Guildford · Compare
Merrow Park Surgery vs Villages Medical Ctr
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Villages Medical Ctr’s Practice Grade is clearly higher than Merrow Park Surgery’s: its likely range lies wholly above.
Side by side
| Measure | Merrow Park SurgeryGU4 7EP | Villages Medical CtrGU23 7BP |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 74.2likely range 66.2 to 80.8116 survey answers | 92.4likely range 88.1 to 94.5104 survey answersClearly higher |
| Label (against the England average) | Patients: cannot be told apart from the England average | Patients: clearly above the England average |
| Patients who describe the practice as good | 68.4%likely range 57.2% to 77.8%, 116 answers | 96.0%likely range 90.2% to 98.5%, 104 answersClearly higher |
| Access (mean of the two below) | 87.5%likely range 83.4% to 90.5% | 83.9%likely range 79.4% to 87.4% |
| Appointments within two weeks of booking | 88.8%likely range 83.6% to 92.4%, 3,027 appointments | 97.3%likely range 93.0% to 99.0%, 2,088 appointmentsClearly higher |
| Calls answered by the practice | 86.2%likely range 79.8% to 90.8%, 3,158 callsClearly higher | 70.4%likely range 62.6% to 77.2%, 3,091 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 45.1%likely range 33.9% to 56.8%, 107 answers | 80.0%likely range 70.9% to 86.7%, 101 answers |
| Reception and admin team | 84.8%likely range 74.9% to 91.3%, 114 answers | 95.7%likely range 89.7% to 98.2%, 104 answers |
| Having a preferred professional | 19.5%likely range 12.1% to 29.9%, 116 answers | 29.9%likely range 21.8% to 39.4%, 104 answers |
| Seeing your preferred professional | 29.6%likely range 14.3% to 51.3%, 33 answers | 60.0%likely range 42.7% to 75.1%, 34 answers |
| Knowing the next step | 89.3%likely range 80.0% to 94.6%, 109 answers | 89.7%likely range 82.1% to 94.3%, 102 answers |
| Contacting the practice | 78.3%likely range 67.6% to 86.2%, 114 answers | 95.6%likely range 89.7% to 98.2%, 103 answers |
| Wait for an appointment | 68.9%likely range 57.3% to 78.5%, 109 answers | 80.3%likely range 71.3% to 87.0%, 100 answers |
| Being listened to | 81.5%likely range 70.8% to 88.9%, 108 answers | 98.2%likely range 93.4% to 99.5%, 104 answers |
| Care and concern | 80.5%likely range 69.9% to 88.1%, 110 answers | 95.2%likely range 89.1% to 98.0%, 104 answers |
| Confidence and trust | 95.6%likely range 88.0% to 98.5%, 109 answers | 97.4%likely range 92.1% to 99.2%, 104 answers |
| Involvement in decisions | 91.3%likely range 81.9% to 96.1%, 100 answers | 95.6%likely range 89.5% to 98.2%, 100 answers |
| Needs met | 93.2%likely range 84.9% to 97.1%, 112 answers | 98.6%likely range 93.9% to 99.7%, 102 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 90.6%likely range 81.0% to 95.6%, 64 patients | 94.5%likely range 87.8% to 97.6%, 91 patients |
| Children at 18 months | 90.7%likely range 82.0% to 95.4%, 75 patients | 87.0%likely range 77.0% to 93.0%, 69 patients |
| Children at 5 years | 81.6%likely range 72.8% to 88.1%, 98 patients | 88.5%likely range 79.5% to 93.8%, 78 patients |
| Women aged 25 to 49 | 75.7%likely range 73.7% to 77.7%, 1,835 patients | 80.2%likely range 77.9% to 82.3%, 1,247 patients |
| Women aged 50 to 64 | 80.3%likely range 77.9% to 82.6%, 1,097 patients | 85.1%likely range 82.7% to 87.2%, 967 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 11,509August 2026 | 8,863August 2026 |
| Primary care network | Guildford East PCN | Guildford East PCN |
| Phone | 01483 503331 | 01483 226330 |
| Friends and Family Test (its own feedback) | 94.4% good or very good89 answers, June 2026 | 92.9% good or very good239 answers, June 2026 |
| Appointments (one month) | 4,653 in August 2026Same day 36.6%; face to face 53.7% | 3,473 in August 2026Same day 44.0%; face to face 73.9% |
| Antibiotic items per STAR-PU (one year) | 0.45England 0.74, April 2025 to March 2026 | 0.79England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 7.8 qualified permanent7.8 including trainees and locums1,471 patients per permanent GP | 3.7 qualified permanent4.6 including trainees and locums2,379 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.