Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Bankhouse Surgery and Havelock Grange Practice cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Bankhouse SurgeryTS24 7PW× | Havelock Grange PracticeTS24 7PW× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 73.6likely range 64.8 to 80.4115 survey answers | 60.9likely range 50.8 to 69.9125 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | No label |
| Patients who describe the practice as good | 73.6%likely range 61.1% to 83.1%, 115 answers | 59.9%likely range 45.5% to 72.7%, 125 answers |
| Access (mean of the two below) | 73.6%likely range 69.6% to 77.1%Clearly higher | 63.1%likely range 60.2% to 65.4% |
| Appointments within two weeks of booking | 78.1%likely range 72.6% to 82.8%, 3,858 appointments | 94.9%likely range 90.4% to 97.4%, 2,461 appointmentsClearly higher |
| Calls answered by the practice | 69.1%likely range 63.3% to 74.3%, 5,669 callsClearly higher | 31.2%likely range 27.6% to 35.0%, 12,293 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 43.9%likely range 31.6% to 57.1%, 107 answers | 29.7%likely range 18.4% to 44.3%, 121 answers |
| Reception and admin team | 78.4%likely range 66.0% to 87.2%, 109 answers | 82.1%likely range 68.5% to 90.7%, 122 answers |
| Having a preferred professional | 35.9%likely range 24.8% to 48.7%, 113 answers | 28.8%likely range 17.6% to 43.3%, 122 answers |
| Seeing your preferred professional | 36.1%likely range 18.1% to 59.1%, 36 answers | 26.0%likely range 9.8% to 53.2%, 37 answers |
| Knowing the next step | 75.5%likely range 62.7% to 84.9%, 108 answers | 77.0%likely range 62.3% to 87.2%, 114 answers |
| Contacting the practice | 64.8%likely range 51.9% to 75.9%, 112 answers | 53.5%likely range 39.1% to 67.4%, 120 answers |
| Wait for an appointment | 55.3%likely range 41.9% to 67.9%, 102 answers | 60.8%likely range 45.0% to 74.7%, 103 answers |
| Being listened to | 89.4%likely range 78.9% to 95.0%, 113 answers | 88.7%likely range 76.0% to 95.1%, 118 answers |
| Care and concern | 89.0%likely range 78.3% to 94.8%, 112 answers | 87.8%likely range 74.8% to 94.5%, 118 answers |
| Confidence and trust | 92.4%likely range 82.6% to 96.9%, 111 answers | 94.3%likely range 83.2% to 98.2%, 118 answers |
| Involvement in decisions | 92.0%likely range 81.9% to 96.7%, 110 answers | 87.0%likely range 73.5% to 94.1%, 112 answers |
| Needs met | 91.6%likely range 81.6% to 96.4%, 112 answers | 88.1%likely range 75.2% to 94.7%, 118 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 91.7%likely range 84.9% to 95.6%, 108 patients | 87.7%likely range 81.4% to 92.1%, 146 patients |
| Children at 18 months | 80.6%likely range 71.7% to 87.2%, 98 patients | 89.0%likely range 82.3% to 93.3%, 127 patients |
| Children at 5 years | 76.2%likely range 67.2% to 83.3%, 105 patients | 81.2%likely range 74.2% to 86.7%, 149 patients |
| Women aged 25 to 49 | 67.5%likely range 65.2% to 69.7%, 1,631 patients | 71.7%likely range 69.8% to 73.5%, 2,237 patients |
| Women aged 50 to 64 | 72.8%likely range 69.8% to 75.6%, 903 patients | 67.2%likely range 64.4% to 69.8%, 1,157 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 10,378August 2026 | 13,269August 2026 |
| Primary care network | One Life Hartlepool PCN | One Life Hartlepool PCN |
| Phone | 01429 274800 | 01429 272000 |
| Friends and Family Test (its own feedback) | 87.6% good or very good161 answers, June 2026 | 94.2% good or very good260 answers, June 2026 |
| Appointments (one month) | 4,282 in August 2026Same day 60.6%; face to face 89.0% | 5,882 in August 2026Same day 28.8%; face to face 75.4% |
| Antibiotic items per STAR-PU (one year) | 0.72England 0.74, April 2025 to March 2026 | 0.95England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 6.8 qualified permanent8.9 including trainees and locums1,517 patients per permanent GP | 5.4 qualified permanent11.6 including trainees and locums2,449 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.