Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Blue Wing Family Doctor Unit and The Practice Heart of Hounslow cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Blue Wing Family Doctor UnitTW3 3LN× | The Practice Heart of HounslowTW3 3LN× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 65.5likely range 57.3 to 72.0102 survey answers | 76.0likely range 50.0 to 88.569 survey answers |
| Label (against the England average) | No label | Cannot be told apart from the England average |
| Patients who describe the practice as good | 61.2%likely range 51.3% to 70.3%, 102 answers | 76.5%likely range 39.4% to 94.2%, 69 answers |
| Access (mean of the two below) | 75.5%likely range 60.8% to 78.7% | 74.7%likely range 69.3% to 78.9% |
| Appointments within two weeks of booking | 98.0%likely range 69.4% to 99.9%, 152 appointments | 84.2%likely range 78.8% to 88.4%, 3,389 appointments |
| Calls answered by the practice | 52.8%likely range 46.6% to 59.0%, 5,114 calls | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 38.3%likely range 29.0% to 48.5%, 97 answers | 71.9%likely range 35.1% to 92.3%, 67 answers |
| Reception and admin team | 62.7%likely range 52.7% to 71.8%, 100 answers | 88.2%likely range 50.0% to 98.3%, 68 answers |
| Having a preferred professional | 69.4%likely range 59.7% to 77.7%, 102 answers | 41.1%likely range 14.2% to 74.6%, 67 answers |
| Seeing your preferred professional | 56.4%likely range 44.5% to 67.7%, 71 answers | 40.4%likely range 8.6% to 83.1%, 32 answers |
| Knowing the next step | 82.3%likely range 73.0% to 88.9%, 92 answers | 80.2%likely range 41.9% to 95.8%, 66 answers |
| Contacting the practice | 56.7%likely range 46.7% to 66.2%, 101 answers | 79.0%likely range 41.3% to 95.3%, 68 answers |
| Wait for an appointment | 42.2%likely range 32.4% to 52.7%, 93 answers | 52.4%likely range 20.0% to 82.9%, 61 answers |
| Being listened to | 78.1%likely range 68.7% to 85.3%, 99 answers | 86.3%likely range 46.9% to 97.8%, 64 answers |
| Care and concern | 83.6%likely range 74.9% to 89.7%, 101 answers | 84.1%likely range 45.2% to 97.2%, 65 answers |
| Confidence and trust | 85.8%likely range 77.3% to 91.5%, 99 answers | 88.0%likely range 47.9% to 98.3%, 62 answers |
| Involvement in decisions | 89.8%likely range 81.8% to 94.5%, 95 answers | 96.1%likely range 56.7% to 99.8%, 63 answers |
| Needs met | 87.6%likely range 79.4% to 92.8%, 99 answers | 87.6%likely range 47.5% to 98.2%, 62 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 98.5%likely range 92.0% to 99.7%, 67 patients | 87.6%likely range 82.2% to 91.5%, 193 patients |
| Children at 18 months | 95.2%likely range 86.7% to 98.3%, 62 patients | 76.0%likely range 69.3% to 81.6%, 183 patients |
| Children at 5 years | 96.8%likely range 91.0% to 98.9%, 94 patients | 68.9%likely range 62.3% to 74.7%, 212 patients |
| Women aged 25 to 49 | 68.2%likely range 65.9% to 70.5%, 1,603 patients | 55.3%likely range 53.7% to 56.9%, 3,744 patients |
| Women aged 50 to 64 | 72.4%likely range 69.1% to 75.4%, 749 patients | 69.7%likely range 66.9% to 72.3%, 1,137 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 6,794August 2026 | 17,940August 2026 |
| Primary care network | Hounslow Health PCN | Hounslow Health PCN |
| Phone | 020 86031300 | 020 81040810 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 95.5% good or very good332 answers, June 2026 |
| Appointments (one month) | 2,256 in August 2026Same day 17.5%; face to face 84.9% | 5,545 in August 2026Same day 36.2%; face to face 89.6% |
| Antibiotic items per STAR-PU (one year) | 0.71England 0.74, April 2025 to March 2026 | 0.62England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.7 qualified permanent2.7 including trainees and locums2,486 patients per permanent GP | 0.0 qualified permanent3.8 including trainees and locums |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.