Hyndburn · Compare
Dr Bello's Surgery vs Higher Heys Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Higher Heys Surgery’s Practice Grade is clearly higher than Dr Bello's Surgery’s: its likely range lies wholly above.
Side by side
| Measure | Dr Bello's SurgeryBB5 1RT | Higher Heys SurgeryBB5 3BP |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 70.4likely range 66.7 to 73.587 survey answers | 79.6likely range 76.8 to 82.096 survey answersClearly higher |
| Label (against the England average) | No label | Patients: cannot be told apart from the England average |
| Patients who describe the practice as good | 64.1%likely range 59.9% to 68.1%, 87 answers | 78.7%likely range 75.7% to 81.5%, 96 answersClearly higher |
| Access (mean of the two below) | 85.0%likely range 77.2% to 89.3% | 81.6%likely range 75.1% to 86.1% |
| Appointments within two weeks of booking | 93.6%likely range 81.2% to 98.0%, 580 appointments | 92.8%likely range 84.0% to 96.9%, 1,022 appointments |
| Calls answered by the practice | 76.4%likely range 66.9% to 83.8%, 1,971 calls | 70.4%likely range 60.8% to 78.4%, 2,075 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 65.1%likely range 60.9% to 69.1%, 84 answers | 82.3%likely range 79.1% to 85.0%, 85 answers |
| Reception and admin team | 80.5%likely range 76.9% to 83.7%, 86 answers | 82.6%likely range 79.6% to 85.2%, 92 answers |
| Having a preferred professional | 31.8%likely range 28.0% to 35.9%, 86 answers | 37.9%likely range 34.5% to 41.4%, 96 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 51.4%likely range 44.9% to 57.9%, 31 answers |
| Knowing the next step | 64.7%likely range 60.4% to 68.8%, 81 answers | 88.0%likely range 85.4% to 90.2%, 92 answers |
| Contacting the practice | 61.5%likely range 57.3% to 65.6%, 85 answers | 80.8%likely range 77.8% to 83.5%, 95 answers |
| Wait for an appointment | 60.1%likely range 55.5% to 64.5%, 75 answers | 74.7%likely range 71.2% to 77.9%, 83 answers |
| Being listened to | 79.5%likely range 75.8% to 82.8%, 85 answers | 88.1%likely range 85.5% to 90.3%, 91 answers |
| Care and concern | 79.0%likely range 75.2% to 82.3%, 84 answers | 84.3%likely range 81.5% to 86.8%, 93 answers |
| Confidence and trust | 88.3%likely range 85.2% to 90.8%, 82 answers | 90.6%likely range 88.2% to 92.5%, 92 answers |
| Involvement in decisions | 87.0%likely range 83.7% to 89.8%, 78 answers | 98.2%likely range 96.9% to 99.0%, 84 answers |
| Needs met | 77.8%likely range 73.9% to 81.2%, 82 answers | 95.1%likely range 93.3% to 96.4%, 93 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 88.9%likely range 67.2% to 96.9%, 18 patients | 84.2%likely range 62.4% to 94.5%, 19 patients |
| Children at 18 months | 100.0%likely range 81.6% to 100.0%, 17 patients | 91.3%likely range 73.2% to 97.6%, 23 patients |
| Children at 5 years | 85.0%likely range 64.0% to 94.8%, 20 patients | 88.0%likely range 70.0% to 95.8%, 25 patients |
| Women aged 25 to 49 | 73.4%likely range 68.6% to 77.6%, 368 patients | 72.8%likely range 68.2% to 77.0%, 386 patients |
| Women aged 50 to 64 | 82.4%likely range 76.3% to 87.1%, 187 patients | 75.7%likely range 69.9% to 80.7%, 239 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 2,393August 2026 | 2,504August 2026 |
| Primary care network | Hyndburn Rural PCN | Hyndburn Rural PCN |
| Phone | 01254 457512 | 01254 965210 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 93.5% good or very good46 answers, June 2026 |
| Appointments (one month) | 1,159 in August 2026Same day 38.7%; face to face 69.1% | 1,116 in August 2026Same day 53.4%; face to face 82.5% |
| Antibiotic items per STAR-PU (one year) | 0.76England 0.74, April 2025 to March 2026 | 0.77England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | No valid GP records for August 2026 | 1.1 qualified permanent1.1 including trainees and locums2,347 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.