Compare
Lane End Surgery vs Swarland Avenue Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Lane End Surgery and Swarland Avenue Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Lane End SurgeryNE7 7XX | Swarland Avenue SurgeryNE7 7TD |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 82.8likely range 76.6 to 86.7119 survey answers | 83.0likely range 78.8 to 85.9113 survey answers |
| Label (against the England average) | Patients: clearly above the England average | Patients: clearly above the England average |
| Patients who describe the practice as good | 87.2%likely range 78.6% to 92.7%, 119 answers | 90.4%likely range 84.9% to 94.0%, 113 answers |
| Access (mean of the two below) | 72.2%likely range 68.9% to 75.1% | 65.4%likely range 60.2% to 70.3% |
| Appointments within two weeks of booking | 94.3%likely range 90.7% to 96.6%, 3,773 appointmentsClearly higher | 57.4%likely range 48.9% to 65.6%, 1,995 appointments |
| Calls answered by the practice | 50.0%likely range 44.6% to 55.4%, 6,804 calls | 73.2%likely range 67.1% to 78.6%, 4,646 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 58.2%likely range 47.5% to 68.1%, 116 answers | 86.4%likely range 80.3% to 90.9%, 110 answers |
| Reception and admin team | 92.0%likely range 84.2% to 96.1%, 116 answers | 95.2%likely range 90.8% to 97.6%, 113 answers |
| Having a preferred professional | 28.6%likely range 20.2% to 38.8%, 120 answers | 34.7%likely range 27.8% to 42.2%, 113 answers |
| Seeing your preferred professional | 23.6%likely range 11.2% to 43.0%, 36 answers | 67.8%likely range 55.1% to 78.3%, 42 answers |
| Knowing the next step | 87.9%likely range 79.2% to 93.2%, 115 answers | 91.8%likely range 86.5% to 95.1%, 110 answers |
| Contacting the practice | 73.5%likely range 63.2% to 81.7%, 116 answers | 93.4%likely range 88.5% to 96.3%, 112 answers |
| Wait for an appointment | 79.3%likely range 68.7% to 87.0%, 102 answers | 76.5%likely range 69.2% to 82.5%, 106 answers |
| Being listened to | 94.3%likely range 87.2% to 97.6%, 116 answers | 93.4%likely range 88.5% to 96.3%, 112 answers |
| Care and concern | 95.1%likely range 88.2% to 98.1%, 114 answers | 93.9%likely range 89.1% to 96.6%, 112 answers |
| Confidence and trust | 96.8%likely range 90.5% to 99.0%, 115 answers | 97.5%likely range 93.7% to 99.0%, 110 answers |
| Involvement in decisions | 96.2%likely range 89.3% to 98.7%, 107 answers | 96.5%likely range 92.2% to 98.5%, 103 answers |
| Needs met | 93.7%likely range 86.4% to 97.2%, 115 answers | 95.9%likely range 91.7% to 98.0%, 113 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 95.0%likely range 87.8% to 98.0%, 80 patients | 98.2%likely range 90.6% to 99.7%, 56 patients |
| Children at 18 months | 88.2%likely range 78.5% to 93.9%, 68 patients | 94.2%likely range 86.0% to 97.7%, 69 patients |
| Children at 5 years | 96.0%likely range 90.1% to 98.4%, 99 patients | 96.1%likely range 89.2% to 98.7%, 77 patients |
| Women aged 25 to 49 | 75.4%likely range 73.2% to 77.4%, 1,575 patients | 68.9%likely range 66.2% to 71.4%, 1,205 patients |
| Women aged 50 to 64 | 82.4%likely range 79.8% to 84.7%, 920 patients | 71.9%likely range 67.8% to 75.7%, 491 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 9,309August 2026 | 6,606August 2026 |
| Primary care network | North Tyneside North West PCN | North Tyneside North West PCN |
| Phone | 0191 2665246 | 0191 2150141 |
| Friends and Family Test (its own feedback) | 91.1% good or very good90 answers, June 2026 | 100.0% good or very good8 answers, June 2026 |
| Appointments (one month) | 5,092 in August 2026Same day 64.4%; face to face 39.4% | 2,125 in August 2026Same day 36.9%; face to face 71.8% |
| Antibiotic items per STAR-PU (one year) | 0.66England 0.74, April 2025 to March 2026 | 0.75England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.3 qualified permanent7.8 including trainees and locums1,745 patients per permanent GP | 4.3 qualified permanent6.0 including trainees and locums1,542 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.