Ealing · Compare
Crown Street Surgery vs The Mill Hill Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Crown Street Surgery and The Mill Hill Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Crown Street SurgeryW3 8SA | The Mill Hill SurgeryW3 8QH |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 76.3likely range 67.2 to 83.194 survey answers | 80.4likely range 72.3 to 86.185 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 75.8%likely range 62.8% to 85.3%, 94 answers | 80.6%likely range 69.1% to 88.5%, 85 answers |
| Access (mean of the two below) | 77.4%likely range 73.6% to 80.8% | 79.9%likely range 74.9% to 83.8% |
| Appointments within two weeks of booking | 95.6%likely range 92.9% to 97.3%, 5,459 appointmentsClearly higher | 83.2%likely range 77.2% to 87.8%, 2,917 appointments |
| Calls answered by the practice | 59.1%likely range 52.1% to 65.8%, 4,046 calls | 76.5%likely range 68.6% to 82.9%, 2,772 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 45.6%likely range 32.4% to 59.4%, 86 answers | 70.9%likely range 58.6% to 80.8%, 84 answers |
| Reception and admin team | 77.6%likely range 64.6% to 86.9%, 91 answers | 76.6%likely range 64.7% to 85.4%, 85 answers |
| Having a preferred professional | 38.0%likely range 26.1% to 51.6%, 92 answers | 31.5%likely range 21.4% to 43.6%, 87 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 55.4%likely range 37.4% to 72.1%, 39 answers |
| Knowing the next step | 83.6%likely range 71.0% to 91.4%, 88 answers | 92.4%likely range 82.9% to 96.8%, 82 answers |
| Contacting the practice | 59.6%likely range 45.9% to 71.9%, 90 answers | 72.5%likely range 60.3% to 82.0%, 85 answers |
| Wait for an appointment | 81.5%likely range 68.1% to 90.1%, 82 answers | 51.5%likely range 39.0% to 63.8%, 80 answers |
| Being listened to | 87.0%likely range 75.0% to 93.7%, 89 answers | 82.3%likely range 70.8% to 90.0%, 81 answers |
| Care and concern | 88.5%likely range 76.8% to 94.7%, 89 answers | 79.5%likely range 67.7% to 87.8%, 82 answers |
| Confidence and trust | 92.1%likely range 81.3% to 96.9%, 88 answers | 90.4%likely range 80.0% to 95.7%, 78 answers |
| Involvement in decisions | 91.3%likely range 79.9% to 96.5%, 84 answers | 85.8%likely range 74.6% to 92.6%, 79 answers |
| Needs met | 89.0%likely range 77.4% to 95.1%, 88 answers | 85.4%likely range 74.5% to 92.2%, 83 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 78.9%likely range 69.7% to 85.9%, 95 patients | 83.8%likely range 73.8% to 90.5%, 74 patients |
| Children at 18 months | 68.2%likely range 57.9% to 77.0%, 88 patients | 66.2%likely range 54.6% to 76.1%, 71 patients |
| Children at 5 years | 52.9%likely range 43.4% to 62.2%, 104 patients | 73.8%likely range 63.2% to 82.1%, 80 patients |
| Women aged 25 to 49 | 52.1%likely range 50.1% to 54.2%, 2,294 patients | 55.4%likely range 52.9% to 57.8%, 1,562 patients |
| Women aged 50 to 64 | 72.2%likely range 69.1% to 75.1%, 859 patients | 74.6%likely range 71.1% to 77.8%, 649 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 10,944August 2026 | 7,626August 2026 |
| Primary care network | Acton PCN | Acton PCN |
| Phone | 020 89922010 | 020 89929955 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 90.9% good or very good11 answers, June 2026 |
| Appointments (one month) | 6,805 in August 2026Same day 75.8%; face to face 48.2% | 3,664 in August 2026Same day 52.7%; face to face 52.4% |
| Antibiotic items per STAR-PU (one year) | 0.52England 0.74, April 2025 to March 2026 | 0.49England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.7 qualified permanent10.3 including trainees and locums4,024 patients per permanent GP | 4.8 qualified permanent6.7 including trainees and locums1,606 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.