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Hatch End Medical Centre vs Elliott Hall Medical Ctr.
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Hatch End Medical Centre and Elliott Hall Medical Ctr. cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Hatch End Medical CentreHA5 4RD | Elliott Hall Medical Ctr.HA5 4EA |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 81.8likely range 78.9 to 84.2108 survey answers | 93.1likely range 83.5 to 96.195 survey answers |
| Label (against the England average) | Patients: cannot be told apart from the England average | Patients: clearly above the England average |
| Patients who describe the practice as good | 78.4%likely range 74.9% to 81.5%, 108 answers | 94.4%likely range 80.8% to 98.6%, 95 answers |
| Access (mean of the two below) | 89.7%likely range 84.3% to 93.0% | 89.8%likely range 86.9% to 92.0% |
| Appointments within two weeks of booking | 92.1%likely range 85.1% to 96.0%, 1,509 appointments | 90.9%likely range 87.7% to 93.3%, 6,340 appointments |
| Calls answered by the practice | 87.3%likely range 79.0% to 92.6%, 1,947 calls | 88.7%likely range 83.7% to 92.3%, 4,374 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 83.1%likely range 79.8% to 85.9%, 107 answers | 80.6%likely range 63.1% to 91.0%, 87 answers |
| Reception and admin team | 76.2%likely range 72.6% to 79.5%, 107 answers | 88.0%likely range 72.8% to 95.3%, 97 answers |
| Having a preferred professional | 64.6%likely range 60.7% to 68.4%, 109 answers | 37.4%likely range 23.0% to 54.4%, 97 answers |
| Seeing your preferred professional | 62.4%likely range 57.5% to 67.1%, 73 answers | 66.5%likely range 39.6% to 85.8%, 39 answers |
| Knowing the next step | 90.0%likely range 87.2% to 92.2%, 104 answers | 96.1%likely range 83.2% to 99.2%, 96 answers |
| Contacting the practice | 80.1%likely range 76.6% to 83.1%, 107 answers | 89.0%likely range 73.8% to 95.9%, 96 answers |
| Wait for an appointment | 63.0%likely range 58.8% to 67.0%, 100 answers | 63.4%likely range 45.9% to 77.9%, 93 answers |
| Being listened to | 87.9%likely range 84.9% to 90.3%, 107 answers | 92.9%likely range 78.6% to 97.9%, 94 answers |
| Care and concern | 86.1%likely range 83.1% to 88.7%, 107 answers | 93.6%likely range 79.6% to 98.2%, 94 answers |
| Confidence and trust | 94.6%likely range 92.5% to 96.2%, 108 answers | 98.7%likely range 86.9% to 99.9%, 93 answers |
| Involvement in decisions | 95.0%likely range 92.9% to 96.5%, 104 answers | 99.5%likely range 88.0% to 100.0%, 91 answers |
| Needs met | 95.4%likely range 93.3% to 96.8%, 105 answers | 98.2%likely range 86.3% to 99.8%, 95 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 66.7%likely range 39.1% to 86.2%, 12 patients | 91.2%likely range 83.6% to 95.5%, 91 patients |
| Children at 18 months | 78.6%likely range 52.4% to 92.4%, 14 patients | 91.4%likely range 83.9% to 95.6%, 93 patients |
| Children at 5 years | 88.9%likely range 67.2% to 96.9%, 18 patients | 76.0%likely range 66.6% to 83.5%, 96 patients |
| Women aged 25 to 49 | 59.6%likely range 54.8% to 64.1%, 423 patients | 58.8%likely range 56.5% to 60.9%, 1,913 patients |
| Women aged 50 to 64 | 77.6%likely range 72.4% to 81.9%, 294 patients | 76.5%likely range 73.8% to 78.9%, 1,054 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 3,090August 2026 | 11,389August 2026 |
| Primary care network | Sphere PCN | Sphere PCN |
| Phone | 020 84280272 | 020 84284019 |
| Friends and Family Test (its own feedback) | 80.6% good or very good31 answers, June 2026 | 93.9% good or very good710 answers, June 2026 |
| Appointments (one month) | 1,952 in August 2026Same day 21.2%; face to face 99.9% | 7,396 in August 2026Same day 57.2%; face to face 65.3% |
| Antibiotic items per STAR-PU (one year) | 1.18England 0.74, April 2025 to March 2026 | 0.67England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.1 qualified permanent2.1 including trainees and locums1,448 patients per permanent GP | 8.7 qualified permanent14.2 including trainees and locums1,306 patients per permanent GP |
| CQC rating (a separate source) | Good | Outstanding |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.