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Practice Grade
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Compare GP practices side by side

Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.

Comparison

Old Mill Surgery and Queens Road Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.

A page for this pair

MeasureOld Mill SurgeryCV11 5PQ×Queens Road SurgeryCV11 5LE×
Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data)
Practice Grade85.2likely range 74.9 to 89.8109 survey answers84.2likely range 81.0 to 86.4102 survey answers
Label (against the England average)Cannot be told apart from the England averageClearly above the England average
Patients who describe the practice as good90.0%likely range 75.3% to 96.3%, 109 answers81.8%likely range 78.7% to 84.5%, 102 answers
Access (mean of the two below)74.0%likely range 70.6% to 77.0%89.6%likely range 81.9% to 93.6%Clearly higher
Appointments within two weeks of booking83.3%likely range 79.0% to 86.9%, 5,177 appointments96.3%likely range 85.9% to 99.1%, 652 appointments
Calls answered by the practice64.6%likely range 59.3% to 69.5%, 7,050 calls82.8%likely range 71.5% to 90.2%, 1,295 callsClearly higher
More survey questions (not part of the grade)
Getting through on the phone52.8%likely range 36.3% to 68.6%, 108 answers84.2%likely range 81.2% to 86.7%, 102 answers
Reception and admin team91.1%likely range 76.6% to 97.0%, 108 answers94.3%likely range 92.3% to 95.8%, 102 answers
Having a preferred professional38.0%likely range 23.5% to 55.0%, 108 answers60.2%likely range 56.5% to 63.8%, 103 answers
Seeing your preferred professional23.1%likely range 7.1% to 54.3%, 34 answers33.0%likely range 28.2% to 38.1%, 54 answers
Knowing the next step79.9%likely range 63.4% to 90.1%, 108 answers83.0%likely range 79.9% to 85.7%, 97 answers
Contacting the practice78.1%likely range 61.5% to 88.8%, 109 answers81.4%likely range 78.3% to 84.2%, 99 answers
Wait for an appointment69.5%likely range 51.9% to 82.8%, 102 answers81.1%likely range 77.9% to 83.9%, 96 answers
Being listened to90.6%likely range 76.0% to 96.7%, 108 answers92.0%likely range 89.7% to 93.8%, 100 answers
Care and concern88.8%likely range 73.7% to 95.7%, 107 answers91.3%likely range 88.9% to 93.2%, 99 answers
Confidence and trust93.0%likely range 79.0% to 97.9%, 108 answers96.4%likely range 94.6% to 97.6%, 96 answers
Involvement in decisions92.2%likely range 77.7% to 97.5%, 105 answers92.4%likely range 90.1% to 94.2%, 96 answers
Needs met91.7%likely range 77.2% to 97.3%, 106 answers92.6%likely range 90.3% to 94.4%, 97 answers
Vaccinations and screening (NHS England QOF, not part of the grade)
Babies at 8 months94.2%likely range 89.1% to 97.1%, 139 patients77.3%likely range 56.6% to 89.9%, 22 patients
Children at 18 months86.4%likely range 79.8% to 91.1%, 140 patients76.0%likely range 56.6% to 88.5%, 25 patients
Children at 5 years83.7%likely range 77.4% to 88.6%, 166 patients85.7%likely range 68.5% to 94.3%, 28 patients
Women aged 25 to 4969.4%likely range 67.5% to 71.2%, 2,413 patients59.6%likely range 55.2% to 63.8%, 500 patients
Women aged 50 to 6478.5%likely range 76.0% to 80.9%, 1,062 patients76.8%likely range 70.8% to 81.9%, 220 patients
Facts (NHS England, not part of the grade)
Registered patients13,562August 20262,745August 2026
Primary care networkNuneaton & Bedworth PCNNuneaton & Bedworth PCN
Phone024 76382554024 76642368
Friends and Family Test (its own feedback)95.8% good or very good215 answers, June 202691.4% good or very good35 answers, June 2026
Appointments (one month)5,428 in August 2026Same day 48.7%; face to face 57.6%905 in August 2026Same day 51.2%; face to face 67.9%
Antibiotic items per STAR-PU (one year)0.72England 0.74, April 2025 to March 20260.52England 0.74, April 2025 to March 2026
GPs (full-time equivalent)3.2 qualified permanent7.0 including trainees and locums4,238 patients per permanent GP1.4 qualified permanent1.6 including trainees and locums1,928 patients per permanent GP
CQC rating (a separate source)GoodGood

“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.

The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.

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How to read it

The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.

Sources

  • 2026 GP Patient Survey: https://www.gp-patient.co.uk/
  • Contains information from NHS England, licenced under the current version of the Open Government Licence
  • Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
  • Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.

All sources and licences