Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Crown Street Surgery and Hillcrest Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Crown Street SurgeryW3 8SA× | Hillcrest SurgeryW3 9LA× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 76.3likely range 67.2 to 83.194 survey answers | 82.7likely range 75.7 to 87.6106 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 75.8%likely range 62.8% to 85.3%, 94 answers | 82.0%likely range 72.1% to 88.9%, 106 answers |
| Access (mean of the two below) | 77.4%likely range 73.6% to 80.8% | 84.2%likely range 80.0% to 87.5% |
| Appointments within two weeks of booking | 95.6%likely range 92.9% to 97.3%, 5,459 appointments | 95.6%likely range 90.9% to 97.9%, 2,260 appointments |
| Calls answered by the practice | 59.1%likely range 52.1% to 65.8%, 4,046 calls | 72.8%likely range 65.7% to 78.9%, 3,562 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 45.6%likely range 32.4% to 59.4%, 86 answers | 74.3%likely range 63.2% to 82.9%, 99 answers |
| Reception and admin team | 77.6%likely range 64.6% to 86.9%, 91 answers | 85.1%likely range 75.4% to 91.5%, 101 answers |
| Having a preferred professional | 38.0%likely range 26.1% to 51.6%, 92 answers | 47.0%likely range 36.2% to 58.0%, 103 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 35.6%likely range 21.7% to 52.4%, 47 answers |
| Knowing the next step | 83.6%likely range 71.0% to 91.4%, 88 answers | 80.9%likely range 70.8% to 88.2%, 104 answers |
| Contacting the practice | 59.6%likely range 45.9% to 71.9%, 90 answers | 77.1%likely range 66.7% to 85.1%, 105 answers |
| Wait for an appointment | 81.5%likely range 68.1% to 90.1%, 82 answers | 76.1%likely range 65.0% to 84.6%, 95 answers |
| Being listened to | 87.0%likely range 75.0% to 93.7%, 89 answers | 92.4%likely range 84.2% to 96.5%, 102 answers |
| Care and concern | 88.5%likely range 76.8% to 94.7%, 89 answers | 87.7%likely range 78.5% to 93.3%, 103 answers |
| Confidence and trust | 92.1%likely range 81.3% to 96.9%, 88 answers | 97.2%likely range 90.6% to 99.2%, 101 answers |
| Involvement in decisions | 91.3%likely range 79.9% to 96.5%, 84 answers | 95.1%likely range 87.5% to 98.2%, 97 answers |
| Needs met | 89.0%likely range 77.4% to 95.1%, 88 answers | 96.6%likely range 89.7% to 98.9%, 102 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 78.9%likely range 69.7% to 85.9%, 95 patients | 90.4%likely range 79.4% to 95.8%, 52 patients |
| Children at 18 months | 68.2%likely range 57.9% to 77.0%, 88 patients | 87.0%likely range 74.3% to 93.9%, 46 patients |
| Children at 5 years | 52.9%likely range 43.4% to 62.2%, 104 patients | 64.3%likely range 51.2% to 75.5%, 56 patients |
| Women aged 25 to 49 | 52.1%likely range 50.1% to 54.2%, 2,294 patients | 49.2%likely range 46.7% to 51.7%, 1,563 patients |
| Women aged 50 to 64 | 72.2%likely range 69.1% to 75.1%, 859 patients | 69.3%likely range 65.8% to 72.6%, 703 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 10,944August 2026 | 7,936August 2026 |
| Primary care network | Acton PCN | Acton PCN |
| Phone | 020 89922010 | 020 89930982 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 2 answers in June 2026; shares not published below 5 |
| Appointments (one month) | 6,805 in August 2026Same day 75.8%; face to face 48.2% | 3,436 in August 2026Same day 35.8%; face to face 62.4% |
| Antibiotic items per STAR-PU (one year) | 0.52England 0.74, April 2025 to March 2026 | 0.49England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.7 qualified permanent10.3 including trainees and locums4,024 patients per permanent GP | 5.7 qualified permanent10.3 including trainees and locums1,391 patients per permanent GP |
| CQC rating (a separate source) | Good | – |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
Add a practice
A name, or a postcode such as TS3 6AL (your browser looks it up with postcodes.io; we do not receive or store it).
How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.