Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Jubilee Park Medical Partnership and West Oak Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Jubilee Park Medical PartnershipNG4 3DQ× | West Oak SurgeryNG3 6EW× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 69.0likely range 56.7 to 78.698 survey answers | 77.0likely range 72.9 to 80.5109 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 67.4%likely range 49.9% to 81.1%, 98 answers | 72.6%likely range 67.4% to 77.3%, 109 answers |
| Access (mean of the two below) | 72.4%likely range 68.9% to 75.6% | 87.0%likely range 80.7% to 90.8%Clearly higher |
| Appointments within two weeks of booking | 90.8%likely range 87.2% to 93.4%, 5,200 appointments | 94.7%likely range 85.6% to 98.2%, 883 appointments |
| Calls answered by the practice | 54.0%likely range 48.0% to 59.8%, 5,679 calls | 79.3%likely range 70.6% to 85.9%, 2,242 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 22.5%likely range 11.2% to 40.1%, 94 answers | 60.7%likely range 55.0% to 66.0%, 107 answers |
| Reception and admin team | 89.0%likely range 73.3% to 96.0%, 96 answers | 79.1%likely range 74.2% to 83.3%, 108 answers |
| Having a preferred professional | 16.9%likely range 7.6% to 33.6%, 97 answers | 32.8%likely range 27.8% to 38.2%, 110 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 50.9%likely range 41.1% to 60.6%, 36 answers |
| Knowing the next step | 71.7%likely range 53.3% to 84.9%, 89 answers | 78.6%likely range 73.6% to 82.8%, 108 answers |
| Contacting the practice | 59.9%likely range 42.3% to 75.2%, 96 answers | 68.1%likely range 62.7% to 73.0%, 110 answers |
| Wait for an appointment | 68.5%likely range 49.5% to 82.9%, 84 answers | 73.3%likely range 67.8% to 78.1%, 100 answers |
| Being listened to | 87.2%likely range 70.8% to 95.0%, 93 answers | 94.3%likely range 91.1% to 96.4%, 106 answers |
| Care and concern | 86.1%likely range 69.2% to 94.5%, 90 answers | 92.9%likely range 89.5% to 95.3%, 108 answers |
| Confidence and trust | 90.5%likely range 74.4% to 96.9%, 89 answers | 92.9%likely range 89.4% to 95.3%, 105 answers |
| Involvement in decisions | 93.5%likely range 78.3% to 98.3%, 89 answers | 94.5%likely range 91.1% to 96.6%, 98 answers |
| Needs met | 90.0%likely range 74.0% to 96.6%, 91 answers | 88.9%likely range 84.9% to 92.0%, 106 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 91.0%likely range 84.2% to 95.0%, 111 patients | 92.3%likely range 79.7% to 97.3%, 39 patients |
| Children at 18 months | 81.8%likely range 73.1% to 88.2%, 99 patients | 97.7%likely range 88.2% to 99.6%, 44 patients |
| Children at 5 years | 81.5%likely range 74.1% to 87.1%, 135 patients | 83.0%likely range 69.9% to 91.1%, 47 patients |
| Women aged 25 to 49 | 71.8%likely range 69.8% to 73.7%, 2,056 patients | 75.7%likely range 72.7% to 78.6%, 804 patients |
| Women aged 50 to 64 | 76.7%likely range 74.2% to 79.1%, 1,160 patients | 81.0%likely range 77.2% to 84.2%, 478 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 12,216August 2026 | 4,797August 2026 |
| Primary care network | Synergy Health PCN | Synergy Health PCN |
| Phone | 01159 404333 | 0115 9525320 |
| Friends and Family Test (its own feedback) | No results for June 2026 | No results for June 2026 |
| Appointments (one month) | 6,206 in August 2026Same day 60.2%; face to face 47.7% | 1,637 in August 2026Same day 18.9%; face to face 85.4% |
| Antibiotic items per STAR-PU (one year) | 0.73England 0.74, April 2025 to March 2026 | 0.65England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 6.7 qualified permanent8.6 including trainees and locums1,818 patients per permanent GP | 2.6 qualified permanent2.6 including trainees and locums1,866 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.