Bromley · Compare
Summercroft Surgery vs Southborough Lane Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Summercroft Surgery and Southborough Lane Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Summercroft SurgeryBR6 7AR | Southborough Lane SurgeryBR2 9GT |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 75.6likely range 70.1 to 80.3122 survey answers | 77.2likely range 68.2 to 83.9100 survey answers |
| Label (against the England average) | Patients: cannot be told apart from the England average | Patients: cannot be told apart from the England average |
| Patients who describe the practice as good | 73.2%likely range 65.5% to 79.8%, 122 answers | 74.8%likely range 62.1% to 84.3%, 100 answers |
| Access (mean of the two below) | 81.1%likely range 76.9% to 84.4% | 82.7%likely range 77.5% to 86.0% |
| Appointments within two weeks of booking | 95.2%likely range 89.9% to 97.8%, 1,872 appointments | 92.2%likely range 87.0% to 95.5%, 2,433 appointments |
| Calls answered by the practice | 66.9%likely range 60.2% to 73.0%, 4,221 calls | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 53.6%likely range 45.2% to 61.8%, 114 answers | 40.3%likely range 27.8% to 54.2%, 88 answers |
| Reception and admin team | 81.5%likely range 74.2% to 87.1%, 117 answers | 93.9%likely range 84.0% to 97.9%, 93 answers |
| Having a preferred professional | 16.3%likely range 11.1% to 23.2%, 121 answers | 20.5%likely range 12.0% to 32.8%, 99 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 79.3%likely range 71.8% to 85.2%, 118 answers | 83.3%likely range 71.1% to 91.0%, 94 answers |
| Contacting the practice | 64.5%likely range 56.4% to 71.9%, 121 answers | 73.2%likely range 60.3% to 83.0%, 99 answers |
| Wait for an appointment | 68.6%likely range 59.9% to 76.2%, 103 answers | 80.2%likely range 66.5% to 89.2%, 82 answers |
| Being listened to | 87.3%likely range 80.6% to 91.8%, 116 answers | 93.0%likely range 82.8% to 97.4%, 93 answers |
| Care and concern | 83.1%likely range 76.1% to 88.4%, 119 answers | 94.0%likely range 84.0% to 97.9%, 92 answers |
| Confidence and trust | 88.5%likely range 82.2% to 92.8%, 117 answers | 94.3%likely range 84.5% to 98.1%, 93 answers |
| Involvement in decisions | 89.1%likely range 82.5% to 93.4%, 109 answers | 95.2%likely range 85.3% to 98.6%, 87 answers |
| Needs met | 89.3%likely range 83.1% to 93.4%, 120 answers | 91.8%likely range 81.4% to 96.7%, 95 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 91.5%likely range 81.6% to 96.3%, 59 patients | 90.7%likely range 82.0% to 95.4%, 75 patients |
| Children at 18 months | 88.7%likely range 78.5% to 94.4%, 62 patients | 79.8%likely range 70.0% to 87.0%, 84 patients |
| Children at 5 years | 95.0%likely range 86.3% to 98.3%, 60 patients | 68.6%likely range 59.1% to 76.8%, 102 patients |
| Women aged 25 to 49 | 74.1%likely range 71.6% to 76.4%, 1,307 patients | 72.4%likely range 70.2% to 74.5%, 1,622 patients |
| Women aged 50 to 64 | 82.4%likely range 80.0% to 84.6%, 1,040 patients | 83.0%likely range 80.6% to 85.2%, 995 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 9,649August 2026 | 10,014August 2026 |
| Primary care network | Five Elms PCN | Five Elms PCN |
| Phone | 01689 861098 | 020 84687081 |
| Friends and Family Test (its own feedback) | 97.3% good or very good73 answers, June 2026 | 86.9% good or very good160 answers, June 2026 |
| Appointments (one month) | 3,156 in August 2026Same day 49.6%; face to face 67.2% | 3,674 in August 2026Same day 36.6%; face to face 84.8% |
| Antibiotic items per STAR-PU (one year) | 0.69England 0.74, April 2025 to March 2026 | 0.57England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.3 qualified permanent7.2 including trainees and locums1,832 patients per permanent GP | 3.1 qualified permanent4.6 including trainees and locums3,237 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.