Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Norton Medical Centre and Kingsway Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Norton Medical CentreTS20 2UZ× | Kingsway Medical CentreTS23 2LS× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 67.5likely range 52.3 to 78.7101 survey answers | 82.2likely range 71.4 to 89.396 survey answers |
| Label (against the England average) | Patients: cannot be told apart from the England average | Patients: cannot be told apart from the England average |
| Patients who describe the practice as good | 67.7%likely range 46.2% to 83.7%, 101 answers | 78.8%likely range 63.3% to 88.9%, 96 answers |
| Access (mean of the two below) | 66.7%likely range 62.6% to 70.4% | 90.1%likely range 87.0% to 92.3%Clearly higher |
| Appointments within two weeks of booking | 72.2%likely range 66.3% to 77.4%, 3,799 appointments | 98.6%likely range 95.1% to 99.6%, 2,200 appointmentsClearly higher |
| Calls answered by the practice | 61.1%likely range 55.4% to 66.5%, 6,087 calls | 81.5%likely range 76.3% to 85.8%, 5,281 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 31.8%likely range 15.8% to 53.7%, 98 answers | 49.5%likely range 33.6% to 65.5%, 88 answers |
| Reception and admin team | 87.1%likely range 66.5% to 95.8%, 99 answers | 85.3%likely range 70.3% to 93.4%, 93 answers |
| Having a preferred professional | 22.7%likely range 9.8% to 44.1%, 101 answers | 38.6%likely range 24.6% to 54.7%, 95 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 51.5%likely range 25.9% to 76.3%, 31 answers |
| Knowing the next step | 79.0%likely range 56.9% to 91.4%, 95 answers | 87.6%likely range 72.8% to 94.9%, 90 answers |
| Contacting the practice | 55.6%likely range 34.9% to 74.5%, 100 answers | 67.9%likely range 51.7% to 80.7%, 95 answers |
| Wait for an appointment | 61.0%likely range 38.2% to 79.8%, 86 answers | 63.9%likely range 47.1% to 77.9%, 88 answers |
| Being listened to | 90.0%likely range 69.9% to 97.2%, 98 answers | 88.3%likely range 74.0% to 95.3%, 93 answers |
| Care and concern | 88.2%likely range 67.7% to 96.4%, 98 answers | 87.3%likely range 72.6% to 94.7%, 92 answers |
| Confidence and trust | 91.1%likely range 70.8% to 97.7%, 95 answers | 90.8%likely range 77.0% to 96.7%, 93 answers |
| Involvement in decisions | 92.2%likely range 71.8% to 98.2%, 92 answers | 95.2%likely range 82.6% to 98.8%, 90 answers |
| Needs met | 89.2%likely range 69.0% to 96.9%, 99 answers | 92.8%likely range 79.5% to 97.7%, 92 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 97.8%likely range 93.7% to 99.2%, 135 patients | 94.8%likely range 88.5% to 97.8%, 97 patients |
| Children at 18 months | 89.8%likely range 83.1% to 94.1%, 118 patients | 96.6%likely range 91.5% to 98.7%, 116 patients |
| Children at 5 years | 94.7%likely range 89.8% to 97.3%, 150 patients | 91.5%likely range 85.0% to 95.3%, 117 patients |
| Women aged 25 to 49 | 73.9%likely range 72.1% to 75.6%, 2,475 patients | 76.0%likely range 73.8% to 78.0%, 1,627 patients |
| Women aged 50 to 64 | 75.4%likely range 73.1% to 77.6%, 1,436 patients | 76.0%likely range 73.1% to 78.6%, 936 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 15,649August 2026 | 10,135August 2026 |
| Primary care network | Billingham & Norton PCN | Billingham & Norton PCN |
| Phone | 01642 745350 | 01642 554967 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 98.4% good or very good188 answers, June 2026 |
| Appointments (one month) | 8,138 in August 2026Same day 38.0%; face to face 62.9% | 4,881 in August 2026Same day 38.7%; face to face 60.4% |
| Antibiotic items per STAR-PU (one year) | 0.95England 0.74, April 2025 to March 2026 | 1.07England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.2 qualified permanent6.1 including trainees and locums2,999 patients per permanent GP | 3.7 qualified permanent6.7 including trainees and locums2,710 patients per permanent GP |
| CQC rating (a separate source) | Requires improvement | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.