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Practice Grade
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Compare GP practices side by side

Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.

Comparison

Brunswick Surgery’s Practice Grade is clearly higher than Central Surgery’s: its likely range lies wholly above.

A page for this pair

MeasureBrunswick SurgeryKT6 6EZ×Central SurgeryKT6 6EZ×
Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data)
Practice Grade87.4likely range 83.0 to 90.4126 survey answersClearly higher70.5likely range 60.5 to 78.8115 survey answers
Label (against the England average)Clearly above the England averageCannot be told apart from the England average
Patients who describe the practice as good90.1%likely range 84.3% to 93.9%, 126 answersClearly higher65.5%likely range 51.4% to 77.3%, 115 answers
Access (mean of the two below)81.1%likely range 75.0% to 85.5%81.9%likely range 77.7% to 85.3%
Appointments within two weeks of booking88.1%likely range 79.5% to 93.4%, 1,296 appointments89.3%likely range 84.1% to 92.9%, 2,959 appointments
Calls answered by the practice74.0%likely range 65.3% to 81.1%, 2,433 calls74.4%likely range 67.8% to 80.1%, 4,024 calls
More survey questions (not part of the grade)
Getting through on the phone84.5%likely range 77.4% to 89.6%, 113 answers48.5%likely range 34.4% to 62.8%, 104 answers
Reception and admin team89.5%likely range 83.4% to 93.5%, 122 answers86.8%likely range 74.0% to 93.8%, 107 answers
Having a preferred professional29.9%likely range 23.1% to 37.7%, 124 answers30.4%likely range 19.3% to 44.5%, 114 answers
Seeing your preferred professional53.0%likely range 38.5% to 67.0%, 38 answers39.2%likely range 19.8% to 62.7%, 40 answers
Knowing the next step95.2%likely range 90.4% to 97.7%, 120 answers74.7%likely range 60.8% to 85.0%, 111 answers
Contacting the practice92.2%likely range 86.7% to 95.5%, 122 answers65.2%likely range 51.1% to 77.2%, 113 answers
Wait for an appointment82.1%likely range 74.7% to 87.6%, 113 answers58.4%likely range 42.9% to 72.3%, 94 answers
Being listened to95.9%likely range 91.2% to 98.1%, 120 answers80.1%likely range 66.3% to 89.2%, 107 answers
Care and concern92.6%likely range 87.0% to 95.8%, 119 answers77.4%likely range 63.4% to 87.1%, 109 answers
Confidence and trust98.3%likely range 94.6% to 99.5%, 119 answers92.4%likely range 80.7% to 97.2%, 104 answers
Involvement in decisions95.0%likely range 90.0% to 97.6%, 113 answers85.7%likely range 71.9% to 93.3%, 98 answers
Needs met96.1%likely range 91.4% to 98.2%, 117 answers78.9%likely range 65.0% to 88.3%, 107 answers
Vaccinations and screening (NHS England QOF, not part of the grade)
Babies at 8 months94.7%likely range 88.3% to 97.7%, 95 patients94.9%likely range 87.5% to 98.0%, 78 patients
Children at 18 months94.7%likely range 88.3% to 97.7%, 95 patients94.4%likely range 87.5% to 97.6%, 89 patients
Children at 5 years90.1%likely range 82.7% to 94.5%, 101 patients86.1%likely range 78.6% to 91.3%, 115 patients
Women aged 25 to 4968.7%likely range 66.6% to 70.8%, 1,875 patients74.6%likely range 72.6% to 76.4%, 2,044 patients
Women aged 50 to 6476.9%likely range 73.8% to 79.7%, 787 patients81.9%likely range 79.8% to 83.9%, 1,357 patients
Facts (NHS England, not part of the grade)
Registered patients8,997August 202612,762August 2026
Primary care networkSurbiton Health Centre PCNSurbiton Health Centre PCN
Phone020 83907118020 83996622
Friends and Family Test (its own feedback)96.0% good or very good50 answers, June 202695.9% good or very good49 answers, June 2026
Appointments (one month)3,700 in August 2026Same day 46.5%; face to face 55.4%6,731 in August 2026Same day 48.9%; face to face 51.7%
Antibiotic items per STAR-PU (one year)0.81England 0.74, April 2025 to March 20260.86England 0.74, April 2025 to March 2026
GPs (full-time equivalent)4.3 qualified permanent4.9 including trainees and locums2,109 patients per permanent GP7.7 qualified permanent9.6 including trainees and locums1,669 patients per permanent GP
CQC rating (a separate source)Good–

“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.

The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.

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How to read it

The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.

Sources

  • 2026 GP Patient Survey: https://www.gp-patient.co.uk/
  • Contains information from NHS England, licenced under the current version of the Open Government Licence
  • Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
  • Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.

All sources and licences