Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Hetherington Group Practice’s Practice Grade is clearly higher than Hetherington at the Pavilion’s: its likely range lies wholly above.
| Measure | Hetherington Group PracticeSW4 7NU× | Hetherington at the PavilionSW9 8DJ× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 89.4likely range 83.8 to 92.498 survey answersClearly higher | 73.4likely range 63.7 to 81.082 survey answers |
| Label (against the England average) | Patients: clearly above the England average | Patients: cannot be told apart from the England average |
| Patients who describe the practice as good | 92.0%likely range 84.3% to 96.0%, 98 answersClearly higher | 69.7%likely range 56.1% to 80.5%, 82 answers |
| Access (mean of the two below) | 83.2%likely range 78.2% to 86.2% | 81.8%likely range 75.5% to 85.5% |
| Appointments within two weeks of booking | 92.7%likely range 87.7% to 95.7%, 2,555 appointments | 91.3%likely range 85.0% to 95.0%, 1,933 appointments |
| Calls answered by the practice | Not in the grade: no phone data | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 70.9%likely range 60.3% to 79.7%, 91 answers | 55.2%likely range 41.3% to 68.4%, 77 answers |
| Reception and admin team | 92.8%likely range 85.3% to 96.7%, 95 answers | 77.3%likely range 64.0% to 86.7%, 80 answers |
| Having a preferred professional | 25.2%likely range 17.3% to 35.1%, 99 answers | 32.7%likely range 21.4% to 46.3%, 82 answers |
| Seeing your preferred professional | 48.5%likely range 30.8% to 66.6%, 31 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 97.4%likely range 91.5% to 99.3%, 95 answers | 75.2%likely range 61.0% to 85.5%, 73 answers |
| Contacting the practice | 84.2%likely range 75.0% to 90.4%, 97 answers | 66.5%likely range 52.4% to 78.2%, 77 answers |
| Wait for an appointment | 88.3%likely range 79.2% to 93.7%, 87 answers | 73.0%likely range 58.5% to 83.9%, 71 answers |
| Being listened to | 90.4%likely range 82.1% to 95.0%, 93 answers | 83.3%likely range 70.5% to 91.3%, 78 answers |
| Care and concern | 93.4%likely range 86.0% to 97.1%, 93 answers | 79.8%likely range 66.6% to 88.7%, 78 answers |
| Confidence and trust | 94.9%likely range 87.9% to 97.9%, 93 answers | 95.4%likely range 85.5% to 98.7%, 77 answers |
| Involvement in decisions | 97.1%likely range 90.7% to 99.1%, 89 answers | 91.4%likely range 79.6% to 96.6%, 72 answers |
| Needs met | 93.1%likely range 85.4% to 96.9%, 91 answers | 89.0%likely range 77.0% to 95.1%, 76 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 80.9%likely range 67.5% to 89.6%, 47 patients | 74.5%likely range 61.1% to 84.5%, 51 patients |
| Children at 18 months | 65.1%likely range 50.2% to 77.6%, 43 patients | 64.8%likely range 51.5% to 76.2%, 54 patients |
| Children at 5 years | 58.1%likely range 43.3% to 71.6%, 43 patients | 57.9%likely range 42.2% to 72.1%, 38 patients |
| Women aged 25 to 49 | 59.2%likely range 56.9% to 61.4%, 1,821 patients | 50.4%likely range 48.2% to 52.5%, 2,087 patients |
| Women aged 50 to 64 | 68.6%likely range 65.1% to 72.0%, 698 patients | 70.7%likely range 66.7% to 74.4%, 546 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 7,614August 2026 | 7,532August 2026 |
| Primary care network | Brixton and Clapham Park PCN | Brixton and Clapham Park PCN |
| Phone | 020 72744220 | 020 72749252 |
| Friends and Family Test (its own feedback) | 91.1% good or very good112 answers, June 2026 | 97.8% good or very good90 answers, June 2026 |
| Appointments (one month) | 3,378 in August 2026Same day 56.5%; face to face 61.1% | 2,536 in August 2026Same day 36.2%; face to face 54.8% |
| Antibiotic items per STAR-PU (one year) | 0.50England 0.74, April 2025 to March 2026 | 0.50England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 6.6 qualified permanent10.3 including trainees and locums1,161 patients per permanent GP | 5.4 qualified permanent5.4 including trainees and locums1,398 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.