Ealing · Compare
Waterside Medical Centre vs Hammond Road Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Waterside Medical Centre and Hammond Road Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Waterside Medical CentreUB2 4XQ | Hammond Road SurgeryUB2 4EH |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 77.9likely range 72.3 to 82.581 survey answers | 85.6likely range 79.7 to 89.681 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 77.6%likely range 69.8% to 83.8%, 81 answers | 86.1%likely range 77.8% to 91.6%, 81 answers |
| Access (mean of the two below) | 78.6%likely range 73.6% to 82.6% | 84.4%likely range 79.8% to 87.8% |
| Appointments within two weeks of booking | 96.2%likely range 90.7% to 98.5%, 1,612 appointments | 87.4%likely range 81.4% to 91.7%, 2,454 appointments |
| Calls answered by the practice | 60.9%likely range 52.5% to 68.6%, 2,861 calls | 81.2%likely range 74.2% to 86.6%, 3,145 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 66.1%likely range 57.8% to 73.6%, 81 answers | 77.9%likely range 68.7% to 85.0%, 81 answers |
| Reception and admin team | 89.8%likely range 83.6% to 93.8%, 81 answers | 90.2%likely range 82.7% to 94.7%, 81 answers |
| Having a preferred professional | 36.2%likely range 28.7% to 44.5%, 82 answers | 52.3%likely range 42.4% to 62.0%, 80 answers |
| Seeing your preferred professional | 48.0%likely range 35.0% to 61.4%, 32 answers | 63.4%likely range 50.1% to 74.9%, 46 answers |
| Knowing the next step | 81.8%likely range 74.1% to 87.6%, 74 answers | 74.6%likely range 65.0% to 82.3%, 78 answers |
| Contacting the practice | 71.2%likely range 62.9% to 78.2%, 79 answers | 78.4%likely range 69.2% to 85.4%, 81 answers |
| Wait for an appointment | 71.1%likely range 62.3% to 78.5%, 70 answers | 69.2%likely range 58.7% to 78.0%, 71 answers |
| Being listened to | 82.9%likely range 75.5% to 88.5%, 77 answers | 94.4%likely range 87.9% to 97.5%, 80 answers |
| Care and concern | 81.6%likely range 74.1% to 87.3%, 78 answers | 93.2%likely range 86.3% to 96.7%, 80 answers |
| Confidence and trust | 90.9%likely range 84.6% to 94.8%, 75 answers | 98.0%likely range 92.6% to 99.5%, 77 answers |
| Involvement in decisions | 85.7%likely range 78.3% to 90.8%, 73 answers | 91.2%likely range 83.5% to 95.5%, 74 answers |
| Needs met | 88.8%likely range 82.2% to 93.2%, 76 answers | 90.8%likely range 83.2% to 95.2%, 76 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 88.5%likely range 78.2% to 94.3%, 61 patients | 98.3%likely range 90.9% to 99.7%, 58 patients |
| Children at 18 months | 71.2%likely range 57.7% to 81.7%, 52 patients | 96.7%likely range 88.8% to 99.1%, 61 patients |
| Children at 5 years | 70.2%likely range 57.3% to 80.5%, 57 patients | 84.5%likely range 73.1% to 91.6%, 58 patients |
| Women aged 25 to 49 | 63.2%likely range 59.9% to 66.3%, 872 patients | 67.5%likely range 64.5% to 70.4%, 975 patients |
| Women aged 50 to 64 | 77.3%likely range 73.0% to 81.2%, 397 patients | 79.0%likely range 73.8% to 83.4%, 276 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 4,927August 2026 | 5,340August 2026 |
| Primary care network | South Southall PCN | South Southall PCN |
| Phone | 020 85744454 | 020 85745057 |
| Friends and Family Test (its own feedback) | 80.0% good or very good5 answers, June 2026 | 4 answers in June 2026; shares not published below 5 |
| Appointments (one month) | 2,287 in August 2026Same day 50.5%; face to face 55.4% | 3,148 in August 2026Same day 36.2%; face to face 94.4% |
| Antibiotic items per STAR-PU (one year) | 0.63England 0.74, April 2025 to March 2026 | 0.82England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 1.3 qualified permanent5.0 including trainees and locums3,695 patients per permanent GP | 0.5 qualified permanent0.8 including trainees and locums |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.