Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Dr F Khan Carnavon Road Surgery and Dr Navin Kumar cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Dr F Khan Carnavon Road SurgerySS0 7AF× | Dr Navin KumarSS0 7AF× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 76.4likely range 71.7 to 80.4115 survey answers | 82.5likely range 76.5 to 86.686 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 80.0%likely range 74.1% to 84.9%, 115 answers | 85.4%likely range 77.3% to 90.9%, 86 answers |
| Access (mean of the two below) | 67.9%likely range 60.4% to 74.5% | 75.4%likely range 69.0% to 80.5% |
| Appointments within two weeks of booking | 59.6%likely range 47.4% to 70.8%, 978 appointments | 82.1%likely range 72.5% to 88.9%, 1,271 appointmentsClearly higher |
| Calls answered by the practice | 76.1%likely range 67.3% to 83.2%, 2,257 calls | 68.6%likely range 60.1% to 76.1%, 2,647 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 56.4%likely range 49.4% to 63.2%, 109 answers | 65.1%likely range 55.3% to 73.8%, 83 answers |
| Reception and admin team | 91.5%likely range 86.8% to 94.6%, 110 answers | 90.3%likely range 83.0% to 94.6%, 86 answers |
| Having a preferred professional | 32.0%likely range 26.0% to 38.7%, 114 answers | 38.0%likely range 29.1% to 47.8%, 84 answers |
| Seeing your preferred professional | 59.4%likely range 46.9% to 70.7%, 36 answers | 51.5%likely range 36.6% to 66.2%, 35 answers |
| Knowing the next step | 81.4%likely range 75.3% to 86.2%, 107 answers | 85.4%likely range 77.2% to 91.0%, 84 answers |
| Contacting the practice | 79.4%likely range 73.3% to 84.5%, 110 answers | 85.6%likely range 77.5% to 91.2%, 85 answers |
| Wait for an appointment | 59.7%likely range 52.3% to 66.7%, 97 answers | 78.1%likely range 68.7% to 85.3%, 78 answers |
| Being listened to | 95.0%likely range 91.0% to 97.3%, 106 answers | 86.6%likely range 78.7% to 91.9%, 85 answers |
| Care and concern | 95.5%likely range 91.6% to 97.7%, 106 answers | 85.9%likely range 77.7% to 91.4%, 84 answers |
| Confidence and trust | 94.2%likely range 90.0% to 96.7%, 107 answers | 97.1%likely range 91.6% to 99.0%, 84 answers |
| Involvement in decisions | 89.4%likely range 84.1% to 93.0%, 103 answers | 94.6%likely range 88.1% to 97.6%, 80 answers |
| Needs met | 91.7%likely range 86.9% to 94.8%, 107 answers | 93.3%likely range 86.6% to 96.8%, 83 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 90.9%likely range 80.4% to 96.1%, 55 patients | 78.0%likely range 63.3% to 88.0%, 41 patients |
| Children at 18 months | 84.2%likely range 72.6% to 91.5%, 57 patients | 77.8%likely range 61.9% to 88.3%, 36 patients |
| Children at 5 years | 79.2%likely range 65.7% to 88.3%, 48 patients | 84.4%likely range 71.2% to 92.3%, 45 patients |
| Women aged 25 to 49 | 63.5%likely range 60.4% to 66.5%, 937 patients | 57.0%likely range 53.4% to 60.5%, 753 patients |
| Women aged 50 to 64 | 67.2%likely range 63.1% to 71.0%, 527 patients | 73.1%likely range 68.7% to 77.1%, 424 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 5,793August 2026 | 4,861August 2026 |
| Primary care network | Southend Victoria PCN | Southend Victoria PCN |
| Phone | 01702 349957 | 01702 342589 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 95.3% good or very good169 answers, June 2026 |
| Appointments (one month) | 1,223 in August 2026Same day 24.7%; face to face 82.7% | 1,418 in August 2026Same day 25.3%; face to face 86.2% |
| Antibiotic items per STAR-PU (one year) | 0.72England 0.74, April 2025 to March 2026 | 0.89England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.9 qualified permanent2.9 including trainees and locums1,993 patients per permanent GP | 2.8 qualified permanent2.9 including trainees and locums1,720 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.