Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Hook Surgery and Chessington Park Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Hook SurgeryKT9 2GY× | Chessington Park SurgeryKT9 2GY× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 85.5likely range 79.3 to 89.997 survey answers | 87.8likely range 83.0 to 90.8106 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 82.6%likely range 74.0% to 88.8%, 97 answers | 89.9%likely range 83.6% to 93.9%, 106 answers |
| Access (mean of the two below) | 92.0%likely range 87.8% to 94.6%Clearly higher | 82.6%likely range 76.9% to 86.9% |
| Appointments within two weeks of booking | 99.0%likely range 94.7% to 99.8%, 1,566 appointmentsClearly higher | 86.9%likely range 79.2% to 92.0%, 1,646 appointments |
| Calls answered by the practice | 84.9%likely range 77.7% to 90.0%, 2,709 calls | 78.3%likely range 69.7% to 85.0%, 2,306 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 65.0%likely range 55.0% to 73.9%, 91 answers | 68.3%likely range 59.8% to 75.8%, 101 answers |
| Reception and admin team | 94.3%likely range 87.9% to 97.4%, 97 answers | 87.7%likely range 81.1% to 92.3%, 106 answers |
| Having a preferred professional | 24.2%likely range 17.0% to 33.4%, 98 answers | 37.2%likely range 29.5% to 45.7%, 105 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 37.4%likely range 24.4% to 52.5%, 35 answers |
| Knowing the next step | 92.4%likely range 85.3% to 96.2%, 94 answers | 85.9%likely range 78.9% to 90.8%, 105 answers |
| Contacting the practice | 73.4%likely range 64.0% to 81.1%, 96 answers | 84.8%likely range 77.7% to 89.9%, 106 answers |
| Wait for an appointment | 89.9%likely range 82.0% to 94.5%, 88 answers | 77.5%likely range 69.3% to 84.0%, 96 answers |
| Being listened to | 86.3%likely range 78.2% to 91.7%, 96 answers | 92.6%likely range 86.7% to 95.9%, 103 answers |
| Care and concern | 84.0%likely range 75.2% to 90.1%, 89 answers | 89.7%likely range 83.1% to 93.9%, 98 answers |
| Confidence and trust | 93.2%likely range 86.4% to 96.7%, 93 answers | 96.3%likely range 91.5% to 98.4%, 103 answers |
| Involvement in decisions | 92.5%likely range 85.3% to 96.3%, 91 answers | 95.5%likely range 90.2% to 98.0%, 96 answers |
| Needs met | 88.0%likely range 80.1% to 93.0%, 95 answers | 96.5%likely range 91.7% to 98.5%, 103 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 93.5%likely range 86.5% to 97.0%, 92 patients | 94.5%likely range 86.7% to 97.8%, 73 patients |
| Children at 18 months | 78.5%likely range 68.2% to 86.1%, 79 patients | 98.9%likely range 94.3% to 99.8%, 95 patients |
| Children at 5 years | 80.7%likely range 71.0% to 87.8%, 83 patients | 75.0%likely range 64.8% to 83.0%, 84 patients |
| Women aged 25 to 49 | 74.2%likely range 71.8% to 76.5%, 1,323 patients | 68.7%likely range 66.1% to 71.1%, 1,293 patients |
| Women aged 50 to 64 | 80.7%likely range 77.4% to 83.5%, 646 patients | 73.2%likely range 69.7% to 76.5%, 665 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 7,536August 2026 | 7,458August 2026 |
| Primary care network | Chessington and Surbiton PCN | Chessington and Surbiton PCN |
| Phone | 020 83976361 | 020 87391977 |
| Friends and Family Test (its own feedback) | 92.9% good or very good196 answers, June 2026 | 89.8% good or very good177 answers, June 2026 |
| Appointments (one month) | 2,976 in August 2026Same day 47.9%; face to face 72.3% | 3,015 in August 2026Same day 59.3%; face to face 50.2% |
| Antibiotic items per STAR-PU (one year) | 0.89England 0.74, April 2025 to March 2026 | 0.72England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.5 qualified permanent5.7 including trainees and locums2,136 patients per permanent GP | 4.1 qualified permanent4.1 including trainees and locums1,834 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.