Ealing · Compare
The Saluja Clinic vs The Town Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
The Town Surgery’s Practice Grade is clearly higher than The Saluja Clinic’s: its likely range lies wholly above.
Side by side
| Measure | The Saluja ClinicUB1 2AY | The Town SurgeryUB1 1PZ |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 79.5likely range 69.0 to 87.089 survey answers | 90.5likely range 87.6 to 92.476 survey answersClearly higher |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 75.5%likely range 60.5% to 86.2%, 89 answers | 93.5%likely range 91.1% to 95.3%, 76 answersClearly higher |
| Access (mean of the two below) | 88.7%likely range 85.4% to 91.0% | 83.2%likely range 75.3% to 88.1% |
| Appointments within two weeks of booking | 97.9%likely range 93.9% to 99.3%, 2,123 appointments | 90.6%likely range 79.2% to 96.0%, 753 appointments |
| Calls answered by the practice | 79.5%likely range 74.3% to 83.8%, 5,760 calls | 75.6%likely range 64.7% to 84.0%, 1,535 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 63.7%likely range 48.2% to 76.7%, 88 answers | 88.4%likely range 85.3% to 90.9%, 71 answers |
| Reception and admin team | 79.2%likely range 64.1% to 89.1%, 85 answers | 94.4%likely range 92.0% to 96.1%, 72 answers |
| Having a preferred professional | 55.0%likely range 39.9% to 69.3%, 88 answers | 66.2%likely range 62.1% to 70.1%, 75 answers |
| Seeing your preferred professional | 37.0%likely range 19.3% to 59.2%, 43 answers | 55.4%likely range 50.1% to 60.6%, 49 answers |
| Knowing the next step | 77.0%likely range 61.3% to 87.7%, 81 answers | 86.5%likely range 83.2% to 89.2%, 70 answers |
| Contacting the practice | 73.5%likely range 58.0% to 84.8%, 86 answers | 93.7%likely range 91.3% to 95.5%, 74 answers |
| Wait for an appointment | 66.5%likely range 50.1% to 79.7%, 79 answers | 80.1%likely range 76.3% to 83.4%, 70 answers |
| Being listened to | 81.1%likely range 66.1% to 90.4%, 85 answers | 90.7%likely range 87.9% to 92.9%, 74 answers |
| Care and concern | 78.9%likely range 63.9% to 88.7%, 87 answers | 88.6%likely range 85.5% to 91.0%, 73 answers |
| Confidence and trust | 93.9%likely range 81.1% to 98.2%, 80 answers | 97.7%likely range 96.0% to 98.7%, 73 answers |
| Involvement in decisions | 88.2%likely range 73.5% to 95.3%, 76 answers | 96.4%likely range 94.3% to 97.7%, 71 answers |
| Needs met | 82.0%likely range 66.2% to 91.4%, 76 answers | 99.0%likely range 97.7% to 99.6%, 71 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 91.5%likely range 84.6% to 95.5%, 106 patients | 100.0%likely range 80.6% to 100.0%, 16 patients |
| Children at 18 months | 92.2%likely range 85.4% to 96.0%, 103 patients | 100.0%likely range 83.2% to 100.0%, 19 patients |
| Children at 5 years | 84.4%likely range 74.7% to 90.9%, 77 patients | 100.0%likely range 81.6% to 100.0%, 17 patients |
| Women aged 25 to 49 | 63.9%likely range 61.5% to 66.2%, 1,591 patients | 65.1%likely range 60.2% to 69.7%, 384 patients |
| Women aged 50 to 64 | 73.8%likely range 69.9% to 77.3%, 545 patients | 88.4%likely range 82.9% to 92.3%, 181 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 9,592August 2026 | 2,140August 2026 |
| Primary care network | North Southall PCN | North Southall PCN |
| Phone | 020 85745136 | 020 88138122 |
| Friends and Family Test (its own feedback) | 90.6% good or very good106 answers, June 2026 | 100.0% good or very good10 answers, June 2026 |
| Appointments (one month) | 4,450 in August 2026Same day 40.5%; face to face 84.5% | 802 in August 2026Same day 36.9%; face to face 91.2% |
| Antibiotic items per STAR-PU (one year) | 0.70England 0.74, April 2025 to March 2026 | No figures |
| GPs (full-time equivalent) | 2.1 qualified permanent2.5 including trainees and locums4,496 patients per permanent GP | 0.5 qualified permanent0.6 including trainees and locums |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.