Ealing · Compare
Grosvenor House Surgery vs Elthorne Park Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Grosvenor House Surgery and Elthorne Park Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Grosvenor House SurgeryW13 9BE | Elthorne Park SurgeryW7 2JJ |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 82.3likely range 76.1 to 86.783 survey answers | 75.2likely range 65.7 to 81.795 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 84.3%likely range 75.9% to 90.1%, 83 answers | 79.3%likely range 66.0% to 88.2%, 95 answers |
| Access (mean of the two below) | 77.6%likely range 70.7% to 82.6% | 65.5%likely range 58.9% to 71.2% |
| Appointments within two weeks of booking | 88.4%likely range 77.9% to 94.3%, 916 appointments | 75.0%likely range 68.4% to 80.7%, 2,883 appointments |
| Calls answered by the practice | 66.7%likely range 57.7% to 74.7%, 2,396 calls | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 46.1%likely range 36.4% to 56.1%, 79 answers | 46.7%likely range 33.1% to 60.9%, 88 answers |
| Reception and admin team | 85.6%likely range 77.4% to 91.2%, 83 answers | 84.0%likely range 70.9% to 91.9%, 89 answers |
| Having a preferred professional | 47.3%likely range 37.7% to 57.0%, 83 answers | 34.3%likely range 22.6% to 48.2%, 95 answers |
| Seeing your preferred professional | 29.3%likely range 18.2% to 43.6%, 40 answers | 36.8%likely range 18.9% to 59.2%, 37 answers |
| Knowing the next step | 73.3%likely range 63.7% to 81.2%, 80 answers | 86.8%likely range 73.8% to 93.9%, 85 answers |
| Contacting the practice | 74.7%likely range 65.3% to 82.2%, 82 answers | 68.6%likely range 54.6% to 79.8%, 94 answers |
| Wait for an appointment | 59.9%likely range 49.6% to 69.3%, 76 answers | 78.0%likely range 63.6% to 87.8%, 83 answers |
| Being listened to | 87.7%likely range 79.7% to 92.8%, 81 answers | 93.7%likely range 83.0% to 97.8%, 91 answers |
| Care and concern | 88.8%likely range 81.0% to 93.7%, 80 answers | 94.6%likely range 84.0% to 98.3%, 89 answers |
| Confidence and trust | 97.7%likely range 92.4% to 99.3%, 79 answers | 96.9%likely range 87.4% to 99.3%, 91 answers |
| Involvement in decisions | 96.3%likely range 90.0% to 98.7%, 74 answers | 96.5%likely range 86.2% to 99.2%, 83 answers |
| Needs met | 90.5%likely range 83.0% to 94.9%, 80 answers | 96.2%likely range 86.4% to 99.0%, 92 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 83.3%likely range 68.1% to 92.1%, 36 patients | 96.2%likely range 89.4% to 98.7%, 79 patients |
| Children at 18 months | 60.7%likely range 42.4% to 76.4%, 28 patients | 95.0%likely range 88.8% to 97.8%, 100 patients |
| Children at 5 years | 57.1%likely range 42.2% to 70.9%, 42 patients | 89.5%likely range 82.5% to 93.9%, 114 patients |
| Women aged 25 to 49 | 59.5%likely range 56.3% to 62.6%, 931 patients | 63.3%likely range 61.0% to 65.5%, 1,720 patients |
| Women aged 50 to 64 | 75.3%likely range 70.9% to 79.2%, 409 patients | 75.8%likely range 73.0% to 78.3%, 1,011 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 4,897August 2026 | 9,995August 2026 |
| Primary care network | South Central Ealing PCN | South Central Ealing PCN |
| Phone | 020 87992525 | 020 85670447 |
| Friends and Family Test (its own feedback) | 90.0% good or very good20 answers, June 2026 | 92.0% good or very good87 answers, June 2026 |
| Appointments (one month) | 1,907 in August 2026Same day 22.4%; face to face 70.0% | 2,952 in August 2026Same day 19.1%; face to face 82.0% |
| Antibiotic items per STAR-PU (one year) | 0.77England 0.74, April 2025 to March 2026 | 0.52England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 1.7 qualified permanent1.7 including trainees and locums2,852 patients per permanent GP | 4.6 qualified permanent4.6 including trainees and locums2,179 patients per permanent GP |
| CQC rating (a separate source) | Requires improvement | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.