Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Heaton Road Surgery and Thornfield Medical Group cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Heaton Road SurgeryNE6 1SA× | Thornfield Medical GroupNE6 1SG× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 74.2likely range 68.2 to 78.9111 survey answers | 78.7likely range 57.8 to 88.5111 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 77.8%likely range 69.5% to 84.3%, 111 answers | 80.4%likely range 50.5% to 94.3%, 111 answers |
| Access (mean of the two below) | 65.8%likely range 60.5% to 69.5% | 74.7%likely range 71.7% to 77.6%Clearly higher |
| Appointments within two weeks of booking | 93.0%likely range 84.2% to 97.1%, 1,012 appointments | 90.5%likely range 88.1% to 92.5%, 10,456 appointments |
| Calls answered by the practice | 38.4%likely range 32.5% to 44.7%, 5,017 calls | 58.9%likely range 53.4% to 64.2%, 6,632 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 58.7%likely range 49.6% to 67.2%, 108 answers | 62.1%likely range 32.3% to 84.9%, 98 answers |
| Reception and admin team | 83.1%likely range 75.2% to 88.8%, 107 answers | 90.9%likely range 61.4% to 98.4%, 108 answers |
| Having a preferred professional | 15.1%likely range 9.7% to 22.7%, 109 answers | 19.9%likely range 5.8% to 49.9%, 110 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 87.9%likely range 80.5% to 92.8%, 102 answers | 87.1%likely range 55.9% to 97.3%, 101 answers |
| Contacting the practice | 71.4%likely range 62.6% to 78.8%, 109 answers | 76.3%likely range 46.1% to 92.4%, 108 answers |
| Wait for an appointment | 71.7%likely range 62.7% to 79.2%, 103 answers | 78.7%likely range 47.0% to 93.9%, 99 answers |
| Being listened to | 90.1%likely range 83.2% to 94.3%, 106 answers | 88.2%likely range 58.2% to 97.6%, 107 answers |
| Care and concern | 90.7%likely range 84.0% to 94.8%, 106 answers | 94.1%likely range 64.9% to 99.3%, 106 answers |
| Confidence and trust | 94.8%likely range 89.1% to 97.6%, 105 answers | 97.5%likely range 69.1% to 99.9%, 105 answers |
| Involvement in decisions | 95.8%likely range 90.4% to 98.3%, 104 answers | 89.2%likely range 59.2% to 97.9%, 106 answers |
| Needs met | 93.0%likely range 86.9% to 96.4%, 108 answers | 92.5%likely range 62.8% to 98.9%, 105 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 85.4%likely range 72.8% to 92.8%, 48 patients | 95.6%likely range 90.1% to 98.1%, 113 patients |
| Children at 18 months | 91.5%likely range 81.6% to 96.3%, 59 patients | 87.0%likely range 79.6% to 91.9%, 115 patients |
| Children at 5 years | 77.1%likely range 67.0% to 84.8%, 83 patients | 85.0%likely range 77.8% to 90.2%, 127 patients |
| Women aged 25 to 49 | 69.2%likely range 66.7% to 71.7%, 1,316 patients | 56.1%likely range 54.3% to 57.8%, 2,973 patients |
| Women aged 50 to 64 | 69.7%likely range 65.6% to 73.6%, 502 patients | 68.9%likely range 66.1% to 71.6%, 1,104 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 6,878August 2026 | 19,462August 2026 |
| Primary care network | Newcastle East PCN | Newcastle East PCN |
| Phone | 0191 2655911 | 0191 2755740 |
| Friends and Family Test (its own feedback) | 93.4% good or very good166 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 2,375 in August 2026Same day 42.0%; face to face 57.0% | 13,210 in August 2026Same day 57.8%; face to face 33.7% |
| Antibiotic items per STAR-PU (one year) | 0.92England 0.74, April 2025 to March 2026 | 0.83England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.4 qualified permanent6.5 including trainees and locums1,567 patients per permanent GP | 9.8 qualified permanent12.6 including trainees and locums1,985 patients per permanent GP |
| CQC rating (a separate source) | Good | Outstanding |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.