Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Palmerston Road Surgery and The River Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Palmerston Road SurgeryIG9 5LT× | The River SurgeryIG9 6BN× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 84.9likely range 80.5 to 88.190 survey answers | 87.2likely range 83.4 to 89.996 survey answers |
| Label (against the England average) | Patients: clearly above the England average | Patients: clearly above the England average |
| Patients who describe the practice as good | 89.0%likely range 83.6% to 92.8%, 90 answers | 88.9%likely range 84.1% to 92.4%, 96 answers |
| Access (mean of the two below) | 75.2%likely range 67.7% to 81.1% | 83.0%likely range 77.3% to 87.1% |
| Appointments within two weeks of booking | 67.2%likely range 55.4% to 77.2%, 1,035 appointments | 89.1%likely range 81.2% to 93.9%, 1,454 appointmentsClearly higher |
| Calls answered by the practice | 83.0%likely range 73.9% to 89.4%, 1,863 calls | 76.8%likely range 68.5% to 83.5%, 2,505 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 84.1%likely range 77.9% to 88.8%, 86 answers | 70.6%likely range 64.2% to 76.2%, 94 answers |
| Reception and admin team | 93.0%likely range 88.3% to 95.9%, 90 answers | 93.1%likely range 89.0% to 95.7%, 97 answers |
| Having a preferred professional | 45.6%likely range 38.5% to 52.9%, 89 answers | 29.4%likely range 23.8% to 35.6%, 97 answers |
| Seeing your preferred professional | 77.7%likely range 67.4% to 85.4%, 41 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 94.9%likely range 90.6% to 97.3%, 87 answers | 93.1%likely range 88.9% to 95.8%, 93 answers |
| Contacting the practice | 89.2%likely range 83.9% to 92.9%, 90 answers | 90.3%likely range 85.7% to 93.5%, 96 answers |
| Wait for an appointment | 76.0%likely range 69.1% to 81.7%, 86 answers | 86.7%likely range 81.4% to 90.7%, 87 answers |
| Being listened to | 94.3%likely range 89.9% to 96.8%, 89 answers | 86.8%likely range 81.7% to 90.7%, 95 answers |
| Care and concern | 95.8%likely range 91.8% to 97.9%, 89 answers | 87.8%likely range 82.8% to 91.5%, 94 answers |
| Confidence and trust | 95.3%likely range 91.1% to 97.5%, 88 answers | 96.1%likely range 92.7% to 98.0%, 93 answers |
| Involvement in decisions | 96.8%likely range 93.1% to 98.6%, 88 answers | 91.2%likely range 86.6% to 94.3%, 92 answers |
| Needs met | 92.8%likely range 88.1% to 95.8%, 89 answers | 97.5%likely range 94.3% to 98.9%, 91 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 94.0%likely range 83.8% to 97.9%, 50 patients | 91.7%likely range 80.4% to 96.7%, 48 patients |
| Children at 18 months | 70.7%likely range 55.5% to 82.4%, 41 patients | 82.5%likely range 70.6% to 90.2%, 57 patients |
| Children at 5 years | 66.1%likely range 53.0% to 77.1%, 56 patients | 83.3%likely range 70.4% to 91.3%, 48 patients |
| Women aged 25 to 49 | 69.1%likely range 65.8% to 72.2%, 780 patients | 70.4%likely range 66.9% to 73.6%, 709 patients |
| Women aged 50 to 64 | 79.0%likely range 74.8% to 82.6%, 409 patients | 83.1%likely range 79.4% to 86.2%, 455 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 4,540August 2026 | 4,431August 2026 |
| Primary care network | Loughton Buckhurst Hill & Chigwell PCN | Loughton Buckhurst Hill & Chigwell PCN |
| Phone | 020 85041552 | 020 85047364 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 96.7% good or very good60 answers, June 2026 |
| Appointments (one month) | 1,089 in August 2026Same day 32.1%; face to face 87.8% | 1,531 in August 2026Same day 58.3%; face to face 74.0% |
| Antibiotic items per STAR-PU (one year) | 0.66England 0.74, April 2025 to March 2026 | 0.73England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 1.3 qualified permanent1.3 including trainees and locums3,405 patients per permanent GP | 1.8 qualified permanent2.6 including trainees and locums2,518 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.