Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Pembroke Road Surgery and Whiteladies Medical Group cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Pembroke Road SurgeryBS8 3EU× | Whiteladies Medical GroupBS8 2PU× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 82.0likely range 73.4 to 87.0122 survey answers | 82.5likely range 70.3 to 89.093 survey answers |
| Label (against the England average) | Patients: cannot be told apart from the England average | Patients: cannot be told apart from the England average |
| Patients who describe the practice as good | 85.9%likely range 73.8% to 92.9%, 122 answers | 84.0%likely range 66.6% to 93.2%, 93 answers |
| Access (mean of the two below) | 72.6%likely range 68.9% to 75.8% | 78.8%likely range 75.2% to 81.8% |
| Appointments within two weeks of booking | 69.2%likely range 63.9% to 74.1%, 4,751 appointments | 84.7%likely range 79.9% to 88.5%, 4,122 appointmentsClearly higher |
| Calls answered by the practice | 75.8%likely range 70.8% to 80.2%, 6,729 calls | 72.8%likely range 67.4% to 77.5%, 6,157 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 81.8%likely range 68.6% to 90.3%, 113 answers | 54.7%likely range 35.7% to 72.4%, 81 answers |
| Reception and admin team | 91.4%likely range 80.0% to 96.6%, 114 answers | 86.3%likely range 68.8% to 94.8%, 88 answers |
| Having a preferred professional | 17.0%likely range 9.1% to 29.6%, 121 answers | 36.4%likely range 21.4% to 54.6%, 94 answers |
| Seeing your preferred professional | 37.4%likely range 16.7% to 63.9%, 32 answers | 38.8%likely range 16.2% to 67.6%, 35 answers |
| Knowing the next step | 87.4%likely range 75.3% to 94.1%, 117 answers | 90.8%likely range 74.4% to 97.1%, 89 answers |
| Contacting the practice | 84.9%likely range 72.5% to 92.3%, 120 answers | 70.7%likely range 52.2% to 84.2%, 92 answers |
| Wait for an appointment | 58.5%likely range 44.0% to 71.6%, 109 answers | 60.4%likely range 41.6% to 76.5%, 87 answers |
| Being listened to | 92.0%likely range 80.9% to 96.9%, 115 answers | 90.9%likely range 74.8% to 97.1%, 92 answers |
| Care and concern | 90.8%likely range 79.3% to 96.2%, 115 answers | 85.1%likely range 67.5% to 94.0%, 90 answers |
| Confidence and trust | 97.0%likely range 87.8% to 99.3%, 116 answers | 93.4%likely range 77.9% to 98.3%, 91 answers |
| Involvement in decisions | 94.8%likely range 84.1% to 98.4%, 108 answers | 91.5%likely range 75.0% to 97.5%, 87 answers |
| Needs met | 90.4%likely range 78.6% to 96.0%, 113 answers | 93.5%likely range 78.1% to 98.3%, 91 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 93.9%likely range 88.8% to 96.7%, 147 patients | 93.9%likely range 86.5% to 97.4%, 82 patients |
| Children at 18 months | 91.7%likely range 85.5% to 95.4%, 121 patients | 90.3%likely range 81.3% to 95.2%, 72 patients |
| Children at 5 years | 93.9%likely range 88.0% to 97.0%, 115 patients | 84.8%likely range 75.3% to 91.1%, 79 patients |
| Women aged 25 to 49 | 73.1%likely range 71.8% to 74.3%, 4,674 patients | 66.0%likely range 64.3% to 67.6%, 3,141 patients |
| Women aged 50 to 64 | 80.2%likely range 78.0% to 82.2%, 1,386 patients | 77.7%likely range 75.4% to 79.8%, 1,367 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 19,656August 2026 | 15,887August 2026 |
| Primary care network | Healthwest PCN | Healthwest PCN |
| Phone | 0117 9733790 | 0117 9731201 |
| Friends and Family Test (its own feedback) | No results for June 2026 | No results for June 2026 |
| Appointments (one month) | 7,557 in August 2026Same day 42.4%; face to face 46.7% | 6,296 in August 2026Same day 34.7%; face to face 53.9% |
| Antibiotic items per STAR-PU (one year) | 0.44England 0.74, April 2025 to March 2026 | 0.47England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 8.3 qualified permanent8.8 including trainees and locums2,358 patients per permanent GP | 6.8 qualified permanent10.6 including trainees and locums2,336 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.