Plymouth · Compare
Devonport Health Centre vs Adelaide Street Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Adelaide Street Surgery’s Practice Grade is clearly higher than Devonport Health Centre’s: its likely range lies wholly above.
Side by side
| Measure | Devonport Health CentrePL1 4JZ | Adelaide Street SurgeryPL1 3JF |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 67.3likely range 60.4 to 73.3101 survey answers | 78.0likely range 74.0 to 81.2110 survey answersClearly higher |
| Label (against the England average) | No label | Patients: cannot be told apart from the England average |
| Patients who describe the practice as good | 65.7%likely range 56.1% to 74.2%, 101 answers | 76.5%likely range 71.9% to 80.5%, 110 answers |
| Access (mean of the two below) | 70.7%likely range 66.1% to 74.8% | 81.5%likely range 73.3% to 86.0% |
| Appointments within two weeks of booking | 93.8%likely range 88.6% to 96.7%, 2,226 appointments | 91.0%likely range 82.8% to 95.5%, 1,247 appointments |
| Calls answered by the practice | 47.4%likely range 39.8% to 55.1%, 3,343 calls | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 37.2%likely range 28.0% to 47.4%, 91 answers | 68.2%likely range 63.0% to 73.0%, 98 answers |
| Reception and admin team | 77.1%likely range 68.0% to 84.2%, 99 answers | 84.4%likely range 80.3% to 87.8%, 108 answers |
| Having a preferred professional | 35.7%likely range 27.1% to 45.4%, 101 answers | 24.7%likely range 20.6% to 29.4%, 110 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 56.4%likely range 46.4% to 65.9%, 30 answers |
| Knowing the next step | 85.6%likely range 77.1% to 91.3%, 93 answers | 88.8%likely range 85.1% to 91.7%, 106 answers |
| Contacting the practice | 61.8%likely range 52.0% to 70.8%, 98 answers | 79.8%likely range 75.4% to 83.6%, 108 answers |
| Wait for an appointment | 75.7%likely range 65.2% to 83.8%, 79 answers | 80.2%likely range 75.4% to 84.2%, 94 answers |
| Being listened to | 82.3%likely range 73.5% to 88.7%, 95 answers | 87.5%likely range 83.6% to 90.6%, 101 answers |
| Care and concern | 77.0%likely range 67.7% to 84.2%, 96 answers | 87.2%likely range 83.2% to 90.3%, 100 answers |
| Confidence and trust | 86.6%likely range 78.2% to 92.1%, 93 answers | 89.6%likely range 85.9% to 92.4%, 102 answers |
| Involvement in decisions | 80.3%likely range 71.0% to 87.2%, 90 answers | 87.4%likely range 83.3% to 90.6%, 96 answers |
| Needs met | 84.1%likely range 75.3% to 90.2%, 92 answers | 81.5%likely range 77.1% to 85.3%, 102 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 92.8%likely range 84.1% to 96.9%, 69 patients | 91.5%likely range 80.1% to 96.6%, 47 patients |
| Children at 18 months | 94.6%likely range 86.9% to 97.9%, 74 patients | 91.7%likely range 78.2% to 97.1%, 36 patients |
| Children at 5 years | 95.4%likely range 88.8% to 98.2%, 87 patients | 88.1%likely range 75.0% to 94.8%, 42 patients |
| Women aged 25 to 49 | 70.5%likely range 68.0% to 72.9%, 1,346 patients | 49.4%likely range 46.1% to 52.8%, 862 patients |
| Women aged 50 to 64 | 67.9%likely range 64.0% to 71.6%, 580 patients | 55.1%likely range 49.5% to 60.7%, 301 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 7,623August 2026 | 4,421August 2026 |
| Primary care network | Waterside Health Network PCN | Waterside Health Network PCN |
| Phone | 01752 315388 | 01752 667623 |
| Friends and Family Test (its own feedback) | 94.0% good or very good67 answers, June 2026 | 87.5% good or very good64 answers, June 2026 |
| Appointments (one month) | 4,271 in August 2026Same day 42.6%; face to face 39.1% | 2,046 in August 2026Same day 32.5%; face to face 84.7% |
| Antibiotic items per STAR-PU (one year) | 0.63England 0.74, April 2025 to March 2026 | 1.02England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.4 qualified permanent2.4 including trainees and locums3,159 patients per permanent GP | 2.3 qualified permanent2.3 including trainees and locums1,950 patients per permanent GP |
| CQC rating (a separate source) | Good | – |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.