Ealing · Compare
Gordon House Surgery vs Mattock Lane Health Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Mattock Lane Health Centre’s Practice Grade is clearly higher than Gordon House Surgery’s: its likely range lies wholly above.
Side by side
| Measure | Gordon House SurgeryW13 9NZ | Mattock Lane Health CentreW13 9NZ |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 70.9likely range 58.1 to 79.1109 survey answers | 83.0likely range 79.9 to 85.5102 survey answersClearly higher |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 77.8%likely range 59.7% to 89.2%, 109 answers | 83.8%likely range 80.7% to 86.6%, 102 answers |
| Access (mean of the two below) | 54.7%likely range 48.4% to 60.6% | 81.0%likely range 73.5% to 86.3%Clearly higher |
| Appointments within two weeks of booking | 64.2%likely range 57.9% to 70.1%, 3,589 appointments | 85.3%likely range 75.1% to 91.8%, 1,057 appointmentsClearly higher |
| Calls answered by the practice | Not in the grade: no phone data | 76.5%likely range 65.5% to 84.9%, 1,487 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 59.4%likely range 40.7% to 75.6%, 103 answers | 80.9%likely range 77.5% to 83.9%, 98 answers |
| Reception and admin team | 88.3%likely range 71.7% to 95.7%, 109 answers | 89.1%likely range 86.4% to 91.4%, 100 answers |
| Having a preferred professional | 34.7%likely range 20.0% to 53.0%, 110 answers | 57.1%likely range 53.1% to 61.1%, 100 answers |
| Seeing your preferred professional | 38.8%likely range 14.8% to 69.8%, 34 answers | 64.3%likely range 59.0% to 69.3%, 57 answers |
| Knowing the next step | 92.2%likely range 76.2% to 97.8%, 104 answers | 89.1%likely range 86.3% to 91.4%, 97 answers |
| Contacting the practice | 77.0%likely range 58.7% to 88.8%, 107 answers | 85.8%likely range 82.7% to 88.4%, 98 answers |
| Wait for an appointment | 70.3%likely range 51.2% to 84.2%, 102 answers | 63.7%likely range 59.4% to 67.8%, 87 answers |
| Being listened to | 90.9%likely range 74.7% to 97.1%, 107 answers | 87.6%likely range 84.6% to 90.1%, 94 answers |
| Care and concern | 83.5%likely range 66.0% to 93.0%, 108 answers | 87.8%likely range 84.9% to 90.3%, 96 answers |
| Confidence and trust | 95.9%likely range 81.4% to 99.2%, 106 answers | 89.5%likely range 86.6% to 91.7%, 95 answers |
| Involvement in decisions | 92.0%likely range 75.1% to 97.8%, 97 answers | 91.3%likely range 88.6% to 93.3%, 93 answers |
| Needs met | 91.4%likely range 75.6% to 97.3%, 109 answers | 91.1%likely range 88.4% to 93.2%, 95 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 93.1%likely range 87.0% to 96.5%, 116 patients | 86.7%likely range 70.3% to 94.7%, 30 patients |
| Children at 18 months | 83.8%likely range 77.0% to 88.9%, 148 patients | 69.0%likely range 50.8% to 82.7%, 29 patients |
| Children at 5 years | 76.1%likely range 67.3% to 83.2%, 109 patients | 56.3%likely range 33.2% to 76.9%, 16 patients |
| Women aged 25 to 49 | 61.0%likely range 59.3% to 62.6%, 3,332 patients | 69.0%likely range 65.5% to 72.2%, 715 patients |
| Women aged 50 to 64 | 74.8%likely range 72.2% to 77.1%, 1,208 patients | 81.7%likely range 76.5% to 86.0%, 252 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 14,928August 2026 | 3,194August 2026 |
| Primary care network | The Ealing Network PCN | The Ealing Network PCN |
| Phone | 020 87995699 | 020 85671121 |
| Friends and Family Test (its own feedback) | 97.6% good or very good41 answers, June 2026 | 100.0% good or very good19 answers, June 2026 |
| Appointments (one month) | 5,601 in August 2026Same day 25.7%; face to face 81.8% | 1,431 in August 2026Same day 24.0%; face to face 71.8% |
| Antibiotic items per STAR-PU (one year) | 0.47England 0.74, April 2025 to March 2026 | 0.46England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.6 qualified permanent17.8 including trainees and locums2,672 patients per permanent GP | 1.2 qualified permanent1.2 including trainees and locums2,604 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.