Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Crosslands Surgery and Jersey Practice cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Crosslands SurgeryUB2 5QY× | Jersey PracticeTW5 9ER× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 89.0likely range 82.8 to 92.698 survey answers | 80.8likely range 72.4 to 86.692 survey answers |
| Label (against the England average) | Clearly above the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 89.0%likely range 80.5% to 94.0%, 98 answers | 80.4%likely range 68.5% to 88.6%, 92 answers |
| Access (mean of the two below) | 88.8%likely range 83.1% to 92.3% | 81.6%likely range 77.2% to 84.7% |
| Appointments within two weeks of booking | 91.7%likely range 87.5% to 94.5%, 3,740 appointments | 91.1%likely range 86.7% to 94.2%, 3,517 appointments |
| Calls answered by the practice | 85.8%likely range 75.3% to 92.3%, 1,345 calls | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 66.4%likely range 55.5% to 75.9%, 92 answers | 50.4%likely range 37.6% to 63.2%, 87 answers |
| Reception and admin team | 84.2%likely range 74.8% to 90.5%, 96 answers | 81.3%likely range 69.3% to 89.3%, 90 answers |
| Having a preferred professional | 45.4%likely range 35.0% to 56.1%, 96 answers | 41.0%likely range 29.1% to 54.0%, 90 answers |
| Seeing your preferred professional | 46.3%likely range 31.4% to 61.9%, 45 answers | 45.5%likely range 27.9% to 64.4%, 41 answers |
| Knowing the next step | 87.8%likely range 78.8% to 93.3%, 92 answers | 73.0%likely range 59.6% to 83.1%, 83 answers |
| Contacting the practice | 84.0%likely range 74.6% to 90.4%, 96 answers | 76.3%likely range 63.7% to 85.5%, 89 answers |
| Wait for an appointment | 76.7%likely range 65.8% to 84.9%, 86 answers | 61.4%likely range 47.3% to 73.9%, 77 answers |
| Being listened to | 93.5%likely range 85.9% to 97.1%, 95 answers | 84.8%likely range 73.2% to 92.0%, 89 answers |
| Care and concern | 91.4%likely range 83.3% to 95.8%, 95 answers | 75.7%likely range 63.1% to 85.0%, 90 answers |
| Confidence and trust | 98.3%likely range 92.5% to 99.6%, 93 answers | 91.2%likely range 81.0% to 96.2%, 90 answers |
| Involvement in decisions | 95.3%likely range 88.1% to 98.3%, 90 answers | 93.9%likely range 83.9% to 97.8%, 84 answers |
| Needs met | 94.1%likely range 86.6% to 97.5%, 94 answers | 93.6%likely range 83.7% to 97.6%, 86 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 84.4%likely range 74.7% to 90.9%, 77 patients | 92.1%likely range 84.6% to 96.1%, 89 patients |
| Children at 18 months | 74.7%likely range 63.8% to 83.1%, 75 patients | 88.3%likely range 80.2% to 93.3%, 94 patients |
| Children at 5 years | 79.2%likely range 68.9% to 86.8%, 77 patients | 84.8%likely range 76.1% to 90.7%, 92 patients |
| Women aged 25 to 49 | 61.1%likely range 58.4% to 63.7%, 1,291 patients | 60.8%likely range 58.5% to 63.1%, 1,751 patients |
| Women aged 50 to 64 | 82.4%likely range 79.3% to 85.1%, 665 patients | 79.1%likely range 75.7% to 82.2%, 613 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 7,415August 2026 | 8,624August 2026 |
| Primary care network | Great West Road PCN | Great West Road PCN |
| Phone | 020 85741906 | 02034 111404 |
| Friends and Family Test (its own feedback) | 100.0% good or very good11 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 7,768 in August 2026Same day 69.6%; face to face 40.5% | 7,295 in August 2026Same day 63.3%; face to face 38.3% |
| Antibiotic items per STAR-PU (one year) | 0.72England 0.74, April 2025 to March 2026 | 0.81England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.3 qualified permanent7.5 including trainees and locums1,390 patients per permanent GP | 3.6 qualified permanent4.4 including trainees and locums2,373 patients per permanent GP |
| CQC rating (a separate source) | Good | Requires improvement |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.