Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Castle Medical Group Practice and The Town Centre Practice cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Castle Medical Group PracticeLU1 3AG× | The Town Centre PracticeLU1 2SE× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 71.4likely range 59.0 to 81.2100 survey answers | 72.3likely range 60.1 to 80.583 survey answers |
| Label (against the England average) | Patients: cannot be told apart from the England average | Patients: cannot be told apart from the England average |
| Patients who describe the practice as good | 66.3%likely range 48.7% to 80.3%, 100 answers | 76.4%likely range 60.6% to 87.2%, 83 answers |
| Access (mean of the two below) | 83.1%likely range 77.5% to 86.7%Clearly higher | 62.5%likely range 45.6% to 73.3% |
| Appointments within two weeks of booking | 90.7%likely range 81.0% to 95.7%, 974 appointments | 70.3%likely range 37.5% to 90.3%, 128 appointments |
| Calls answered by the practice | 75.5%likely range 69.6% to 80.7%, 4,777 callsClearly higher | 54.5%likely range 46.3% to 62.5%, 2,957 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 43.1%likely range 27.4% to 60.4%, 99 answers | 45.0%likely range 29.4% to 61.6%, 75 answers |
| Reception and admin team | 73.0%likely range 55.1% to 85.6%, 96 answers | 79.5%likely range 63.3% to 89.7%, 77 answers |
| Having a preferred professional | 25.4%likely range 13.4% to 42.7%, 101 answers | 43.4%likely range 28.7% to 59.4%, 82 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 79.3%likely range 61.2% to 90.3%, 90 answers | 86.8%likely range 71.2% to 94.6%, 74 answers |
| Contacting the practice | 64.9%likely range 47.1% to 79.3%, 98 answers | 72.1%likely range 55.9% to 84.0%, 82 answers |
| Wait for an appointment | 49.6%likely range 31.9% to 67.4%, 86 answers | 69.0%likely range 51.7% to 82.2%, 73 answers |
| Being listened to | 80.4%likely range 63.0% to 90.8%, 95 answers | 77.2%likely range 61.0% to 88.0%, 79 answers |
| Care and concern | 81.3%likely range 64.0% to 91.4%, 96 answers | 78.8%likely range 62.6% to 89.2%, 78 answers |
| Confidence and trust | 88.9%likely range 73.0% to 96.0%, 96 answers | 84.6%likely range 68.8% to 93.2%, 75 answers |
| Involvement in decisions | 89.0%likely range 72.3% to 96.2%, 89 answers | 92.3%likely range 77.7% to 97.6%, 71 answers |
| Needs met | 86.4%likely range 69.7% to 94.7%, 93 answers | 90.1%likely range 75.2% to 96.4%, 74 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 89.2%likely range 82.3% to 93.6%, 120 patients | 86.4%likely range 80.6% to 90.7%, 177 patients |
| Children at 18 months | 81.3%likely range 73.5% to 87.2%, 123 patients | 71.6%likely range 64.9% to 77.5%, 194 patients |
| Children at 5 years | 68.1%likely range 59.9% to 75.4%, 135 patients | 70.2%likely range 62.9% to 76.6%, 168 patients |
| Women aged 25 to 49 | 52.7%likely range 50.9% to 54.5%, 2,881 patients | 41.1%likely range 39.4% to 42.8%, 3,261 patients |
| Women aged 50 to 64 | 73.0%likely range 70.3% to 75.6%, 1,083 patients | 58.4%likely range 54.1% to 62.6%, 512 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 14,130August 2026 | 12,979August 2026 |
| Primary care network | Oasis PCN | Oasis PCN |
| Phone | 01582 729242 | 01582 556400 |
| Friends and Family Test (its own feedback) | No results for June 2026 | No results for June 2026 |
| Appointments (one month) | 4,093 in August 2026Same day 34.7%; face to face 81.4% | 4,244 in August 2026Same day 64.0%; face to face 71.2% |
| Antibiotic items per STAR-PU (one year) | 0.67England 0.74, April 2025 to March 2026 | 0.46England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.3 qualified permanent7.2 including trainees and locums4,273 patients per permanent GP | 1.2 qualified permanent1.4 including trainees and locums10,816 patients per permanent GP |
| CQC rating (a separate source) | Requires improvement | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.