Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Knowle Green Medical and Grove Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Knowle Green MedicalTW18 1XD× | Grove Medical CentreTW20 9QN× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 76.1likely range 68.5 to 81.792 survey answers | 78.6likely range 67.3 to 86.4108 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 79.7%likely range 69.3% to 87.2%, 92 answers | 76.6%likely range 60.5% to 87.6%, 108 answers |
| Access (mean of the two below) | 67.6%likely range 59.8% to 73.8% | 83.2%likely range 80.3% to 85.3%Clearly higher |
| Appointments within two weeks of booking | 77.1%likely range 69.3% to 83.3%, 2,075 appointments | 92.7%likely range 89.8% to 94.8%, 6,375 appointmentsClearly higher |
| Calls answered by the practice | Not in the grade: no phone data | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 64.1%likely range 52.5% to 74.3%, 87 answers | 41.8%likely range 26.2% to 59.3%, 94 answers |
| Reception and admin team | 91.4%likely range 82.7% to 96.0%, 87 answers | 79.9%likely range 63.4% to 90.1%, 101 answers |
| Having a preferred professional | 43.5%likely range 32.8% to 54.9%, 90 answers | 19.0%likely range 9.4% to 34.7%, 109 answers |
| Seeing your preferred professional | 32.8%likely range 17.9% to 52.1%, 33 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 92.3%likely range 83.4% to 96.6%, 83 answers | 87.0%likely range 71.7% to 94.7%, 102 answers |
| Contacting the practice | 72.4%likely range 61.3% to 81.3%, 90 answers | 65.7%likely range 49.1% to 79.2%, 107 answers |
| Wait for an appointment | 55.6%likely range 43.5% to 67.0%, 79 answers | 56.1%likely range 38.8% to 72.0%, 94 answers |
| Being listened to | 91.5%likely range 82.9% to 96.0%, 89 answers | 87.1%likely range 71.8% to 94.7%, 103 answers |
| Care and concern | 87.6%likely range 78.2% to 93.3%, 90 answers | 85.5%likely range 69.9% to 93.7%, 103 answers |
| Confidence and trust | 96.0%likely range 88.8% to 98.7%, 89 answers | 89.0%likely range 73.9% to 95.8%, 101 answers |
| Involvement in decisions | 95.8%likely range 88.5% to 98.6%, 88 answers | 95.5%likely range 81.8% to 99.0%, 94 answers |
| Needs met | 94.4%likely range 86.7% to 97.8%, 91 answers | 90.5%likely range 75.9% to 96.6%, 102 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 89.5%likely range 81.3% to 94.4%, 86 patients | 92.3%likely range 86.4% to 95.8%, 130 patients |
| Children at 18 months | 87.2%likely range 79.0% to 92.5%, 94 patients | 92.7%likely range 87.1% to 96.0%, 137 patients |
| Children at 5 years | 84.6%likely range 76.5% to 90.3%, 104 patients | 87.4%likely range 80.8% to 92.0%, 135 patients |
| Women aged 25 to 49 | 63.3%likely range 60.9% to 65.7%, 1,609 patients | 71.1%likely range 69.3% to 72.8%, 2,462 patients |
| Women aged 50 to 64 | 75.3%likely range 72.0% to 78.3%, 728 patients | 78.5%likely range 76.2% to 80.5%, 1,425 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 8,352August 2026 | 14,649August 2026 |
| Primary care network | Sasse Network 2 PCN | Sasse Network 2 PCN |
| Phone | 01784 883654 | 01784 433159 |
| Friends and Family Test (its own feedback) | 94.5% good or very good238 answers, June 2026 | 94.7% good or very good494 answers, June 2026 |
| Appointments (one month) | 3,076 in August 2026Same day 19.1%; face to face 54.9% | 7,806 in August 2026Same day 64.7%; face to face 31.4% |
| Antibiotic items per STAR-PU (one year) | 0.47England 0.74, April 2025 to March 2026 | 0.46England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.3 qualified permanent5.0 including trainees and locums2,570 patients per permanent GP | 6.1 qualified permanent9.2 including trainees and locums2,393 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.