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Rushmoor · South East

The Border Practice

The Border Practice has a Practice Grade of 70.5 out of 100, based on 89 answers in the 2026 GP Patient Survey and NHS appointment data. That is 6.7 below the England average (77.2) and place 8 of 9 graded practices in Rushmoor. 87% of appointments took place within two weeks of booking (August 2026).

Updated with the 2026 GP Patient Survey · Appointments: August 2026

Practice Grade

Practice Grade

70.5/ 100

6.7 below the England average (77.2)

Based on 89 answers of 357 asked (25%)

Cannot be told apart from the England average

The margin of error for patients’ answers reaches the England average, so the difference may come down to who happened to answer. How to read the margin of error.

Combined from patient experience (67.1, from the GP Patient Survey) and access (78.3, from NHS appointment and phone data). How we grade.

Why this grade?

Two parts, each compared with England; the share says how much each part counts:

  • Patient experience67.1 · weighs 70%
  • Access78.3 · weighs 30%

Practice Grade: 70.5

At a glance

Flu vaccination in Hampshire, winter 2025 to 2026

81.3% of patients aged 65 and over registered with GP practices in Hampshire had a flu vaccine between 1 September 2025 and 28 February 2026 (263,759 of 324,606). England: 74.5%.

UKHSA publishes flu vaccine uptake for counties and unitary authorities, not for districts. These figures are for Hampshire, the county that Rushmoor is in.

WhoHampshireEngland
Aged 65 and over263,759 of 324,60681.3%74.5%
Under 65 in a clinical risk group103,570 of 207,03050.0%40.6%
Pregnant women7,128 of 14,01350.9%38.4%
Children aged 27,528 of 12,88358.4%43.5%
Children aged 38,284 of 13,65160.7%44.8%

The counts follow the GP practice, not where people live. They include vaccinations given in GP practices, pharmacies and other places that are recorded in the GP record. 99.3% of practices sent data. UKHSA says the number counted as pregnant may be too high, so uptake among pregnant women is probably understated.

This card shows flu only. We have not found local authority figures for last winter’s COVID-19 vaccination from UKHSA.

Source: UK Health Security Agency, Seasonal influenza vaccine uptake in GP patients: winter season 2025 to 2026 (final data, published 28 May 2026). Open Government Licence v3.0.

What patients say

The share of patients who gave a positive answer, from the 2026 GP Patient Survey. The tick is England.

The wider the line around the dot, the less certain the figure, usually because fewer people answered. Read more about the method.

  • Overall experience89 answers

    England: 76.7%

  • Contacting the practice89 answers

    England: 72.6%

  • Being listened to84 answers

    England: 87.1%

  • Confidence and trust83 answers

    England: 92.7%

  • Needs met85 answers

    England: 90.2%

  • Wait for an appointment81 answers

    England: 69.3%

Patients' answers, question by question

Every question from the 2026 GP Patient Survey that we show. None of them except overall experience is part of the grade.

Contacting the practice

  • Contacting the practice: patients describing their experience of contacting the practice as good

    89 answers

  • Getting through on the phone: patients saying it is easy to contact the practice on the phone

    87 answers

  • Reception and admin team: patients saying the reception and administrative team is helpful

    88 answers

  • Knowing the next step: patients who knew what the next step would be after contacting the practice

    87 answers

Seeing the same person

  • Having a preferred professional: patients who have a healthcare professional they prefer to see or speak to

    90 answers

  • Seeing your preferred professional: patients with a preferred healthcare professional who see or speak to them always, almost always or a lot of the time

    38 answers

Your last appointment

  • Wait for an appointment: patients who felt the wait for their last appointment was about right

    81 answers

  • Being listened to: patients saying the healthcare professional was good at listening to them

    84 answers

  • Care and concern: patients saying the healthcare professional was good at treating them with care and concern

    84 answers

  • Confidence and trust: patients who had confidence and trust in the healthcare professional

    83 answers

  • Involvement in decisions: patients saying they were involved as much as they wanted in decisions about their care

    79 answers

  • Needs met: patients saying their needs were met at their last appointment

    85 answers

Appointments

Within two weeks of booking
87.0% (August 2026, 3,222 appointments)
Calls answered
69.4% (August 2026, 5,647 calls)
England
87.7% within two weeks, 68.6% of calls answered

Month by month

The appointment part of the Practice Grade, month by month over the past year: the share of appointments that took place within two weeks of booking. The scale runs from 0 to 100%. A month without a figure is left empty, and we never fill it in.

Appointments within two weeks of booking
Appointments within two weeks of booking, month by month from September 2025 to August 2026.
MonthShare
September 202581.2%
October 202581.1%
November 202583.1%
December 202583.2%
January 202686.7%
February 202684.3%
March 202687.8%
April 202686.7%
May 202685.1%
June 202684.0%
July 202681.7%
August 202687.0%

87.0% in August 2026 (3,222 appointments). The same month, England as a whole had 87.7%.

Source: Appointments in General Practice, NHS England. Not a separate grade: the grade uses the latest month, as shown with the grade.

Time from booking to appointment

Routine appointments

Booked in advance for a problem that is not urgent.

Within 7 days of booking
44.0%
Within 14 days of booking
72.5%
More than 28 days after booking
1.8%
Appointments counted
1,521

Urgent (acute) appointments

Recorded by the practice as needing attention on the same day.

Took place on the day it was booked
95.3%
Within 7 days of booking
99.9%
Appointments counted
835

These are the general consultations in August 2026, with any member of staff, by how many days passed between booking and the appointment. They are not how long a patient waited after first getting in touch: a routine appointment is often booked ahead on purpose, or on a date the patient chose. Planned clinics, triage calls, medication reviews and similar are left out, and so are appointments with no recorded booking date. The practice, not NHS England, decides whether an appointment is routine or acute.

NHS England publishes these figures as official statistics in development, and its own national figures use the same split: urgent appointments on the day of booking, and routine ones within 7 and 14 days. Practices record appointments in different ways, so we show no England figure beside these monthly figures. The grade uses a wider count, NHS England’s own measure of appointments within two weeks, shown with the grade above.

Source: NHS England, Appointments in General Practice, August 2026.

Do they look after you?

Do you see the same person?

Seeing your preferred professional: 22.9% (England 41.9%), 38 answers.

Can you get through?

Getting through on the phone: 51.4% (England 56.9%), 87 answers.

Calls answered by the practice: 69.4% (August 2026), from NHS phone data.

Are you listened to?

Being listened to: 84.1% (England 87.1%), 84 answers.

Needs met: 86.0% (England 90.2%), 85 answers.

Contact and location

Not part of the grade

Location

Blackwater Way, Aldershot, GU12 4DN
Show on a map

Source: NHS England Organisation Data Service, 20 October 2026.

Trend 2024–2026

The result held steady 2024–2026.

From the GP Patient Survey. Ipsos redesigned the survey in 2024 and started a new series, so earlier years are not shown and not compared. The trend follows question 32, the share of patients who describe the practice as good (the survey part of the Practice Grade); years without a result are left blank. England as a whole: 73.9% in 2024, 75.4% in 2025 and 76.7% in 2026. Small ups and downs that could just as well reflect who happened to respond count as unchanged, not as a change.

  • Overall experience (question 32)

    Unchanged 2024–2026 · 3 surveys

How we decide whether a practice has changed

Who answered

Questionnaires returned
90
Questionnaires sent
357
Response rate
25.2%

The survey is sent to a random sample of registered patients aged 16 and over. Some questions are answered by fewer people than others, which is why each question has its own number of answers.

Independent: no one can pay to change a result, a label or what is shown, and the site has no ties to GP practices, other care providers or public authorities. The grade uses open data only: the 2026 GP Patient Survey and NHS England’s appointment and phone data. Who runs the site.

Below are facts and context. None of it is part of the Practice Grade.

About the practice

Not part of the grade
CQC rating
Good (published 2019-01-22)
Registered patients
11,709 (2026-08)
Primary care network
Aldershot PCN

Appointments

Appointments in August 2026
4,849
Booked for the same day
47.3%
Face to face
69.7%

All appointments in the practice’s appointment book that month, with any member of staff, whether the patient attended or not. “Same day” means the appointment took place on the day it was booked; it is not a waiting time, and NHS England says it cannot measure demand on its own. “Face to face” is how the practice recorded the appointment; the rest were by phone, video, online or home visit. Both shares leave out appointments where this was not recorded.

NHS England publishes these figures as official statistics in development. Practices record appointments in different ways, and some activity, such as some appointments run by the primary care network, is not included, so NHS England says the figures do not give a complete view of a practice’s work.

Source: NHS England, Appointments in General Practice, August 2026.

GPs

All GPs
3.6 full-time equivalent
Qualified permanent GPs
3.6 full-time equivalent
Registered patients per permanent GP
3,229

Full-time equivalent adds up the hours GPs work, so two GPs working half the week count as one. Qualified permanent GPs leave out GPs in training and locums. Patients per permanent GP is our own calculation, not an NHS England figure: registered patients divided by the full-time equivalent of qualified permanent GPs. It does not count work done by locums, GPs in training, nurses, pharmacists or other staff.

Source: NHS England, General Practice Workforce, August 2026.

Friends and Family Test

Answers in June 2026
243
Answered “very good” or “good”
91.4%
Answered “poor” or “very poor”
4.5%

The test asks patients about their overall experience of the practice. NHS England says it is not meant for comparing practices: each practice chooses how to collect answers, anyone who uses the practice can answer (there is no random sample), and the results are not adjusted for differences between patients. So we show it as the practice’s own feedback, with no England figure beside it.

Source: NHS England, Friends and Family Test, GP practices, June 2026.

Vaccinations and screening

Not part of our grade

How many of the practice’s patients in each group had childhood vaccinations or cervical screening, from NHS England’s Quality and Outcomes Framework (QOF) for 2025-26. These figures are not part of our grade. We show them as published and make no comparison between practices.

Childhood vaccinations

  • Babies at 8 months

    Babies who had at least 3 doses of a vaccine against diphtheria, tetanus and whooping cough before they were 8 months old.

    89.0% (137 of 154), likely range 83.0% to 93.0%. England: 88.7%.

  • Children at 18 months

    Children who had at least 1 dose of the MMR vaccine (measles, mumps and rubella) between 12 and 18 months old.

    87.1% (142 of 163), likely range 81.1% to 91.4%. England: 85.6%.

  • Children at 5 years

    Children who had the pre-school booster (diphtheria, tetanus, whooping cough and polio) and at least 2 doses of MMR between the ages of 1 and 5.

    89.8% (141 of 157), likely range 84.1% to 93.6%. England: 83.4%.

Cervical screening

  • Women aged 25 to 49

    Women eligible for cervical screening with an adequate test recorded in the last 3 years and 6 months.

    74.8% (1,693 of 2,262), likely range 73.0% to 76.6%. England: 66.3%.

  • Women aged 50 to 64

    Women eligible for cervical screening with an adequate test recorded in the last 5 years and 6 months.

    75.1% (666 of 887), likely range 72.1% to 77.8%. England: 75.4%.

The period is 1 April 2025 to 31 March 2026: the children who reached the age in that year, and the women aged 25 to 64 at its end. Each figure is the number of patients with the vaccine or test recorded, out of everyone eligible. Eligible includes patients the practice has left out of the QOF target for personalised care reasons, for example someone who chose not to have it after talking it through, or who did not reply to invitations, so the percentage can be lower than the QOF achievement figure the practice reports. England is the same calculation over every practice.

The numbers are what the practice has on record. A vaccine or test given elsewhere only counts once it reaches that record. The likely range shows how far the percentage could move by chance when only a few patients are eligible; it is not a margin of error from a survey, because every eligible patient is counted.

Source: NHS England, Quality and Outcomes Framework, 2025-26, indicators VI001 to VI003, CS005 and CS006.

Antibiotic prescribing

Not part of our grade

The antibiotics this practice prescribed from April 2025 to March 2026, from NHS Business Services Authority prescribing data as published by the UK Health Security Agency and the Office for Health Improvement and Disparities. These figures are not part of our grade. Public health bodies aim to cut unnecessary antibiotic use because it helps bacteria become resistant to the drugs, but a figure cannot tell you whether any one prescription was needed. We show them as published, with England beside them, and make no comparison between practices.

  • Antibiotic items per STAR-PU

    One item is one antibiotic on a prescription. STAR-PU weights the practice’s list by age and sex, so practices with older or younger patients can be set side by side. We add the four quarters into one year.

    0.67 (4,341 items). England: 0.74.

  • Share that were broad-spectrum

    Cephalosporins, quinolones and co-amoxiclav, which the Office for Health Improvement and Disparities counts as broad-spectrum and aims to keep to a small share of all antibiotic items.

    4.8% (226 of 4,741 items). England: 8.1%.

Only items prescribed by the practice and dispensed in the community are counted. Items per STAR-PU allows for patients’ age and sex but not for illness, so a practice whose patients have more infections or other conditions can prescribe more for good reasons. The broad-spectrum share is not adjusted at all, and the source calls it a crude figure to treat with caution when comparing practices. England is the same calculation over every practice in the data.

Source: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), antibiotic prescribing by GP practice, from NHS Business Services Authority data, April 2025 to March 2026.

What we cannot measure

  • The quality of the treatment itself: open data shows how patients describe their practice and how soon appointments take place, not clinical outcomes.
  • One doctor or nurse: the figures are for the whole practice.
  • Whether the practice can take you: that depends on its boundary and its list, which the practice decides.
  • This year’s changes: the survey ran in early 2026, and a new team or system since then is not in the figures.
Questions to ask the practice (3)

This does not show in the figures, but you can ask the practice yourself before you register.

  1. Does my address fall inside your boundary, and are you taking new patients?
  2. How do I book an appointment, and how soon can I usually see someone?
  3. Can I ask to see the same GP or nurse each time?

Other GP practices in Rushmoor

Similar GP practices in South East

GP practices in the region with the nearest grade, in other areas.

Common questions

How good is The Border Practice?

The Border Practice has a Practice Grade of 70.5 out of 100, 6.7 below the England average (77.2), from 89 answers in the 2026 GP Patient Survey and NHS appointment data. The margin of error for patients’ answers reaches the England average, so the difference may come down to who happened to answer.

How soon can I get an appointment at The Border Practice?

In August 2026, 87% of appointments at The Border Practice took place within two weeks of booking. Time from booking is not the whole wait, and practices record appointments in different ways.

How do I register with The Border Practice?

Check that your address is inside the practice’s boundary, then register online, in the NHS App or on a paper form at the practice. You do not need to tell your current practice.

2026 GP Patient Survey: https://www.gp-patient.co.uk/
2024 GP Patient Survey: https://www.gp-patient.co.uk/
2025 GP Patient Survey: https://www.gp-patient.co.uk/
Contains information from NHS England, licenced under the current version of the Open Government Licence
Contains OS data © Crown copyright and database right 2026
Contains Royal Mail data © Royal Mail copyright and database right 2026
Source: Office for National Statistics licensed under the Open Government Licence v.3.0
Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.
All sources and licences

Practice code (ODS): J82142