 82.1% to 89.6%Clearly higher |
| Appointments within two weeks of booking | 80.6%likely range 70.6% to 87.8%, 1,215 appointments | 84.8%likely range 78.0% to 89.8%, 2,172 appointments |
| Calls answered by the practice | Not in the grade: no phone data | 87.9%likely range 82.7% to 91.7%, 4,187 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 73.3%likely range 68.6% to 77.4%, 85 answers | 91.2%likely range 83.9% to 95.4%, 102 answers |
| Reception and admin team | 91.1%likely range 87.9% to 93.5%, 90 answers | 97.6%likely range 92.4% to 99.3%, 108 answers |
| Having a preferred professional | 17.7%likely range 14.4% to 21.6%, 94 answers | 32.6%likely range 24.3% to 42.1%, 109 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 77.9%likely range 63.5% to 87.7%, 47 answers |
| Knowing the next step | 89.0%likely range 85.6% to 91.7%, 91 answers | 94.5%likely range 88.0% to 97.5%, 104 answers |
| Contacting the practice | 83.3%likely range 79.4% to 86.6%, 92 answers | 94.7%likely range 88.4% to 97.6%, 108 answers |
| Wait for an appointment | 76.4%likely range 72.0% to 80.4%, 85 answers | 66.8%likely range 56.8% to 75.4%, 102 answers |
| Being listened to | 83.5%likely range 79.5% to 86.8%, 87 answers | 96.5%likely range 90.8% to 98.7%, 106 answers |
| Care and concern | 81.0%likely range 76.8% to 84.6%, 86 answers | 98.2%likely range 93.3% to 99.5%, 107 answers |
| Confidence and trust | 90.6%likely range 87.3% to 93.1%, 86 answers | 100.0%likely range 96.3% to 100.0%, 106 answers |
| Involvement in decisions | 94.8%likely range 92.0% to 96.6%, 84 answers | 100.0%likely range 96.2% to 100.0%, 103 answers |
| Needs met | 87.3%likely range 83.7% to 90.3%, 86 answers | 98.0%likely range 93.0% to 99.5%, 106 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 92.9%likely range 81.0% to 97.5%, 42 patients | 86.0%likely range 78.4% to 91.2%, 114 patients |
| Children at 18 months | 95.0%likely range 83.5% to 98.6%, 40 patients | 85.7%likely range 77.8% to 91.1%, 105 patients |
| Children at 5 years | 84.1%likely range 70.6% to 92.1%, 44 patients | 90.6%likely range 82.5% to 95.2%, 85 patients |
| Women aged 25 to 49 | 65.6%likely range 62.2% to 68.9%, 759 patients | 57.1%likely range 55.1% to 59.1%, 2,389 patients |
| Women aged 50 to 64 | 74.8%likely range 69.8% to 79.1%, 333 patients | 72.6%likely range 69.3% to 75.7%, 741 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 4,473August 2026 | 10,752August 2026 |
| Primary care network | Southampton West PCN | Southampton West PCN |
| Phone | 023 80227559 | 023 80223086 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 95.9% good or very good410 answers, June 2026 |
| Appointments (one month) | 1,708 in August 2026Same day 42.6%; face to face 63.6% | 4,147 in August 2026Same day 48.1%; face to face 60.5% |
| Antibiotic items per STAR-PU (one year) | 0.99England 0.74, April 2025 to March 2026 | 0.64England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.1 qualified permanent2.6 including trainees and locums2,097 patients per permanent GP | 5.6 qualified permanent6.7 including trainees and locums1,911 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.