Cotswold · Compare
Upper Thames Medical Group vs Phoenix Health Group
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Upper Thames Medical Group and Phoenix Health Group cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Upper Thames Medical GroupGL7 1US | Phoenix Health GroupGL7 1XG |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 70.4likely range 61.6 to 77.0114 survey answers | 72.6likely range 51.5 to 82.5108 survey answers |
| Label (against the England average) | Patients: cannot be told apart from the England average | Patients: cannot be told apart from the England average |
| Patients who describe the practice as good | 76.4%likely range 64.1% to 85.5%, 114 answers | 80.0%likely range 50.0% to 94.1%, 108 answers |
| Access (mean of the two below) | 56.2%likely range 49.8% to 62.1% | 55.1%likely range 51.3% to 58.8% |
| Appointments within two weeks of booking | 65.7%likely range 59.3% to 71.6%, 3,481 appointments | 64.6%likely range 60.8% to 68.3%, 9,715 appointments |
| Calls answered by the practice | Not in the grade: no phone data | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 52.9%likely range 39.9% to 65.6%, 107 answers | 54.5%likely range 26.6% to 79.8%, 98 answers |
| Reception and admin team | 84.7%likely range 73.2% to 91.8%, 113 answers | 94.6%likely range 66.3% to 99.4%, 108 answers |
| Having a preferred professional | 19.3%likely range 11.2% to 31.2%, 114 answers | 31.2%likely range 11.8% to 60.6%, 107 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 66.2%likely range 22.5% to 93.0%, 37 answers |
| Knowing the next step | 89.2%likely range 78.3% to 94.9%, 109 answers | 93.0%likely range 63.7% to 99.0%, 104 answers |
| Contacting the practice | 74.7%likely range 62.3% to 84.1%, 115 answers | 78.7%likely range 48.3% to 93.6%, 105 answers |
| Wait for an appointment | 75.6%likely range 62.6% to 85.2%, 105 answers | 69.1%likely range 38.6% to 88.8%, 99 answers |
| Being listened to | 84.4%likely range 72.7% to 91.6%, 111 answers | 90.1%likely range 60.0% to 98.2%, 103 answers |
| Care and concern | 86.3%likely range 75.0% to 93.0%, 111 answers | 86.0%likely range 55.5% to 96.8%, 103 answers |
| Confidence and trust | 92.0%likely range 82.0% to 96.7%, 111 answers | 94.3%likely range 65.6% to 99.3%, 106 answers |
| Involvement in decisions | 85.7%likely range 73.8% to 92.7%, 104 answers | 97.7%likely range 68.6% to 99.9%, 99 answers |
| Needs met | 86.7%likely range 75.5% to 93.2%, 112 answers | 96.1%likely range 67.5% to 99.7%, 104 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 90.7%likely range 78.4% to 96.3%, 43 patients | 92.8%likely range 88.5% to 95.6%, 209 patients |
| Children at 18 months | 91.7%likely range 81.9% to 96.4%, 60 patients | 91.4%likely range 87.0% to 94.5%, 222 patients |
| Children at 5 years | 83.8%likely range 73.3% to 90.7%, 68 patients | 92.7%likely range 88.5% to 95.5%, 220 patients |
| Women aged 25 to 49 | 73.0%likely range 70.5% to 75.4%, 1,297 patients | 72.4%likely range 70.9% to 73.9%, 3,567 patients |
| Women aged 50 to 64 | 75.3%likely range 72.8% to 77.7%, 1,196 patients | 77.2%likely range 75.4% to 78.8%, 2,400 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 10,753August 2026 | 24,556August 2026 |
| Primary care network | South Cotswolds PCN | South Cotswolds PCN |
| Phone | 01285 654733 | 01285 652056 |
| Friends and Family Test (its own feedback) | 83.0% good or very good53 answers, June 2026 | 98.1% good or very good770 answers, June 2026 |
| Appointments (one month) | 5,319 in August 2026Same day 24.9%; face to face 83.3% | 10,272 in August 2026Same day 35.9%; face to face 47.5% |
| Antibiotic items per STAR-PU (one year) | 0.74England 0.74, April 2025 to March 2026 | 0.73England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 6.5 qualified permanent9.5 including trainees and locums1,657 patients per permanent GP | 9.6 qualified permanent11.7 including trainees and locums2,557 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.