Blackburn with Darwen · Compare
St Georges Surgery vs Bentham Road Health Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
St Georges Surgery and Bentham Road Health Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | St Georges SurgeryBB2 3HS | Bentham Road Health CentreBB2 4QD |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 75.5likely range 66.8 to 82.0107 survey answers | 76.7likely range 68.3 to 83.394 survey answers |
| Label (against the England average) | Patients: cannot be told apart from the England average | Patients: cannot be told apart from the England average |
| Patients who describe the practice as good | 75.4%likely range 63.1% to 84.7%, 107 answers | 73.0%likely range 61.3% to 82.2%, 94 answers |
| Access (mean of the two below) | 75.4%likely range 71.6% to 78.8% | 85.2%likely range 79.5% to 89.3%Clearly higher |
| Appointments within two weeks of booking | 64.6%likely range 58.1% to 70.6%, 3,404 appointments | 77.9%likely range 67.2% to 85.8%, 1,140 appointments |
| Calls answered by the practice | 86.1%likely range 82.3% to 89.2%, 7,948 calls | 92.4%likely range 88.8% to 94.9%, 6,244 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 66.2%likely range 52.9% to 77.3%, 99 answers | 48.6%likely range 36.6% to 60.7%, 89 answers |
| Reception and admin team | 84.8%likely range 73.3% to 91.9%, 103 answers | 85.3%likely range 74.7% to 91.9%, 93 answers |
| Having a preferred professional | 34.3%likely range 23.5% to 47.1%, 107 answers | 33.4%likely range 23.2% to 45.6%, 92 answers |
| Seeing your preferred professional | 41.7%likely range 21.3% to 65.5%, 30 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 81.7%likely range 69.9% to 89.6%, 106 answers | 86.6%likely range 75.8% to 93.0%, 87 answers |
| Contacting the practice | 78.4%likely range 66.3% to 86.9%, 108 answers | 65.4%likely range 53.4% to 75.7%, 95 answers |
| Wait for an appointment | 59.0%likely range 45.7% to 71.1%, 99 answers | 63.7%likely range 51.1% to 74.7%, 86 answers |
| Being listened to | 89.1%likely range 78.5% to 94.8%, 105 answers | 81.3%likely range 70.3% to 88.9%, 94 answers |
| Care and concern | 83.4%likely range 71.7% to 90.9%, 104 answers | 78.2%likely range 66.9% to 86.5%, 94 answers |
| Confidence and trust | 91.1%likely range 80.9% to 96.1%, 104 answers | 89.6%likely range 79.7% to 94.9%, 91 answers |
| Involvement in decisions | 91.6%likely range 81.1% to 96.5%, 99 answers | 86.3%likely range 75.6% to 92.7%, 89 answers |
| Needs met | 91.6%likely range 81.5% to 96.4%, 105 answers | 80.1%likely range 68.9% to 87.9%, 94 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 86.2%likely range 78.5% to 91.5%, 109 patients | 87.5%likely range 79.8% to 92.5%, 104 patients |
| Children at 18 months | 84.9%likely range 77.4% to 90.2%, 119 patients | 84.9%likely range 77.4% to 90.2%, 119 patients |
| Children at 5 years | 89.1%likely range 82.8% to 93.3%, 138 patients | 78.9%likely range 70.8% to 85.1%, 123 patients |
| Women aged 25 to 49 | 64.4%likely range 62.2% to 66.7%, 1,738 patients | 57.8%likely range 55.4% to 60.3%, 1,556 patients |
| Women aged 50 to 64 | 74.7%likely range 71.5% to 77.5%, 801 patients | 61.2%likely range 57.2% to 65.1%, 593 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 10,263August 2026 | 8,496August 2026 |
| Primary care network | Blackburn East PCN | Blackburn East PCN |
| Phone | 01254 584888 | 01254 965200 |
| Friends and Family Test (its own feedback) | 91.8% good or very good49 answers, June 2026 | 92.5% good or very good161 answers, June 2026 |
| Appointments (one month) | 3,666 in August 2026Same day 44.0%; face to face 78.9% | 2,787 in August 2026Same day 43.7%; face to face 77.8% |
| Antibiotic items per STAR-PU (one year) | 0.89England 0.74, April 2025 to March 2026 | 0.86England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.0 qualified permanent8.4 including trainees and locums2,592 patients per permanent GP | 2.3 qualified permanent3.0 including trainees and locums3,661 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.