Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Higherland Surgery’s Practice Grade is clearly higher than Milehouse Medical Practice’s: its likely range lies wholly above.
| Measure | Higherland SurgeryST5 2UE× | Milehouse Medical PracticeST5 9GA× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 87.4likely range 83.6 to 90.0119 survey answersClearly higher | 74.2likely range 68.6 to 78.885 survey answers |
| Label (against the England average) | Clearly above the England average | No label |
| Patients who describe the practice as good | 88.5%likely range 83.8% to 91.9%, 119 answersClearly higher | 68.4%likely range 61.1% to 74.8%, 85 answers |
| Access (mean of the two below) | 84.6%likely range 78.7% to 88.2% | 87.5%likely range 79.8% to 91.3% |
| Appointments within two weeks of booking | 91.8%likely range 82.3% to 96.4%, 948 appointments | 96.7%likely range 84.4% to 99.4%, 513 appointments |
| Calls answered by the practice | 77.3%likely range 70.3% to 83.0%, 3,488 calls | 78.2%likely range 69.0% to 85.3%, 2,027 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 76.7%likely range 70.8% to 81.7%, 115 answers | 70.9%likely range 63.4% to 77.4%, 78 answers |
| Reception and admin team | 94.5%likely range 90.8% to 96.7%, 118 answers | 81.4%likely range 74.8% to 86.7%, 80 answers |
| Having a preferred professional | 33.1%likely range 27.5% to 39.3%, 119 answers | 26.4%likely range 20.4% to 33.4%, 85 answers |
| Seeing your preferred professional | 48.5%likely range 38.2% to 59.0%, 44 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 84.9%likely range 79.7% to 88.9%, 116 answers | 87.0%likely range 81.0% to 91.3%, 81 answers |
| Contacting the practice | 83.2%likely range 78.0% to 87.4%, 119 answers | 77.2%likely range 70.3% to 82.9%, 82 answers |
| Wait for an appointment | 85.5%likely range 80.2% to 89.6%, 108 answers | 84.2%likely range 77.0% to 89.5%, 65 answers |
| Being listened to | 91.6%likely range 87.4% to 94.5%, 118 answers | 79.3%likely range 72.5% to 84.8%, 81 answers |
| Care and concern | 88.7%likely range 84.0% to 92.1%, 118 answers | 72.7%likely range 65.4% to 78.9%, 81 answers |
| Confidence and trust | 92.6%likely range 88.5% to 95.3%, 118 answers | 80.6%likely range 73.8% to 85.9%, 80 answers |
| Involvement in decisions | 89.6%likely range 85.0% to 92.9%, 118 answers | 77.5%likely range 70.4% to 83.2%, 79 answers |
| Needs met | 90.0%likely range 85.5% to 93.2%, 117 answers | 80.4%likely range 73.5% to 85.8%, 77 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 96.3%likely range 87.5% to 99.0%, 54 patients | 95.0%likely range 83.5% to 98.6%, 40 patients |
| Children at 18 months | 94.3%likely range 84.6% to 98.1%, 53 patients | 90.4%likely range 79.4% to 95.8%, 52 patients |
| Children at 5 years | 84.0%likely range 71.5% to 91.7%, 50 patients | 89.6%likely range 77.8% to 95.5%, 48 patients |
| Women aged 25 to 49 | 72.3%likely range 69.1% to 75.3%, 791 patients | 74.9%likely range 71.5% to 78.0%, 693 patients |
| Women aged 50 to 64 | 75.9%likely range 71.5% to 79.9%, 399 patients | 78.0%likely range 72.5% to 82.8%, 246 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 4,923August 2026 | 3,844August 2026 |
| Primary care network | Newcastle Central PCN | Newcastle Central PCN |
| Phone | 01782 917840 | 01782 663830 |
| Friends and Family Test (its own feedback) | 71.4% good or very good7 answers, June 2026 | 94.3% good or very good70 answers, June 2026 |
| Appointments (one month) | 1,401 in August 2026Same day 49.8%; face to face 77.4% | 1,122 in August 2026Same day 49.6%; face to face 75.3% |
| Antibiotic items per STAR-PU (one year) | 0.95England 0.74, April 2025 to March 2026 | 0.84England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.2 qualified permanent8.1 including trainees and locums1,538 patients per permanent GP | 2.1 qualified permanent2.1 including trainees and locums1,802 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.