Rochford · Compare
William Harvey Surgery vs Downhall Park Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Downhall Park Surgery’s Practice Grade is clearly higher than William Harvey Surgery’s: its likely range lies wholly above.
Side by side
| Measure | William Harvey SurgerySS6 9HR | Downhall Park SurgerySS6 9QD |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 67.7likely range 63.7 to 71.3115 survey answers | 77.2likely range 73.1 to 80.887 survey answersClearly higher |
| Label (against the England average) | No label | Patients: cannot be told apart from the England average |
| Patients who describe the practice as good | 60.7%likely range 55.7% to 65.4%, 115 answers | 76.3%likely range 70.9% to 81.0%, 87 answersClearly higher |
| Access (mean of the two below) | 84.0%likely range 77.5% to 88.6% | 79.3%likely range 73.2% to 84.1% |
| Appointments within two weeks of booking | 92.1%likely range 84.2% to 96.2%, 1,272 appointments | 94.9%likely range 88.0% to 97.9%, 1,311 appointments |
| Calls answered by the practice | 75.9%likely range 65.4% to 84.1%, 1,628 calls | 63.6%likely range 53.4% to 72.8%, 1,908 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 44.5%likely range 39.4% to 49.7%, 106 answers | 50.8%likely range 44.7% to 57.0%, 81 answers |
| Reception and admin team | 76.9%likely range 72.4% to 80.9%, 114 answers | 88.1%likely range 83.6% to 91.5%, 84 answers |
| Having a preferred professional | 22.9%likely range 18.9% to 27.3%, 114 answers | 45.5%likely range 39.7% to 51.5%, 87 answers |
| Seeing your preferred professional | 40.7%likely range 31.5% to 50.5%, 31 answers | 49.8%likely range 40.2% to 59.4%, 34 answers |
| Knowing the next step | 73.4%likely range 68.6% to 77.8%, 105 answers | 88.9%likely range 84.5% to 92.2%, 83 answers |
| Contacting the practice | 53.1%likely range 48.1% to 58.1%, 113 answers | 73.7%likely range 68.1% to 78.6%, 87 answers |
| Wait for an appointment | 61.5%likely range 56.0% to 66.7%, 94 answers | 79.0%likely range 73.3% to 83.7%, 77 answers |
| Being listened to | 74.8%likely range 70.2% to 78.9%, 112 answers | 88.2%likely range 83.7% to 91.5%, 85 answers |
| Care and concern | 71.2%likely range 66.4% to 75.5%, 111 answers | 85.1%likely range 80.3% to 88.9%, 86 answers |
| Confidence and trust | 80.9%likely range 76.7% to 84.6%, 112 answers | 90.2%likely range 86.0% to 93.2%, 85 answers |
| Involvement in decisions | 90.4%likely range 86.8% to 93.1%, 103 answers | 89.2%likely range 84.6% to 92.5%, 79 answers |
| Needs met | 84.0%likely range 79.9% to 87.4%, 110 answers | 95.1%likely range 91.8% to 97.2%, 85 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 86.0%likely range 73.8% to 93.0%, 50 patients | 93.5%likely range 82.5% to 97.8%, 46 patients |
| Children at 18 months | 88.2%likely range 76.6% to 94.5%, 51 patients | 89.6%likely range 77.8% to 95.5%, 48 patients |
| Children at 5 years | 89.2%likely range 75.3% to 95.7%, 37 patients | 88.2%likely range 76.6% to 94.5%, 51 patients |
| Women aged 25 to 49 | 73.5%likely range 70.1% to 76.7%, 699 patients | 75.6%likely range 72.2% to 78.8%, 661 patients |
| Women aged 50 to 64 | 69.4%likely range 64.9% to 73.6%, 422 patients | 78.5%likely range 74.2% to 82.2%, 395 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 4,252August 2026 | 3,847August 2026 |
| Primary care network | Rayleigh and District PCN | Rayleigh and District PCN |
| Phone | 01268 784003 | 01268 780408 |
| Friends and Family Test (its own feedback) | 92.9% good or very good28 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 1,368 in August 2026Same day 67.5%; face to face 48.2% | 1,325 in August 2026Same day 50.7%; face to face 98.8% |
| Antibiotic items per STAR-PU (one year) | 0.79England 0.74, April 2025 to March 2026 | 0.80England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.4 qualified permanent2.4 including trainees and locums1,761 patients per permanent GP | 1.1 qualified permanent1.1 including trainees and locums3,607 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.