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Oaklands vs Waters Edge Medical Centre

Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.

Can the survey tell them apart?

Oaklands and Waters Edge Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.

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Side by side

MeasureOaklandsCW10 9BEWaters Edge Medical CentreCW10 9BH
Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data)
Practice Grade85.3likely range 75.2 to 91.1120 survey answers81.1likely range 77.1 to 84.4119 survey answers
Label (against the England average)Cannot be told apart from the England averageCannot be told apart from the England average
Patients who describe the practice as good85.0%likely range 70.6% to 93.1%, 120 answers78.0%likely range 72.8% to 82.5%, 119 answers
Access (mean of the two below)86.0%likely range 82.2% to 88.8%88.3%likely range 82.7% to 91.6%
Appointments within two weeks of booking92.8%likely range 88.0% to 95.8%, 2,690 appointments95.5%likely range 87.8% to 98.5%, 1,052 appointments
Calls answered by the practice79.1%likely range 73.3% to 83.9%, 4,667 calls81.0%likely range 73.0% to 87.0%, 2,505 calls
More survey questions (not part of the grade)
Getting through on the phone70.7%likely range 54.4% to 82.9%, 113 answers77.7%likely range 72.3% to 82.3%, 114 answers
Reception and admin team85.2%likely range 70.6% to 93.2%, 117 answers89.3%likely range 85.1% to 92.5%, 116 answers
Having a preferred professional38.3%likely range 24.7% to 54.1%, 120 answers24.5%likely range 19.8% to 30.0%, 117 answers
Seeing your preferred professional46.7%likely range 24.0% to 70.9%, 44 answers57.8%likely range 45.9% to 68.9%, 31 answers
Knowing the next step90.0%likely range 76.4% to 96.1%, 117 answers90.3%likely range 86.2% to 93.3%, 115 answers
Contacting the practice76.3%likely range 60.8% to 87.0%, 118 answers81.0%likely range 75.9% to 85.3%, 117 answers
Wait for an appointment84.1%likely range 69.2% to 92.6%, 115 answers78.9%likely range 73.4% to 83.6%, 108 answers
Being listened to88.6%likely range 74.6% to 95.3%, 117 answers85.7%likely range 81.0% to 89.4%, 115 answers
Care and concern84.5%likely range 69.9% to 92.8%, 117 answers81.8%likely range 76.7% to 86.1%, 112 answers
Confidence and trust93.2%likely range 80.3% to 97.9%, 115 answers88.6%likely range 84.2% to 91.9%, 115 answers
Involvement in decisions95.7%likely range 83.4% to 99.0%, 109 answers90.9%likely range 86.7% to 93.9%, 109 answers
Needs met99.5%likely range 89.6% to 100.0%, 115 answers92.1%likely range 88.2% to 94.8%, 115 answers
Vaccinations and screening (NHS England QOF, not part of the grade)
Babies at 8 months86.6%likely range 79.1% to 91.7%, 112 patients78.4%likely range 65.4% to 87.5%, 51 patients
Children at 18 months85.0%likely range 77.1% to 90.6%, 107 patients90.5%likely range 77.9% to 96.2%, 42 patients
Children at 5 years83.7%likely range 75.4% to 89.5%, 104 patients87.2%likely range 73.3% to 94.4%, 39 patients
Women aged 25 to 4981.7%likely range 79.8% to 83.4%, 1,728 patients69.5%likely range 66.2% to 72.6%, 774 patients
Women aged 50 to 6481.8%likely range 79.5% to 83.9%, 1,177 patients76.8%likely range 72.9% to 80.3%, 492 patients
Facts (NHS England, not part of the grade)
Registered patients11,778August 20264,720August 2026
Primary care networkSmash PCNSmash PCN
Phone01606 83648101606 544401
Friends and Family Test (its own feedback)95.5% good or very good156 answers, June 202675.4% good or very good61 answers, June 2026
Appointments (one month)5,321 in August 2026Same day 47.9%; face to face 59.9%1,944 in August 2026Same day 28.0%; face to face 71.2%
Antibiotic items per STAR-PU (one year)0.80England 0.74, April 2025 to March 20261.07England 0.74, April 2025 to March 2026
GPs (full-time equivalent)8.1 qualified permanent10.8 including trainees and locums1,448 patients per permanent GPNo valid GP records for August 2026
CQC rating (a separate source)Good–

“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.

The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.

The full pages

Sources

  • 2026 GP Patient Survey: https://www.gp-patient.co.uk/
  • Contains information from NHS England, licenced under the current version of the Open Government Licence
  • Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
  • Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.

All sources and licences