Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Eleanor Cross Healthcare and St Lukes Primary Care Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Eleanor Cross HealthcareNN4 8QF× | St Lukes Primary Care CentreNN5 6FR× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 62.0likely range 46.8 to 75.492 survey answers | 44.2likely range 32.7 to 57.9107 survey answers |
| Label (against the England average) | No label | No label |
| Patients who describe the practice as good | 57.5%likely range 35.9% to 76.6%, 92 answers | 38.0%likely range 21.6% to 57.6%, 107 answers |
| Access (mean of the two below) | 72.3%likely range 68.3% to 75.7%Clearly higher | 58.4%likely range 56.1% to 60.6% |
| Appointments within two weeks of booking | 84.8%likely range 79.3% to 89.0%, 3,236 appointments | 81.4%likely range 77.7% to 84.6%, 7,316 appointments |
| Calls answered by the practice | 59.7%likely range 54.0% to 65.1%, 6,230 callsClearly higher | 35.4%likely range 32.4% to 38.4%, 20,253 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 30.9%likely range 14.3% to 54.5%, 83 answers | 17.6%likely range 7.2% to 37.0%, 104 answers |
| Reception and admin team | 72.6%likely range 49.4% to 87.7%, 87 answers | 64.3%likely range 44.2% to 80.4%, 103 answers |
| Having a preferred professional | 33.0%likely range 16.5% to 55.1%, 94 answers | 14.8%likely range 5.6% to 33.7%, 106 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 63.3%likely range 40.4% to 81.4%, 86 answers | 68.4%likely range 46.6% to 84.3%, 89 answers |
| Contacting the practice | 52.8%likely range 31.9% to 72.9%, 92 answers | 35.6%likely range 19.7% to 55.5%, 106 answers |
| Wait for an appointment | 71.1%likely range 47.4% to 87.0%, 83 answers | 60.1%likely range 37.5% to 79.1%, 78 answers |
| Being listened to | 73.9%likely range 50.8% to 88.6%, 87 answers | 78.6%likely range 58.4% to 90.6%, 101 answers |
| Care and concern | 69.4%likely range 46.3% to 85.6%, 87 answers | 78.9%likely range 58.6% to 90.8%, 100 answers |
| Confidence and trust | 79.9%likely range 56.8% to 92.3%, 86 answers | 88.1%likely range 68.9% to 96.1%, 99 answers |
| Involvement in decisions | 80.9%likely range 57.1% to 93.1%, 81 answers | 91.0%likely range 71.9% to 97.6%, 94 answers |
| Needs met | 79.2%likely range 56.2% to 91.9%, 87 answers | 84.7%likely range 65.3% to 94.2%, 102 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 91.0%likely range 86.5% to 94.1%, 222 patients | 91.9%likely range 87.9% to 94.6%, 258 patients |
| Children at 18 months | 88.6%likely range 83.8% to 92.1%, 228 patients | 85.6%likely range 80.8% to 89.4%, 257 patients |
| Children at 5 years | 79.6%likely range 74.2% to 84.1%, 250 patients | 80.6%likely range 75.4% to 84.9%, 263 patients |
| Women aged 25 to 49 | 62.9%likely range 61.3% to 64.4%, 3,721 patients | 61.8%likely range 60.3% to 63.2%, 4,324 patients |
| Women aged 50 to 64 | 66.4%likely range 64.0% to 68.7%, 1,542 patients | 68.7%likely range 66.5% to 70.8%, 1,791 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 19,743August 2026 | 24,016August 2026 |
| Primary care network | The Arc Hub PCN | The Arc Hub PCN |
| Phone | 01604 708481 | 01604 751832 |
| Friends and Family Test (its own feedback) | 91.4% good or very good152 answers, June 2026 | 92.7% good or very good510 answers, June 2026 |
| Appointments (one month) | 6,449 in August 2026Same day 36.7%; face to face 71.1% | 10,051 in August 2026Same day 39.4%; face to face 55.6% |
| Antibiotic items per STAR-PU (one year) | 0.73England 0.74, April 2025 to March 2026 | 0.68England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 7.1 qualified permanent15.0 including trainees and locums2,777 patients per permanent GP | 5.0 qualified permanent5.8 including trainees and locums4,848 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
Add a practice
A name, or a postcode such as TS3 6AL (your browser looks it up with postcodes.io; we do not receive or store it).
How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.