Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Mulgrave Road Surgery and Grove Road Practice cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Mulgrave Road SurgerySM2 6LX× | Grove Road PracticeSM1 2DB× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 85.8likely range 81.8 to 88.9142 survey answers | 91.3likely range 85.1 to 94.4115 survey answers |
| Label (against the England average) | Patients: clearly above the England average | Patients: clearly above the England average |
| Patients who describe the practice as good | 85.6%likely range 80.1% to 89.8%, 142 answers | 92.2%likely range 83.5% to 96.5%, 115 answers |
| Access (mean of the two below) | 86.2%likely range 82.1% to 89.2% | 89.1%likely range 85.3% to 91.7% |
| Appointments within two weeks of booking | 98.5%likely range 94.3% to 99.6%, 1,804 appointments | 91.3%likely range 86.1% to 94.6%, 2,636 appointments |
| Calls answered by the practice | 73.7%likely range 66.8% to 79.6%, 3,746 calls | 86.8%likely range 81.4% to 90.8%, 4,135 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 70.9%likely range 64.1% to 76.9%, 134 answers | 75.8%likely range 64.4% to 84.5%, 110 answers |
| Reception and admin team | 94.5%likely range 90.5% to 96.9%, 140 answers | 95.3%likely range 87.5% to 98.3%, 113 answers |
| Having a preferred professional | 41.3%likely range 34.8% to 48.2%, 142 answers | 56.9%likely range 45.4% to 67.8%, 116 answers |
| Seeing your preferred professional | 49.4%likely range 39.1% to 59.7%, 62 answers | 70.6%likely range 55.9% to 82.0%, 72 answers |
| Knowing the next step | 90.6%likely range 85.8% to 94.0%, 138 answers | 98.5%likely range 92.0% to 99.7%, 110 answers |
| Contacting the practice | 86.5%likely range 81.0% to 90.5%, 139 answers | 88.2%likely range 78.4% to 93.9%, 111 answers |
| Wait for an appointment | 83.3%likely range 77.2% to 87.9%, 131 answers | 75.7%likely range 63.9% to 84.5%, 104 answers |
| Being listened to | 93.8%likely range 89.5% to 96.4%, 138 answers | 99.5%likely range 93.9% to 100.0%, 112 answers |
| Care and concern | 92.8%likely range 88.3% to 95.7%, 137 answers | 93.0%likely range 84.5% to 97.0%, 113 answers |
| Confidence and trust | 96.5%likely range 92.9% to 98.3%, 136 answers | 100.0%likely range 94.7% to 100.0%, 111 answers |
| Involvement in decisions | 93.6%likely range 89.2% to 96.3%, 132 answers | 95.1%likely range 87.0% to 98.2%, 108 answers |
| Needs met | 91.2%likely range 86.4% to 94.5%, 136 answers | 98.7%likely range 92.5% to 99.8%, 112 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 86.5%likely range 76.9% to 92.5%, 74 patients | 87.4%likely range 79.6% to 92.5%, 103 patients |
| Children at 18 months | 95.9%likely range 88.7% to 98.6%, 74 patients | 83.7%likely range 75.1% to 89.7%, 98 patients |
| Children at 5 years | 91.7%likely range 83.0% to 96.1%, 72 patients | 93.3%likely range 87.4% to 96.6%, 120 patients |
| Women aged 25 to 49 | 67.7%likely range 65.5% to 69.9%, 1,722 patients | 69.0%likely range 67.1% to 70.8%, 2,363 patients |
| Women aged 50 to 64 | 76.5%likely range 73.3% to 79.4%, 732 patients | 78.3%likely range 75.6% to 80.7%, 999 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 8,681August 2026 | 11,525August 2026 |
| Primary care network | Central Sutton PCN | Central Sutton PCN |
| Phone | 020 84073600 | 020 86421721 |
| Friends and Family Test (its own feedback) | 98.4% good or very good127 answers, June 2026 | 98.6% good or very good293 answers, June 2026 |
| Appointments (one month) | 3,421 in August 2026Same day 53.4%; face to face 52.3% | 3,654 in August 2026Same day 29.6%; face to face 68.4% |
| Antibiotic items per STAR-PU (one year) | 0.79England 0.74, April 2025 to March 2026 | 0.69England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.7 qualified permanent4.7 including trainees and locums1,851 patients per permanent GP | 5.7 qualified permanent5.7 including trainees and locums2,010 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.