Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Bishopsford Road Medical Centre’s Practice Grade is clearly higher than Faccini House Surgery’s: its likely range lies wholly above.
| Measure | Bishopsford Road Medical CentreSM4 6BH× | Faccini House SurgerySM4 6RT× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 80.5likely range 76.9 to 83.5113 survey answersClearly higher | 68.2likely range 63.1 to 72.889 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | No label |
| Patients who describe the practice as good | 77.3%likely range 72.7% to 81.4%, 113 answersClearly higher | 62.5%likely range 56.0% to 68.5%, 89 answers |
| Access (mean of the two below) | 87.8%likely range 82.3% to 91.1% | 81.5%likely range 73.4% to 87.0% |
| Appointments within two weeks of booking | 99.5%likely range 92.3% to 100.0%, 805 appointmentsClearly higher | 80.0%likely range 68.9% to 87.8%, 1,019 appointments |
| Calls answered by the practice | 76.0%likely range 67.7% to 82.7%, 2,558 calls | 83.0%likely range 71.0% to 90.7%, 1,158 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 73.7%likely range 68.8% to 78.0%, 111 answers | 56.6%likely range 49.9% to 63.1%, 85 answers |
| Reception and admin team | 84.6%likely range 80.4% to 88.0%, 112 answers | 76.0%likely range 70.0% to 81.1%, 89 answers |
| Having a preferred professional | 25.9%likely range 21.6% to 30.7%, 112 answers | 30.8%likely range 25.2% to 37.1%, 89 answers |
| Seeing your preferred professional | 44.3%likely range 34.8% to 54.2%, 33 answers | 48.2%likely range 37.6% to 59.0%, 33 answers |
| Knowing the next step | 84.2%likely range 79.9% to 87.8%, 105 answers | 84.7%likely range 79.3% to 89.0%, 84 answers |
| Contacting the practice | 78.3%likely range 73.6% to 82.3%, 110 answers | 63.3%likely range 56.8% to 69.4%, 87 answers |
| Wait for an appointment | 82.6%likely range 77.9% to 86.5%, 97 answers | 50.4%likely range 43.5% to 57.3%, 78 answers |
| Being listened to | 76.9%likely range 72.1% to 81.2%, 106 answers | 71.6%likely range 65.3% to 77.2%, 87 answers |
| Care and concern | 78.9%likely range 74.2% to 83.0%, 106 answers | 72.2%likely range 65.9% to 77.7%, 87 answers |
| Confidence and trust | 90.0%likely range 86.1% to 92.8%, 101 answers | 79.4%likely range 73.6% to 84.3%, 87 answers |
| Involvement in decisions | 90.5%likely range 86.8% to 93.3%, 100 answers | 83.9%likely range 78.3% to 88.3%, 82 answers |
| Needs met | 89.1%likely range 85.2% to 92.1%, 103 answers | 77.3%likely range 71.2% to 82.4%, 85 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 87.0%likely range 75.6% to 93.6%, 54 patients | 91.4%likely range 77.6% to 97.0%, 35 patients |
| Children at 18 months | 93.0%likely range 83.3% to 97.2%, 57 patients | 92.6%likely range 76.6% to 97.9%, 27 patients |
| Children at 5 years | 85.7%likely range 72.2% to 93.3%, 42 patients | 87.5%likely range 71.9% to 95.0%, 32 patients |
| Women aged 25 to 49 | 70.0%likely range 67.0% to 72.9%, 944 patients | 53.6%likely range 49.9% to 57.2%, 713 patients |
| Women aged 50 to 64 | 73.1%likely range 68.7% to 77.1%, 424 patients | 66.2%likely range 61.4% to 70.8%, 385 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 4,900August 2026 | 4,130August 2026 |
| Primary care network | Carshalton PCN | Carshalton PCN |
| Phone | 020 86483187 | 020 86464282 |
| Friends and Family Test (its own feedback) | 89.0% good or very good127 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 2,073 in August 2026Same day 53.8%; face to face 51.0% | 1,268 in August 2026Same day 34.5%; face to face 95.6% |
| Antibiotic items per STAR-PU (one year) | 0.93England 0.74, April 2025 to March 2026 | 0.73England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 1.2 qualified permanent1.2 including trainees and locums4,176 patients per permanent GP | 1.1 qualified permanent2.4 including trainees and locums3,872 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.