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Practice Grade
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Compare GP practices side by side

Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.

Comparison

Newton Medical Centre and The Westbourne Green Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.

A page for this pair

MeasureNewton Medical CentreW2 5LT×The Westbourne Green SurgeryW2 5ES×
Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data)
Practice Grade80.6likely range 65.5 to 88.497 survey answers84.0likely range 79.7 to 86.890 survey answers
Label (against the England average)Cannot be told apart from the England averageClearly above the England average
Patients who describe the practice as good81.9%likely range 60.4% to 93.0%, 97 answers84.0%likely range 79.7% to 87.5%, 90 answers
Access (mean of the two below)77.4%likely range 74.4% to 79.8%83.9%likely range 73.7% to 88.1%
Appointments within two weeks of booking98.6%likely range 95.3% to 99.6%, 2,348 appointments93.4%likely range 83.2% to 97.6%, 778 appointments
Calls answered by the practice56.0%likely range 51.1% to 60.8%, 8,240 callsNot in the grade: no phone data
More survey questions (not part of the grade)
Getting through on the phone68.6%likely range 46.0% to 84.9%, 91 answers70.7%likely range 65.4% to 75.4%, 83 answers
Reception and admin team87.6%likely range 66.8% to 96.1%, 96 answers88.7%likely range 84.9% to 91.7%, 88 answers
Having a preferred professional34.5%likely range 17.6% to 56.5%, 95 answers31.2%likely range 26.5% to 36.4%, 89 answers
Seeing your preferred professional67.2%likely range 35.2% to 88.5%, 43 answersNot shown: fewer than 30 answers
Knowing the next step89.6%likely range 69.1% to 97.1%, 95 answers84.5%likely range 80.1% to 88.0%, 84 answers
Contacting the practice78.2%likely range 56.2% to 90.9%, 95 answers84.8%likely range 80.5% to 88.3%, 86 answers
Wait for an appointment84.7%likely range 62.8% to 94.8%, 91 answers58.7%likely range 52.9% to 64.3%, 75 answers
Being listened to97.1%likely range 79.1% to 99.7%, 95 answers88.4%likely range 84.4% to 91.5%, 83 answers
Care and concern91.3%likely range 71.1% to 97.8%, 94 answers82.7%likely range 78.1% to 86.5%, 83 answers
Confidence and trust97.1%likely range 79.1% to 99.7%, 95 answers93.8%likely range 90.4% to 96.0%, 78 answers
Involvement in decisions99.0%likely range 81.1% to 100.0%, 89 answers91.0%likely range 87.1% to 93.8%, 75 answers
Needs met92.1%likely range 72.1% to 98.1%, 94 answers90.1%likely range 86.4% to 93.0%, 83 answers
Vaccinations and screening (NHS England QOF, not part of the grade)
Babies at 8 months84.5%likely range 76.0% to 90.4%, 97 patients80.0%likely range 62.7% to 90.5%, 30 patients
Children at 18 months75.3%likely range 65.8% to 82.8%, 97 patients69.2%likely range 42.4% to 87.3%, 13 patients
Children at 5 years59.3%likely range 49.8% to 68.1%, 108 patients61.3%likely range 43.8% to 76.3%, 31 patients
Women aged 25 to 4944.2%likely range 42.6% to 45.8%, 3,860 patients54.8%likely range 50.9% to 58.7%, 633 patients
Women aged 50 to 6464.0%likely range 61.0% to 67.0%, 987 patients73.5%likely range 68.3% to 78.2%, 302 patients
Facts (NHS England, not part of the grade)
Registered patients14,405August 20263,201August 2026
Primary care networkRegent Health PCNRegent Health PCN
Phone020 7229457802034 056580
Friends and Family Test (its own feedback)90.7% good or very good54 answers, June 202687.5% good or very good8 answers, June 2026
Appointments (one month)4,366 in August 2026Same day 56.6%; face to face 81.3%2,085 in August 2026Same day 48.4%; face to face 73.8%
Antibiotic items per STAR-PU (one year)0.51England 0.74, April 2025 to March 20260.25England 0.74, April 2025 to March 2026
GPs (full-time equivalent)2.8 qualified permanent3.6 including trainees and locums5,194 patients per permanent GP0.4 qualified permanent0.4 including trainees and locums
CQC rating (a separate source)Good–

“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.

The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.

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How to read it

The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.

Sources

  • 2026 GP Patient Survey: https://www.gp-patient.co.uk/
  • Contains information from NHS England, licenced under the current version of the Open Government Licence
  • Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
  • Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.

All sources and licences