Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Crowhall Medical Centre and St. Albans Medical Group cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Crowhall Medical CentreNE10 9QG× | St. Albans Medical GroupNE10 9QG× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 86.1likely range 80.7 to 89.7102 survey answers | 75.9likely range 65.8 to 83.987 survey answers |
| Label (against the England average) | Clearly above the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 85.7%likely range 78.3% to 90.8%, 102 answers | 69.8%likely range 55.5% to 81.1%, 87 answers |
| Access (mean of the two below) | 86.7%likely range 82.6% to 89.7% | 90.0%likely range 86.1% to 92.5% |
| Appointments within two weeks of booking | 87.8%likely range 82.2% to 91.9%, 2,674 appointments | 96.5%likely range 91.3% to 98.6%, 1,741 appointments |
| Calls answered by the practice | 85.5%likely range 79.6% to 89.8%, 3,794 calls | 83.4%likely range 77.7% to 87.9%, 4,196 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 67.3%likely range 58.4% to 75.1%, 100 answers | 57.7%likely range 43.0% to 71.2%, 82 answers |
| Reception and admin team | 90.5%likely range 83.9% to 94.6%, 100 answers | 81.8%likely range 68.0% to 90.4%, 83 answers |
| Having a preferred professional | 36.4%likely range 28.3% to 45.3%, 101 answers | 27.9%likely range 17.1% to 42.2%, 86 answers |
| Seeing your preferred professional | 37.0%likely range 24.7% to 51.3%, 41 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 85.5%likely range 78.0% to 90.8%, 98 answers | 73.2%likely range 58.7% to 84.0%, 83 answers |
| Contacting the practice | 83.5%likely range 75.8% to 89.1%, 101 answers | 71.0%likely range 56.6% to 82.1%, 86 answers |
| Wait for an appointment | 76.3%likely range 67.1% to 83.5%, 86 answers | 54.6%likely range 39.6% to 68.8%, 77 answers |
| Being listened to | 87.9%likely range 80.8% to 92.6%, 100 answers | 83.3%likely range 70.1% to 91.4%, 86 answers |
| Care and concern | 87.3%likely range 80.1% to 92.1%, 100 answers | 76.2%likely range 61.9% to 86.2%, 84 answers |
| Confidence and trust | 93.5%likely range 87.4% to 96.7%, 98 answers | 84.8%likely range 71.7% to 92.5%, 85 answers |
| Involvement in decisions | 92.9%likely range 86.7% to 96.4%, 95 answers | 79.1%likely range 64.8% to 88.6%, 81 answers |
| Needs met | 91.4%likely range 84.9% to 95.3%, 98 answers | 92.0%likely range 80.5% to 97.0%, 85 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 97.1%likely range 89.9% to 99.2%, 68 patients | 87.0%likely range 75.6% to 93.6%, 54 patients |
| Children at 18 months | 96.3%likely range 87.5% to 99.0%, 54 patients | 93.5%likely range 84.6% to 97.5%, 62 patients |
| Children at 5 years | 94.9%likely range 86.1% to 98.3%, 59 patients | 85.0%likely range 73.9% to 91.9%, 60 patients |
| Women aged 25 to 49 | 72.9%likely range 70.0% to 75.5%, 1,013 patients | 70.8%likely range 68.1% to 73.4%, 1,104 patients |
| Women aged 50 to 64 | 76.6%likely range 73.0% to 79.9%, 565 patients | 77.3%likely range 73.7% to 80.5%, 586 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 6,423August 2026 | 7,016August 2026 |
| Primary care network | Gateshead East PCN | Gateshead East PCN |
| Phone | 0191 4699391 | 0191 4692316 |
| Friends and Family Test (its own feedback) | 83.3% good or very good18 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 3,247 in August 2026Same day 60.2%; face to face 70.3% | 3,558 in August 2026Same day 60.5%; face to face 72.1% |
| Antibiotic items per STAR-PU (one year) | 1.00England 0.74, April 2025 to March 2026 | 0.80England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 1.0 qualified permanent1.0 including trainees and locums6,256 patients per permanent GP | 5.3 qualified permanent6.4 including trainees and locums1,322 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.