Canterbury · Compare
The Heron Medical Practice vs Park Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
The Heron Medical Practice and Park Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | The Heron Medical PracticeCT6 5NF | Park SurgeryCT6 5RE |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 70.0likely range 57.3 to 79.3119 survey answers | 85.0likely range 59.4 to 91.392 survey answers |
| Label (against the England average) | Patients: cannot be told apart from the England average | Patients: cannot be told apart from the England average |
| Patients who describe the practice as good | 71.7%likely range 53.5% to 84.8%, 119 answers | 89.5%likely range 53.0% to 98.5%, 92 answers |
| Access (mean of the two below) | 66.0%likely range 63.0% to 68.9% | 74.3%likely range 72.1% to 76.3%Clearly higher |
| Appointments within two weeks of booking | 84.3%likely range 80.1% to 87.8%, 5,192 appointments | 90.9%likely range 88.1% to 93.0%, 8,196 appointmentsClearly higher |
| Calls answered by the practice | 47.6%likely range 43.2% to 52.1%, 9,979 calls | 57.6%likely range 54.2% to 61.0%, 16,946 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 56.3%likely range 38.0% to 73.0%, 112 answers | 63.2%likely range 29.2% to 87.7%, 88 answers |
| Reception and admin team | 87.4%likely range 70.5% to 95.2%, 116 answers | 91.5%likely range 55.1% to 98.9%, 92 answers |
| Having a preferred professional | 33.1%likely range 18.8% to 51.4%, 118 answers | 30.6%likely range 9.2% to 65.7%, 90 answers |
| Seeing your preferred professional | 18.2%likely range 4.1% to 53.7%, 33 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 86.4%likely range 69.3% to 94.7%, 114 answers | 96.5%likely range 59.4% to 99.8%, 86 answers |
| Contacting the practice | 70.7%likely range 52.4% to 84.1%, 117 answers | 86.1%likely range 49.3% to 97.5%, 91 answers |
| Wait for an appointment | 74.5%likely range 54.6% to 87.7%, 99 answers | 81.3%likely range 43.1% to 96.1%, 83 answers |
| Being listened to | 85.3%likely range 67.9% to 94.1%, 114 answers | 90.4%likely range 53.5% to 98.7%, 90 answers |
| Care and concern | 80.4%likely range 62.5% to 91.0%, 115 answers | 87.8%likely range 51.1% to 98.0%, 91 answers |
| Confidence and trust | 96.2%likely range 82.0% to 99.3%, 115 answers | 96.5%likely range 60.4% to 99.8%, 90 answers |
| Involvement in decisions | 88.6%likely range 71.2% to 96.1%, 107 answers | 89.4%likely range 51.5% to 98.5%, 86 answers |
| Needs met | 85.1%likely range 67.6% to 93.9%, 114 answers | 97.7%likely range 61.7% to 99.9%, 90 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 91.3%likely range 84.7% to 95.2%, 115 patients | 87.7%likely range 82.7% to 91.4%, 219 patients |
| Children at 18 months | 94.4%likely range 88.8% to 97.2%, 124 patients | 81.8%likely range 75.7% to 86.6%, 192 patients |
| Children at 5 years | 88.2%likely range 81.4% to 92.7%, 127 patients | 83.3%likely range 78.2% to 87.4%, 251 patients |
| Women aged 25 to 49 | 70.0%likely range 68.1% to 71.9%, 2,306 patients | 69.1%likely range 67.6% to 70.7%, 3,435 patients |
| Women aged 50 to 64 | 71.2%likely range 69.0% to 73.3%, 1,672 patients | 73.7%likely range 71.8% to 75.5%, 2,242 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 17,850August 2026 | 25,161August 2026 |
| Primary care network | Herne Bay PCN | Herne Bay PCN |
| Phone | 01227 742226 | 01227 742568 |
| Friends and Family Test (its own feedback) | 94.0% good or very good100 answers, June 2026 | 92.9% good or very good99 answers, June 2026 |
| Appointments (one month) | 9,247 in August 2026Same day 33.0%; face to face 63.1% | 13,097 in August 2026Same day 40.7%; face to face 58.5% |
| Antibiotic items per STAR-PU (one year) | 0.82England 0.74, April 2025 to March 2026 | 0.82England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 9.2 qualified permanent10.2 including trainees and locums1,950 patients per permanent GP | 12.2 qualified permanent16.7 including trainees and locums2,060 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.