Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Betts Avenue Medical Group and Fenham Hall Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Betts Avenue Medical GroupNE15 6TQ× | Fenham Hall SurgeryNE4 9XD× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 77.2likely range 64.7 to 84.685 survey answers | 81.4likely range 73.2 to 86.8107 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 81.0%likely range 63.1% to 91.4%, 85 answers | 82.5%likely range 70.9% to 90.1%, 107 answers |
| Access (mean of the two below) | 68.3%likely range 64.6% to 71.6% | 78.7%likely range 74.5% to 81.7%Clearly higher |
| Appointments within two weeks of booking | 64.2%likely range 58.4% to 69.6%, 4,265 appointments | 96.4%likely range 90.2% to 98.7%, 1,374 appointmentsClearly higher |
| Calls answered by the practice | 72.3%likely range 67.9% to 76.2%, 9,221 callsClearly higher | 61.0%likely range 55.3% to 66.4%, 6,057 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 76.9%likely range 58.4% to 88.7%, 83 answers | 53.1%likely range 39.5% to 66.2%, 91 answers |
| Reception and admin team | 97.0%likely range 82.8% to 99.5%, 83 answers | 86.6%likely range 75.4% to 93.2%, 102 answers |
| Having a preferred professional | 34.9%likely range 20.1% to 53.3%, 85 answers | 28.5%likely range 18.6% to 41.1%, 106 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 88.5%likely range 71.3% to 96.0%, 80 answers | 84.8%likely range 73.2% to 92.0%, 101 answers |
| Contacting the practice | 83.8%likely range 66.0% to 93.3%, 82 answers | 77.1%likely range 64.6% to 86.1%, 103 answers |
| Wait for an appointment | 67.1%likely range 47.5% to 82.1%, 76 answers | 72.7%likely range 59.5% to 82.8%, 97 answers |
| Being listened to | 86.4%likely range 69.2% to 94.7%, 84 answers | 90.6%likely range 80.3% to 95.8%, 104 answers |
| Care and concern | 86.3%likely range 68.9% to 94.7%, 82 answers | 94.7%likely range 85.6% to 98.2%, 104 answers |
| Confidence and trust | 90.8%likely range 73.8% to 97.2%, 78 answers | 100.0%likely range 93.7% to 100.0%, 103 answers |
| Involvement in decisions | 92.5%likely range 75.2% to 98.0%, 73 answers | 96.2%likely range 87.2% to 98.9%, 97 answers |
| Needs met | 89.7%likely range 72.8% to 96.6%, 81 answers | 90.6%likely range 80.0% to 95.9%, 99 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 92.5%likely range 85.9% to 96.2%, 107 patients | 85.8%likely range 78.2% to 91.1%, 113 patients |
| Children at 18 months | 88.3%likely range 80.2% to 93.3%, 94 patients | 88.2%likely range 81.2% to 92.9%, 119 patients |
| Children at 5 years | 87.4%likely range 80.2% to 92.2%, 119 patients | 75.0%likely range 67.2% to 81.4%, 140 patients |
| Women aged 25 to 49 | 69.7%likely range 67.5% to 71.8%, 1,740 patients | 59.8%likely range 57.6% to 61.9%, 1,999 patients |
| Women aged 50 to 64 | 74.1%likely range 71.1% to 76.9%, 861 patients | 73.4%likely range 70.1% to 76.4%, 751 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 10,253August 2026 | 10,777August 2026 |
| Primary care network | Newcastle Inner West PCN | Newcastle Inner West PCN |
| Phone | 0191 2742767 | 0191 2743724 |
| Friends and Family Test (its own feedback) | 93.2% good or very good427 answers, June 2026 | 92.3% good or very good365 answers, June 2026 |
| Appointments (one month) | 5,579 in August 2026Same day 29.7%; face to face 71.2% | 3,311 in August 2026Same day 36.9%; face to face 77.4% |
| Antibiotic items per STAR-PU (one year) | 1.22England 0.74, April 2025 to March 2026 | 0.81England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.5 qualified permanent3.5 including trainees and locums2,894 patients per permanent GP | 6.0 qualified permanent10.1 including trainees and locums1,782 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.