Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Highlands Surgery and The Pall Mall Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Highlands SurgerySS9 2SQ× | The Pall Mall SurgerySS9 3NG× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 83.7likely range 71.8 to 90.2108 survey answers | 76.2likely range 58.6 to 86.6108 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 83.7%likely range 66.7% to 92.9%, 108 answers | 75.5%likely range 50.4% to 90.3%, 108 answers |
| Access (mean of the two below) | 83.7%likely range 79.3% to 86.4% | 77.8%likely range 74.2% to 81.0% |
| Appointments within two weeks of booking | 93.2%likely range 88.8% to 95.9%, 3,047 appointmentsClearly higher | 84.7%likely range 81.7% to 87.3%, 9,641 appointments |
| Calls answered by the practice | Not in the grade: no phone data | 70.7%likely range 64.2% to 76.6%, 4,262 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 52.3%likely range 34.7% to 69.3%, 103 answers | 36.3%likely range 16.5% to 62.1%, 97 answers |
| Reception and admin team | 92.3%likely range 77.1% to 97.7%, 107 answers | 84.1%likely range 59.1% to 95.1%, 106 answers |
| Having a preferred professional | 26.2%likely range 13.8% to 44.1%, 108 answers | 29.1%likely range 12.5% to 54.1%, 108 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 89.7%likely range 73.5% to 96.5%, 105 answers | 85.4%likely range 60.4% to 95.8%, 104 answers |
| Contacting the practice | 81.8%likely range 64.4% to 91.7%, 107 answers | 70.5%likely range 45.5% to 87.3%, 108 answers |
| Wait for an appointment | 79.9%likely range 61.9% to 90.6%, 103 answers | 59.3%likely range 34.0% to 80.5%, 96 answers |
| Being listened to | 91.0%likely range 75.5% to 97.1%, 108 answers | 87.4%likely range 62.4% to 96.7%, 103 answers |
| Care and concern | 87.3%likely range 70.8% to 95.1%, 107 answers | 84.8%likely range 59.5% to 95.5%, 103 answers |
| Confidence and trust | 91.7%likely range 76.4% to 97.4%, 108 answers | 94.0%likely range 70.5% to 99.0%, 103 answers |
| Involvement in decisions | 92.7%likely range 77.0% to 98.0%, 101 answers | 90.3%likely range 66.0% to 97.8%, 104 answers |
| Needs met | 93.5%likely range 78.5% to 98.3%, 106 answers | 89.7%likely range 65.5% to 97.6%, 105 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 92.4%likely range 87.2% to 95.6%, 158 patients | 89.8%likely range 84.7% to 93.4%, 187 patients |
| Children at 18 months | 93.3%likely range 87.8% to 96.5%, 135 patients | 85.8%likely range 80.5% to 89.9%, 212 patients |
| Children at 5 years | 94.3%likely range 89.7% to 96.8%, 174 patients | 87.6%likely range 82.9% to 91.1%, 250 patients |
| Women aged 25 to 49 | 78.1%likely range 76.4% to 79.7%, 2,423 patients | 79.2%likely range 77.9% to 80.5%, 3,710 patients |
| Women aged 50 to 64 | 81.1%likely range 79.0% to 83.0%, 1,469 patients | 83.7%likely range 82.0% to 85.2%, 2,074 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 15,589August 2026 | 21,962August 2026 |
| Primary care network | Ss9 South PCN | Ss9 South PCN |
| Phone | 01702 710131 | 01702 482900 |
| Friends and Family Test (its own feedback) | 85.2% good or very good81 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 5,230 in August 2026Same day 36.3%; face to face 69.8% | 11,701 in August 2026Same day 47.9%; face to face 44.8% |
| Antibiotic items per STAR-PU (one year) | 0.87England 0.74, April 2025 to March 2026 | 0.75England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.3 qualified permanent10.3 including trainees and locums2,916 patients per permanent GP | 9.2 qualified permanent14.6 including trainees and locums2,384 patients per permanent GP |
| CQC rating (a separate source) | Outstanding | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.