Richmond upon Thames · Compare
Paradise Road Surgery vs Seymour House Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Paradise Road Surgery and Seymour House Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Paradise Road SurgeryTW9 1SA | Seymour House SurgeryTW9 1UU |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 89.1likely range 86.0 to 90.7106 survey answers | 85.5likely range 76.4 to 91.0109 survey answers |
| Label (against the England average) | Patients: clearly above the England average | Patients: cannot be told apart from the England average |
| Patients who describe the practice as good | 87.7%likely range 85.7% to 89.4%, 106 answers | 84.5%likely range 71.5% to 92.2%, 109 answers |
| Access (mean of the two below) | 92.1%likely range 83.1% to 95.8% | 87.7%likely range 84.5% to 90.2% |
| Appointments within two weeks of booking | 93.9%likely range 81.1% to 98.2%, 555 appointments | 91.1%likely range 87.1% to 94.0%, 4,003 appointments |
| Calls answered by the practice | 90.2%likely range 77.6% to 96.1%, 871 calls | 84.2%likely range 79.2% to 88.2%, 5,328 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 87.9%likely range 85.9% to 89.7%, 101 answers | 70.4%likely range 56.0% to 81.6%, 107 answers |
| Reception and admin team | 89.9%likely range 88.1% to 91.5%, 105 answers | 86.0%likely range 73.2% to 93.3%, 107 answers |
| Having a preferred professional | 61.4%likely range 58.6% to 64.1%, 105 answers | 58.7%likely range 44.4% to 71.7%, 108 answers |
| Seeing your preferred professional | 72.1%likely range 68.8% to 75.2%, 66 answers | 59.7%likely range 40.2% to 76.5%, 58 answers |
| Knowing the next step | 88.3%likely range 86.3% to 90.0%, 105 answers | 94.4%likely range 83.6% to 98.3%, 105 answers |
| Contacting the practice | 88.5%likely range 86.6% to 90.2%, 107 answers | 84.0%likely range 70.8% to 91.9%, 106 answers |
| Wait for an appointment | 81.4%likely range 79.0% to 83.6%, 99 answers | 85.9%likely range 72.7% to 93.3%, 102 answers |
| Being listened to | 93.7%likely range 92.1% to 94.9%, 104 answers | 91.4%likely range 79.7% to 96.6%, 106 answers |
| Care and concern | 95.4%likely range 94.1% to 96.5%, 104 answers | 89.7%likely range 77.5% to 95.6%, 105 answers |
| Confidence and trust | 94.5%likely range 93.1% to 95.7%, 103 answers | 98.8%likely range 90.0% to 99.9%, 103 answers |
| Involvement in decisions | 93.3%likely range 91.6% to 94.6%, 98 answers | 96.8%likely range 86.8% to 99.3%, 103 answers |
| Needs met | 92.3%likely range 90.7% to 93.7%, 104 answers | 96.2%likely range 86.1% to 99.0%, 105 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 90.9%likely range 62.3% to 98.4%, 11 patients | 90.5%likely range 80.7% to 95.6%, 63 patients |
| Children at 18 months | 63.6%likely range 35.4% to 84.8%, 11 patients | 88.2%likely range 78.5% to 93.9%, 68 patients |
| Children at 5 years | 87.5%likely range 64.0% to 96.5%, 16 patients | 83.0%likely range 73.8% to 89.4%, 88 patients |
| Women aged 25 to 49 | 63.8%likely range 59.1% to 68.3%, 420 patients | 65.4%likely range 63.2% to 67.5%, 1,893 patients |
| Women aged 50 to 64 | 69.6%likely range 63.9% to 74.8%, 273 patients | 78.3%likely range 75.9% to 80.5%, 1,256 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 2,410August 2026 | 11,888August 2026 |
| Primary care network | Richmond PCN | Richmond PCN |
| Phone | 020 89402423 | 020 89402802 |
| Friends and Family Test (its own feedback) | 90.6% good or very good53 answers, June 2026 | 87.5% good or very good48 answers, June 2026 |
| Appointments (one month) | 1,033 in August 2026Same day 48.2%; face to face 42.7% | 4,393 in August 2026Same day 49.9%; face to face 71.3% |
| Antibiotic items per STAR-PU (one year) | 0.46England 0.74, April 2025 to March 2026 | 0.76England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 1.2 qualified permanent1.3 including trainees and locums1,994 patients per permanent GP | 7.5 qualified permanent8.6 including trainees and locums1,575 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.