Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Chertsey Health Centre and Crouch Oak Family Practice cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Chertsey Health CentreKT16 8HZ× | Crouch Oak Family PracticeKT15 2BH× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 76.9likely range 56.5 to 87.092 survey answers | 84.1likely range 73.0 to 90.7110 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 78.7%likely range 49.7% to 93.2%, 92 answers | 82.0%likely range 66.2% to 91.4%, 110 answers |
| Access (mean of the two below) | 72.4%likely range 69.4% to 75.2% | 88.8%likely range 85.7% to 91.3%Clearly higher |
| Appointments within two weeks of booking | 86.8%likely range 83.9% to 89.3%, 9,325 appointments | 97.4%likely range 95.2% to 98.6%, 5,483 appointmentsClearly higher |
| Calls answered by the practice | 57.9%likely range 52.7% to 62.9%, 7,485 calls | 80.2%likely range 74.4% to 84.9%, 4,669 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 63.6%likely range 35.2% to 84.9%, 87 answers | 54.9%likely range 38.3% to 70.6%, 104 answers |
| Reception and admin team | 85.5%likely range 56.0% to 96.5%, 87 answers | 92.8%likely range 79.4% to 97.7%, 111 answers |
| Having a preferred professional | 26.5%likely range 9.5% to 55.3%, 92 answers | 12.4%likely range 5.1% to 27.2%, 110 answers |
| Seeing your preferred professional | 34.1%likely range 7.2% to 77.6%, 30 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 85.5%likely range 56.5% to 96.4%, 90 answers | 90.0%likely range 75.4% to 96.3%, 107 answers |
| Contacting the practice | 83.2%likely range 54.4% to 95.4%, 92 answers | 75.4%likely range 59.1% to 86.7%, 110 answers |
| Wait for an appointment | 77.6%likely range 46.0% to 93.4%, 77 answers | 87.8%likely range 72.3% to 95.2%, 102 answers |
| Being listened to | 89.7%likely range 61.0% to 98.0%, 89 answers | 88.1%likely range 73.4% to 95.2%, 110 answers |
| Care and concern | 86.2%likely range 57.1% to 96.7%, 89 answers | 89.0%likely range 74.5% to 95.7%, 110 answers |
| Confidence and trust | 98.9%likely range 72.9% to 100.0%, 90 answers | 97.4%likely range 85.7% to 99.6%, 109 answers |
| Involvement in decisions | 93.4%likely range 65.0% to 99.1%, 87 answers | 93.6%likely range 79.3% to 98.2%, 99 answers |
| Needs met | 94.4%likely range 66.8% to 99.3%, 90 answers | 92.2%likely range 78.6% to 97.5%, 110 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 88.1%likely range 83.3% to 91.6%, 235 patients | 89.7%likely range 84.8% to 93.2%, 204 patients |
| Children at 18 months | 89.9%likely range 85.2% to 93.2%, 218 patients | 91.1%likely range 86.4% to 94.3%, 202 patients |
| Children at 5 years | 82.0%likely range 77.0% to 86.2%, 267 patients | 84.3%likely range 78.6% to 88.7%, 198 patients |
| Women aged 25 to 49 | 69.2%likely range 67.8% to 70.6%, 4,035 patients | 70.1%likely range 68.5% to 71.7%, 3,061 patients |
| Women aged 50 to 64 | 73.6%likely range 71.6% to 75.5%, 1,920 patients | 79.7%likely range 77.6% to 81.7%, 1,444 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 22,885August 2026 | 16,521August 2026 |
| Primary care network | Coco PCN | Coco PCN |
| Phone | 01932 565655 | 01932 840123 |
| Friends and Family Test (its own feedback) | 95.7% good or very good391 answers, June 2026 | 97.0% good or very good334 answers, June 2026 |
| Appointments (one month) | 12,510 in August 2026Same day 68.0%; face to face 36.9% | 9,707 in August 2026Same day 53.3%; face to face 37.8% |
| Antibiotic items per STAR-PU (one year) | 0.78England 0.74, April 2025 to March 2026 | 0.57England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 11.7 qualified permanent14.8 including trainees and locums1,954 patients per permanent GP | 10.2 qualified permanent13.1 including trainees and locums1,621 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.