Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Grove Road Surgery and Victoria Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Grove Road SurgeryBN21 4TX× | Victoria Medical CentreBN20 8NH× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 73.8likely range 68.3 to 78.397 survey answers | 78.5likely range 58.7 to 87.4107 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 75.0%likely range 67.6% to 81.1%, 97 answers | 82.1%likely range 53.9% to 94.7%, 107 answers |
| Access (mean of the two below) | 70.7%likely range 65.0% to 75.6% | 70.0%likely range 65.7% to 73.7% |
| Appointments within two weeks of booking | 76.3%likely range 68.1% to 83.0%, 1,890 appointments | 79.5%likely range 75.2% to 83.2%, 6,013 appointments |
| Calls answered by the practice | 64.9%likely range 57.1% to 72.1%, 3,164 calls | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 65.7%likely range 57.8% to 72.8%, 96 answers | 51.0%likely range 25.2% to 76.2%, 98 answers |
| Reception and admin team | 85.3%likely range 78.7% to 90.0%, 95 answers | 95.6%likely range 68.9% to 99.5%, 103 answers |
| Having a preferred professional | 28.0%likely range 21.5% to 35.6%, 97 answers | 24.4%likely range 8.5% to 52.8%, 106 answers |
| Seeing your preferred professional | 45.9%likely range 33.1% to 59.3%, 34 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 84.0%likely range 77.3% to 89.1%, 93 answers | 87.5%likely range 58.8% to 97.2%, 101 answers |
| Contacting the practice | 76.3%likely range 68.9% to 82.3%, 96 answers | 71.7%likely range 43.1% to 89.5%, 103 answers |
| Wait for an appointment | 68.9%likely range 60.6% to 76.1%, 85 answers | 72.4%likely range 42.0% to 90.5%, 91 answers |
| Being listened to | 85.4%likely range 78.8% to 90.2%, 93 answers | 92.1%likely range 63.8% to 98.7%, 99 answers |
| Care and concern | 78.0%likely range 70.6% to 84.0%, 92 answers | 90.2%likely range 61.7% to 98.1%, 100 answers |
| Confidence and trust | 94.5%likely range 89.5% to 97.2%, 91 answers | 97.4%likely range 70.8% to 99.8%, 100 answers |
| Involvement in decisions | 93.6%likely range 88.3% to 96.6%, 88 answers | 96.8%likely range 68.9% to 99.8%, 95 answers |
| Needs met | 86.9%likely range 80.4% to 91.4%, 92 answers | 96.9%likely range 70.6% to 99.8%, 103 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 100.0%likely range 90.6% to 100.0%, 37 patients | 94.9%likely range 90.3% to 97.4%, 158 patients |
| Children at 18 months | 80.4%likely range 66.8% to 89.3%, 46 patients | 95.1%likely range 91.0% to 97.4%, 185 patients |
| Children at 5 years | 83.3%likely range 68.1% to 92.1%, 36 patients | 93.5%likely range 89.4% to 96.1%, 216 patients |
| Women aged 25 to 49 | 70.6%likely range 67.6% to 73.4%, 945 patients | 61.6%likely range 60.1% to 63.1%, 4,155 patients |
| Women aged 50 to 64 | 77.0%likely range 73.2% to 80.4%, 517 patients | 70.7%likely range 68.9% to 72.5%, 2,473 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 5,746August 2026 | 27,407August 2026 |
| Primary care network | Victoria Eastbourne PCN | Victoria Eastbourne PCN |
| Phone | 01323 720606 | 01323 407900 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 94.7% good or very good947 answers, June 2026 |
| Appointments (one month) | 1,938 in August 2026Same day 34.5%; face to face 78.9% | 10,238 in August 2026Same day 31.0%; face to face 68.3% |
| Antibiotic items per STAR-PU (one year) | 0.60England 0.74, April 2025 to March 2026 | 0.83England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.7 qualified permanent2.7 including trainees and locums2,125 patients per permanent GP | 13.9 qualified permanent17.3 including trainees and locums1,968 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.