Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
The Villa Street Medical Centre’s Practice Grade is clearly higher than Penrose Surgery’s: its likely range lies wholly above.
| Measure | Penrose SurgerySE17 3DW× | The Villa Street Medical CentreSE17 2EL× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 68.0likely range 57.8 to 75.5118 survey answers | 84.9likely range 78.9 to 88.9105 survey answersClearly higher |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 75.2%likely range 60.8% to 85.6%, 118 answers | 85.0%likely range 76.8% to 90.6%, 105 answers |
| Access (mean of the two below) | 51.0%likely range 45.1% to 56.5% | 84.4%likely range 79.5% to 88.1%Clearly higher |
| Appointments within two weeks of booking | 60.5%likely range 54.6% to 66.0%, 4,226 appointments | 87.7%likely range 80.7% to 92.4%, 1,900 appointmentsClearly higher |
| Calls answered by the practice | Not in the grade: no phone data | 81.1%likely range 74.0% to 86.7%, 3,013 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 54.5%likely range 39.2% to 68.9%, 106 answers | 75.8%likely range 66.2% to 83.3%, 96 answers |
| Reception and admin team | 89.9%likely range 77.4% to 95.8%, 116 answers | 97.6%likely range 92.4% to 99.3%, 103 answers |
| Having a preferred professional | 19.6%likely range 10.6% to 33.6%, 118 answers | 42.0%likely range 32.9% to 51.6%, 106 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 47.7%likely range 34.5% to 61.2%, 52 answers |
| Knowing the next step | 88.3%likely range 74.9% to 95.0%, 109 answers | 85.8%likely range 77.7% to 91.3%, 104 answers |
| Contacting the practice | 69.4%likely range 54.5% to 81.1%, 115 answers | 83.4%likely range 75.0% to 89.4%, 104 answers |
| Wait for an appointment | 51.8%likely range 36.6% to 66.6%, 104 answers | 77.7%likely range 68.4% to 84.8%, 99 answers |
| Being listened to | 84.5%likely range 70.5% to 92.5%, 110 answers | 92.0%likely range 85.0% to 95.9%, 103 answers |
| Care and concern | 85.4%likely range 71.6% to 93.1%, 111 answers | 89.6%likely range 82.0% to 94.2%, 102 answers |
| Confidence and trust | 92.1%likely range 79.7% to 97.2%, 109 answers | 99.1%likely range 94.8% to 99.9%, 103 answers |
| Involvement in decisions | 92.7%likely range 79.8% to 97.6%, 99 answers | 94.7%likely range 88.3% to 97.7%, 98 answers |
| Needs met | 88.0%likely range 74.6% to 94.8%, 108 answers | 94.6%likely range 88.2% to 97.6%, 100 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 82.1%likely range 74.1% to 88.0%, 117 patients | 87.5%likely range 79.0% to 92.9%, 88 patients |
| Children at 18 months | 75.4%likely range 66.8% to 82.4%, 114 patients | 81.4%likely range 71.9% to 88.2%, 86 patients |
| Children at 5 years | 56.2%likely range 45.8% to 66.0%, 89 patients | 76.4%likely range 65.4% to 84.7%, 72 patients |
| Women aged 25 to 49 | 55.8%likely range 54.3% to 57.2%, 4,622 patients | 64.3%likely range 62.4% to 66.2%, 2,387 patients |
| Women aged 50 to 64 | 75.6%likely range 72.6% to 78.3%, 860 patients | 77.2%likely range 73.8% to 80.2%, 657 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 15,824August 2026 | 8,849August 2026 |
| Primary care network | North Southwark PCN | North Southwark PCN |
| Phone | 02077 033677 | 020 77037393 |
| Friends and Family Test (its own feedback) | 82.6% good or very good86 answers, June 2026 | 94.2% good or very good138 answers, June 2026 |
| Appointments (one month) | 4,239 in August 2026Same day 26.2%; face to face 81.6% | 3,177 in August 2026Same day 32.9%; face to face 61.8% |
| Antibiotic items per STAR-PU (one year) | 0.42England 0.74, April 2025 to March 2026 | 0.44England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.7 qualified permanent4.7 including trainees and locums3,391 patients per permanent GP | 5.7 qualified permanent8.6 including trainees and locums1,567 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.